1. campbellc's Avatar
    I bought my Surface 2 on Tuesday. It worked fine this morning. I went to turn it on again and nothing happens. It's charged but I can't get it to work.

    Any suggestions?
    10-24-2013 09:02 AM
  2. campbellc's Avatar
    Acutally I just read about holding the power button down for 10 seconds and it worked. However, I'm a little concerned that this happened so soon. Has anyone experienced any thing like this?
    10-24-2013 09:04 AM
  3. HeyCori's Avatar
    It's a well known problem with the original Surface RT. It must of carried over to the Surface 2. I'm surprised and disappointed that it hasn't been fixed yet.
    campbellc likes this.
    10-24-2013 09:05 AM
  4. campbellc's Avatar
    Glad to know that there is an easy solution. Hopefully this can be corrected with a minor update. Although it seems doubtful if this is a legacy problem.
    10-24-2013 09:16 AM
  5. berty6294's Avatar
    It's been ever since 8.1 (even the preview had this bug) though on my RT it happened every time I took my Surface out of my bag, with the 2 it has happened only once so far.
    10-24-2013 09:57 AM
  6. FearL0rd's Avatar
    I bought my Surface 2 on Tuesday. It worked fine this morning. I went to turn it on again and nothing happens. It's charged but I can't get it to work.

    Any suggestions?
    Go to the Store and replace it
    10-24-2013 10:03 AM
  7. berty6294's Avatar
    Go to the Store and replace it
    That won't fix the Software bug.
    10-24-2013 10:05 AM
  8. FearL0rd's Avatar
    That won't fix the Software bug.
    They will fix... Mine doesn't have this problem and uses the same software
    10-24-2013 06:05 PM
  9. chinesepiratefood's Avatar
    Yeah its 8.1 related. Had a surface RT since launch and it never did it until I upgraded to the 8.1 preview. Its done it twice I think since then.
    10-24-2013 06:51 PM
  10. onysi's Avatar
    I returned mine and exchanged it. I updated the surface in the store in case I came with the same problem. do the same if u live near a microsoft store.
    10-24-2013 07:30 PM

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