04-14-2016 01:36 PM
39 12
  1. diofar's Avatar
    It's not defective. I had this problem as well. It's just the firmware, if you still have the tablet, hold down volume up and power for 20 seconds, then release both at the same time and quickly tap power button.
    It worked for me! Thank you very much!
    10-10-2014 08:18 AM
  2. 1ronside's Avatar
    Anyone experience a change with today's update?
    10-14-2014 06:42 PM
  3. PAC757's Avatar
    Anyone experience a change with today's update?
    I'm waiting to see if there is any change in the way my Surface charges with the new update, it has been sporadic since the day I got it. Sometimes will only charge to 95%, other times it says 95% available not charging, even though it is plugged in. Never have seen it say over 97% and that was one time.
    10-14-2014 10:19 PM
  4. Daniel Gandolfo's Avatar
    I had the same problem with the battery not charging right out of the box. After installing all of the updates and after carrying out a soft reset I found that it worked.
    10-15-2014 05:11 AM
  5. 1ronside's Avatar
    My firmware update is stuck on "pending restart" :( Windows Update Troubleshooter fixed three problems but there's no way for me to reattempt the install.... Sigh. Time to use the warranty I think.
    10-15-2014 07:37 AM
  6. Anotsorandomname's Avatar
    For a surface 2... uninstall the 2 battery drivers. Disconnect the power connection (yes, this will turn off the tablet). Hold power button for 30 seconds - while still holding, reconnect the power connection. Release power button when 'surface' appears on screen. You should see the battery icon without the red x. If you check the battery icon (in desktop mode) you might see it not charging. If so repeat above steps except this time only uninstall the ACP battery driver.

    Who designs these things?!
    12-15-2014 05:53 PM
  7. squelcher's Avatar
    Signed up to say thanks to " Anotsorandomname"
    I was going quietly mad trying to get the battery charge icon to work on Surface 2
    Went through way too many update cycles and "check again" - in the end I uninstalled both battery drivers, pulled out the power charger - and finally after a restart, and about 5 hours of messing around, it works.
    (I also had a nightmare opening a Microsoft account with a plain email - the Surface got all locked up when I amended the email on the MS account.)
    I don't think half this stuff is as thought through as it should be - I'm beginning to think I should stick with www and give up on this app stuff - I don't even want Office.. I just want a nice tablet - but OK it is a nice tablet
    12-27-2014 05:17 PM
  8. jason bates3's Avatar
    This is what I did to solve the issue. After trying the updates technique (which did not work), I decided to uninstall the following driver from the Device manager (by removing the device) "Microsoft ACPI-Compliant Control Method Battery", then restarted the tablet. I also noticed that some update-like configuration (or installation was running) while I was shutting down the machine, I think. So when the tablet restarted, the battery started charging, and all is now OK. I don't think it is because of the update that it worked, but rather the removal of the driver.
    01-17-2015 03:14 PM
  9. Denise Wiggins's Avatar
    My surface 2 would not charge and the battery was drained. I have it plugged in but it won't power up. Microsoft techs were no help, they told me I was out of luck because it's no longer under warranty.
    01-30-2015 01:50 PM
  10. JamesPTao's Avatar
    My surface 2 would not charge and the battery was drained. I have it plugged in but it won't power up. Microsoft techs were no help, they told me I was out of luck because it's no longer under warranty.
    Mine had same issue upon delivery. Person from Microsoft store was no help. Luckily my friend knows electronics and knew the issue. Apparently the surface 2 ships with the battery completely dead (something to do with battery health calibration). He told me to leave it plugged in overnight and it would be fine. He was right! Apparently since the battery is completely dead the charger goes into trickle charge mode for several hours then once the charge is up to like 20% it goes into normal mode. Did this and it has been perfect ever since.
    01-30-2015 02:00 PM
  11. JamesPTao's Avatar
    Did it work for you. Mine wouldn't power up out of box even after 30 minutes of charging but after charging overnight it works perfect and has ever since.
    02-02-2015 05:52 PM
  12. B Barrett's Avatar
    I have a surface 2 given to me as it was purchased some month ago and never worked. I have tried everything including the complete updates and the holding the power button for 5 mins. (Which seems like and odd thing to do!) Nothing works. Is it now just a case of returning it to MS?
    Thanks in advance
    06-03-2015 09:19 AM
  13. chiller76's Avatar
    Anotsorandomname, you sir are a genius! After trying everything else I followed your instructions and it worked 1st time!
    Thank a million (well, 320 in this case)

    Last edited by chiller76; 09-15-2015 at 04:29 PM.
    09-15-2015 04:07 PM
  14. chiller76's Avatar
    I had the same issue with surface 2. Issue was resolved by deleting battery and battery charger drivers in hardware settings and then a cold restart by holding power button in for 20 secs whilst charger was plugged in, disconnecting charger whilst still holdin down power button, then release power button and press again to boot up. Not sure if I saw this on here or another forum but my tablet charges fine now.
    04-14-2016 01:36 PM
39 12

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