Just lost Volume/Loudness...

[ShaneRay]

This is strange...

I was watching a show with Volume at 100 on speakers, like I always do, and all was fine. I finished watching, loaded up another video and the volume (still at 100) seems to be now at about 10-20% of max. When I went to control panel and clicked on sound, I got a message along the lines of "Audio enhancements appear to be causing a problem, would you like to disable them?". I did and rebooted. Still the same. Even the volume through headphones has been greatly decreased.

Anyone experience this?

Further, I wonder if this is what's causing many of the low volume complaints: rather than experiencing this drop like I did, maybe other folks had this symptom right out of the box??

Anyway...other that a reset, I'm not sure how to proceed....

 

[ShaneRay]

Update: Well, I just uninstalled all audio drivers, rebooted, reinstalled, rebooted again, and all is back to normal.

It seems Windows RT is more "old" windows than "new" windows. I've been hitting more stability issues now that I've had the device for a little while.

I love this thing, but I hope they get these kinks sorted out..

 

[Dewg]

Okay, weird. Same problem here. Got home tonight and suddenly I'm at 30% volume. Put it to 100 and it sounded like I was on 30. Did what you said above to fix. What the heck happened? No updates... just volume drop.

 

[Daniel Curry]

I noticed this this morning and thought it might be the video file. But it seems we're all having the same problem! No updates, very unhappy.

 

[ca_meo]

Same problem occured today for me...

 

[Dewg]

Okay. Returned Surface and exchanged. New one was great... until I applied the updates. Then sound died again.

 

[Dewg]

I ended up disabling the enhancements. Audio works now, but really quiet. I have to run it at 100 now.

 

[etphoto]

Same problem occured today for me...

. Same happened to me. OP work around worked. I am sure another update will eventually correct the problem. It sucks because it was an update that created it.

 

[ShaneRay]

Well, it happened again this morning. It appears it was caused by a firmware update that failed to install, but then installed after a reboot. Strange thing is that this update is dated Nov 12, which I had already installed. Maybe uninstalling the driver triggered something...dunno. My first case of this was not caused by an update like others are saying.

Anyway...I'll troubleshoot later tonight...no time to mess with it now.

 

[etphoto]

Well, it happened again this morning. It appears it was caused by a firmware update that failed to install, but then installed after a reboot. Strange thing is that this update is dated Nov 12, which I had already installed. Maybe uninstalling the driver triggered something...dunno. My first case of this was not caused by an update like others are saying.

Anyway...I'll troubleshoot later tonight...no time to mess with it now.

If anyone wants to try it, people in the Microsoft Community have rolled back their driver and that corrected the problem.

The frustrating thing about all this is the new updates seem to make the problems worse instead of better; as they are tended to do.

 

[Saurabh3321]

Well same thing here.
Here's my conclusion:
Surface speakers are much louder when they have "enhancements" ON. I learnt this when i got my surface and was fiddling with all the options.
Due to some update (can't say really) the sound enhancements have stopped working. Now if i go in the playback options and tick "sound enhancements" the sound stops working at all!
So this must be a software issue which is causing the sound enhancements to turn off and hence the lower sound volume.
Waiting for Microsoft to fix this.

 

[cbreze]

I have this also. I found where it says uninstall audio driver, but is it the reverse to reinstall? I'm a little leery of uninstalling the audio drivers without a good idea of how to put them back. Once uninstalled is the option to reinstall then showing?
This sux, why does MS give us bad updates?

 

[etphoto]

I have this also. I found where it says uninstall audio driver, but is it the reverse to reinstall? I'm a little leery of uninstalling the audio drivers without a good idea of how to put them back. Once uninstalled is the option to reinstall then showing?
This sux, why does MS give us bad updates?

It works like past window versions, after uninstalling and while booting backup windows will reinstall the drivers.

 

[dreamers123]

This is quite weird. My lock screen icon in the settings wont lock and I had to do a refresh to get the sound working again on my surface. tried the uninstall the divers thing and it didn't do anything. which is kind of weird.

 

[cbreze]

It works like past window versions, after uninstalling and while booting backup windows will reinstall the drivers.

Thanks, tried it a few times, didn't work. For some reason I Can't get my Bluetooth to work either. Was going to see if I could route the sound thru my Bose. It connects fine after a few tries, but no sound to the paired device. Another bug?

 

[etphoto]

Thanks, tried it a few times, didn't work. For some reason I Can't get my Bluetooth to work either. Was going to see if I could route the sound thru my Bose. It connects fine after a few tries, but no sound to the paired device. Another bug?

What didn't work? The sound or the driver didn't install?

 

[Dewg]

Thanks, tried it a few times, didn't work. For some reason I Can't get my Bluetooth to work either. Was going to see if I could route the sound thru my Bose. It connects fine after a few tries, but no sound to the paired device. Another bug?

Right click on the Start Button and choose Device Manager. Go to the "Sounds, video, and game..." section. Right click on the High Definition Audio and choose Uninstall. If there is a checkbox to remove the software, do it. Then right click on the nVidia Tegra Audio and Uninstall it as well. Again, check the box to remove the software.

Then restart the tablet. It will automatically put back the drivers for the audio.

 

[ShaneRay]

Thanks to etphoto above, I rolled back the driver as my first solution didn't last. So far (fingers crossed) the sound seems to be working as before.

Glad I found that Microsoft community mentioned... well worth keeping an eye on it, I think.

 

[cbreze]

Thank you Dewg, it was the second half of your instructions that I failed to do. Working perfectly now.

 

[broughshane]

Had the same trouble with dip in sound were you couldn't here a thing with a desk fan on the background and tried a few things with drivers and that . what I find works best is to go to recovery and updates an use the refresh an then reinstall all the updates ! (this took under a half hr to do now) but the sound back to normal the past 24hrs and working normal again..