1. SteelSteve's Avatar
    After a couple of weeks my Surface would start developing what I can only describe as artifacts and then lock up. I took a picture and sent it to Microsoft Support, and they are now shipping me a new Surface 2. Here is hoping the new one has no issues
    11-16-2013 06:43 PM
  2. BIGPADDY's Avatar
    That good support from Microsoft and very fast service hopefully this one will be perfect!
    11-16-2013 07:07 PM
  3. HeyCori's Avatar
    After a couple of weeks my Surface would start developing what I can only describe as artifacts and then lock up. I took a picture and sent it to Microsoft Support, and they are now shipping me a new Surface 2. Here is hoping the new one has no issues
    Are they letting you hold onto your current Surface until the new one ships or did you have to send in your S2 first?
    11-16-2013 11:33 PM
  4. SteelSteve's Avatar
    They gave two choices, there standard exchange were I would send them my Surface and once received they would send me another. The other option was an advanced exchange were they put a hold on your credit card, ship you the new Surface and then give you 15 days to ship yours back. This is the option I chose so I wouldn't be without my tablet.
    BIGPADDY, HeyCori and aximtreo like this.
    11-17-2013 07:11 AM
  5. HeyCori's Avatar
    They gave two choices, there standard exchange were I would send them my Surface and once received they would send me another. The other option was an advanced exchange were they put a hold on your credit card, ship you the new Surface and then give you 15 days to ship yours back. This is the option I chose so I wouldn't be without my tablet.
    Cool. I might see about the credit card option when I send mines in to get the volume rocker fixed.
    11-17-2013 08:24 AM

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