1. umang_k91's Avatar
    so i got my surface 2 last weekend and I am loving it. Although microsofts website states that my printer(Brother DCP-J140W) is not compatible with windows rt, brothers website says otherwise. So I went down the install route that brother prescribed for it and it worked flawlessly. However, after i restarted my surface it still shows me the printer as an option in print but it says offline below it. My printer is online and it prints fine from my computer, but my surface still says offline.

    I assumed a minor issue so i decided to delete the device and reinstall it, it worked fine again till i restarted my surface. Now it says offline again whenever I try to print something. Has anyone experienced this before? Is there a way to fix it?

    Thanks in advance!
    11-28-2013 06:17 AM
  2. Saurabh3321's Avatar
    You're lucky my friend, my HP laserjet 3055 is stated as compatible on Microsoft hardware compatibility site but doesn't work no matter what i do!
    11-28-2013 06:30 AM
  3. umang_k91's Avatar
    You're lucky my friend, my HP laserjet 3055 is stated as compatible on Microsoft hardware compatibility site but doesn't work no matter what i do!
    did u try using it with one of the drivers in the desktop environment?
    11-28-2013 06:48 AM
  4. HeyCori's Avatar
    Have you looked to see if there's an app in the Windows Store for your printer? My HP Photosmart has one.
    11-28-2013 07:43 AM
  5. umang_k91's Avatar
    Have you looked to see if there's an app in the Windows Store for your printer? My HP Photosmart has one.
    yeah there is an app in the store for my printer, but it only offered the scanning part, till i installed the printer properly.
    11-28-2013 08:21 AM
  6. kristalsoldier's Avatar
    I just bought an HP e-printer (forget the exact model number). When plugged in to the Surface 2, it worked very well. However, can't seem to connect to the wireless part of the printer. Most likely I am making some mistakes in configuring it.
    11-28-2013 09:41 AM
  7. Saurabh3321's Avatar
    I tried manually installing driver from the list. Surprisingly hp laserjet 3055 appears in the list but still doesn't function.
    If i open "devices and printers" , it shows hp laserjet status as "not compatible with this version of windows"
    The printer is old, i had bought it during windows XP era, but HP really does make one of the finest printers. No service needed yet!
    Scanning/printing works perfect on windows 8 on my laptop but not on win RT.
    I didn't try hooking it up to the network. Although i'm pretty sure it would work.
    11-28-2013 10:42 AM
  8. HeyCori's Avatar
    I just bought an HP e-printer (forget the exact model number). When plugged in to the Surface 2, it worked very well. However, can't seem to connect to the wireless part of the printer. Most likely I am making some mistakes in configuring it.
    I had the same problem. I used the app from the windows store to manually add the IP address from the printer. Has been running good ever since.
    11-28-2013 06:17 PM
  9. kristalsoldier's Avatar
    I had the same problem. I used the app from the windows store to manually add the IP address from the printer. Has been running good ever since.
    Thanks. I'll check it out. I hope it works. It would be very convenient.
    11-29-2013 01:29 AM
  10. ctitanic's Avatar
    11-30-2013 07:35 PM
  11. kristalsoldier's Avatar
    Well, the problem is that there is no detection of the printer (at least in wireless mode).
    11-30-2013 07:39 PM
  12. ctitanic's Avatar
    Well, the problem is that there is no detection of the printer (at least in wireless mode).
    There is an option to add the printer knowing the IP address

    screenshot-60-.png
    11-30-2013 07:50 PM
  13. kristalsoldier's Avatar
    Thanks. I'll try it out and revert.
    12-01-2013 02:05 AM
  14. Adam Morris2's Avatar
    Hi,

    We are also having this issue on a regular basis I have not worked out a permanent fix for it however if you type services.msc (assuming you are the local admin) into the start screen then navigate to print spooler in that menu and restart it your printers will work.
    04-09-2014 07:45 PM

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