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  1. WPCentral Question's Avatar
    My Surface 2 touch screen is not working after windows auto update. (and surely no physical damage). I have followed the steps mentioned in the following URLs -
    troubleshoot-the-surface-touchscreen
    and after that performed complete reset as mention in /refresh-or-reset-surface

    However the touch screen is still not working.

    Windows is completely updated.
    I have uninstalled both the firmware related to touch screen and they were auto installed again
    Touch Screen Calibration "Reset" option is disabled.

    I was in touch with "Answer Desk" but they could not resolve this.

    Any clue what should be fix of this SW update problem?
    12-02-2014 03:20 AM
  2. Steve_Hansen's Avatar
    You're not alone on this one. My Surface 2 did exactly the same thing. Yesterday morning, the touchscreen stopped working after an auto-update done during the night before. I've followed the same steps including the refresh and the complete wipe and my touchscreen is still not working. Hopefully somebody out there knows how to fix it!
    12-02-2014 09:12 PM
  3. mcarroz's Avatar
    So happy I'm not alone. MSFT tech support has not helped.
    12-06-2014 03:11 PM
  4. colacious's Avatar
    This has happened to my machine with each new update since early Fall. The so-called "Microsoft certified" steps have never worked - it is only by a random ritual of adjusting the screen resolution, editing the registry, and restarting the machine that it eventually resumes normal functioning. Until the next update, that is. Updates are supposed to *improve* functionality, not negate it!
    12-19-2014 10:30 PM
  5. somnicide's Avatar
    same issue here since last fall. drives me nuts. I've done complete wipes several times.
    01-27-2015 02:02 PM
  6. JMartino66's Avatar
    Were you able to get your touch screen working again? The same problem just happened to me. My Surface 2 told me that it need to update and restart. The next time I tried to use my Surface 2 the screen would not respond to touch in any way. I even went to the extreme of resetting the Surface 2 back to factory settings. Microsoft has given me the options to send it back and pay $200 for a new replacement since my warranty expired (which was only a month ago).

    Any assistance in getting my touch screen working again would be greatly appreciated.
    03-12-2015 12:18 PM
  7. Sayaka Sato's Avatar
    My surface2 is also having exactly the same issue and tech support is unhelpful just telling me to pay 20k yen for repair survice.
    It is happening all over the world on surface2 and I cant understand why microsoft wont do anything for this.
    Should we wait for another updates? or Could some of you found any solution?
    Cant stop my frustration.
    I've done resetting and updating for several times, but still doesnt work.
    Any advice is welcome to make my touchpanel works!
    Thankyou.
    03-16-2015 09:24 PM
  8. Billyfu's Avatar
    My Surface 2 has done this with almost every update. I have followed the troubleshooting, resetting, refreshing, reinstalling and just about every reset option to no avail.

    However! I did find that if you let the battery go flat (really flat, like a two or three days flat with occasional attempts to start it with no power lead in) it will sometimes start up and work normally when you eventually plug it in to the power. Sometimes.

    Microsoft couldn't compete with Apple on the tablet front when the first Surface was released, did big discounts on it and then released Surface 2 with far more success. They just seem to have let themselves down again after all that good work!

    It must be a simple fix but it seems no-one at MS can even be bothered to look at it.
    03-18-2015 05:28 PM
  9. Kurt Jansen's Avatar
    At this point there have been enough stories here. I'll just add that my experience is identical. Touchscreen stops working overnight after automatic update, function is restored with complete factory reset, lost again with next automatic update. Microsoft tech support a useless waste of time.

    My warrantee also expired 3 weeks prior to this issue arising. Wonder if this is planned obsolescence? :/
    04-29-2015 09:26 PM
  10. Lance Yarbrough's Avatar
    Just happened to my wife's Surface 2 after the auto update in mid April. We ran it for a few weeks thinking it was just a driver issue. I spent the last few hours resetting the entire Surface... no luck! Can't believe MicroSoft is going to let this go on. I love this little guy. I don't know what else to do as everything is fully updated and the system is a clean reset. Still the touchscreen has no response.
    05-11-2015 11:21 PM
  11. Stanleywinston's Avatar
    Happened to my wife's a couple of months ago. Surface 2 was a week outside warranty when it happened. Microsoft were apologetic but ultimately unhelpful (unless offering to swap it for a reconditioned one for over 200+taxes is helpful). Has anyone actually successfully fixed the issue? I've tried draining the battery completely for days and resetting completely
    05-31-2015 07:03 AM
  12. Raymond Loscar's Avatar
    My Surface 2 touch screen stopped working. I didn't have it plugged in one night and I guess it tried to apply patches and the battery died in the middle of the update then the touch screen wouldn't work -- I tried everything to fix it and nothing worked. So I finally drained the Surface 2 battery by letting Netflix movies play till it died. I then took off my type cover and put the surface 2 on the charger and waited about 10 minutes. I then powered it up and to my surprise the touch screen works again :) :) :) I put the type cover back on and all is still well. I will try powering it up and down later to be sure that it is fixed. Just wanted to pass this along.
    06-13-2015 12:52 PM
  13. Binson#WP's Avatar
    This happened to me earlier this week after an update as you all mentioned. I've tried letting the power run out and turning it "on" to see the no battery screen for several days. I started it up today and still, no luck. The touchscreen is unresponsive.
    07-03-2015 05:29 PM
  14. StephaAa's Avatar
    same here. touchscreen stopped being responsive over night. Windows Button is working and the feedback vibration is also there.

    i am trying the "kill the battery Trick" right now and will see if it works.
    07-18-2015 07:58 AM
  15. WPdaDon's Avatar
    Did the dead batter trick work for you? My touchscreen stopped working a few days ago and I tried everything under the sun to get it to work with no luck.
    07-23-2015 05:17 PM
  16. StephaAa's Avatar
    i let i bleed out once, then charged it 30m but that didn't help.
    but the surface was still showing the empty battery sign on the display while trying to start it. so there still must have been some rest energy. i am not even sure if it is possible to kill it 100%...
    i let i rest for about 3 days know and tonight i will charge it a bit and restart it.

    but after the last try i am not very optimistic.

    I also tried to delete drivers of the touchscreen and firmware of the device to force it redownloading those...even that had no impact.

    actually i am a bit sad about that wonderful device and looking forward to claim it at MS because i still have warranty.
    Its just sad cause i love the surface and i still can't understand why MS is so in trouble selling the units - same with the Lumias.
    07-24-2015 02:20 AM
  17. StephaAa's Avatar
    killing battery didn't work. but i have a new trace to the cause. in my system events is an error appearing daily.
    it is in german :"Von einem Mehrfingereingabegert wurden inkonsistente Kontaktinformationen gemeldet."

    a multitouch device registers inconsistent contactinformation.

    i googled the german error and found one lucky guy who had the same on his device (not surface) but it disappeared with win 8.1 update....

    can anyone confirm to have the same error in the event log?

    Edit:
    i can't post links but if you Google error id 264 you can find the same problem multiple times on various win 8.1 devices. looks like a Firmware issue
    Last edited by StephaAa; 07-24-2015 at 02:28 PM.
    07-24-2015 02:07 PM
  18. jtby's Avatar
    I have the same problem. Windows update ran automatically, and today my Touchscreen is useless. Tried everything including MS support, and still not working. I hope the only fix is not to spend $200 for a replacement. Because there are other software out there that run automatically, and break or hold hostage your computer until you pay for a fix. While I would expect that from them, I would not expect it from Microsoft.
    abhinavsaprey likes this.
    07-24-2015 05:32 PM
  19. jtby's Avatar
    Well my support case with MS is now closed, and Microsoft says its hardware problem. Remedy is to replace with a new surface for $350 - although they stated they could also sell me a more expensive upgrade. This does not sit right with me. My surface sits on my kitchen counter and everything is great. One day a Microsoft windows update automatically runs, and then the touch screen no longer works. I call Microsoft, and no problem I can fix it just by paying Microsoft $350. Is that even legal? Don't the crypto locker virus guys do the same thing? I can't imagine buying another surface after this experience.
    07-25-2015 10:59 AM
  20. xandros9's Avatar
    Have you reset the tablet? (factory condition reset)

    I'd still say its just bad luck since the sort of thing is in actuality a stupid business decision.
    07-25-2015 11:18 AM
  21. jtby's Avatar
    Yes I tried a reset, with no luck. You're right, and I can't really believe its something nefarious on MS's side to sell more surfaces. But I am frustrated that a windows update hosed up my surface and there is no fix. Its not the first time either. When I first got my surface everything was great out of the box, until I performed a windows update - then the screen went crazy bad became pixilated and filled with gibberish. Microsoft told me it was a hardware problem, but a few days later a windows update fixed it.
    07-25-2015 04:53 PM
  22. jtby's Avatar
    Which registry settings and what edits? I would like to try on mine to see if I can revive it.
    07-25-2015 04:54 PM
  23. StephaAa's Avatar
    Which registry settings and what edits? I would like to try on mine to see if I can revive it.
    i don't see any related post to your question.

    are there only five surface owners with this issue on the planet?? any idea on error id 264?
    07-27-2015 01:03 AM
  24. jtby's Avatar
    Re registry see colacious post above. But good news for me after several refreshes and resets and bleeding the battery, still did not work, so left it sit with dead battery for 2 days, connected to power with type cover off, started it up, it installed some updates and now the touch screen works again!?
    07-28-2015 09:02 PM
  25. John Arnett's Avatar
    Like everyone else in this thread: my touch screen stopped working after the updates pushed on 7/25/2015. I did what everyone else did - bleed the battery, did a refresh, then did a rebuild. None of which worked. I can't believe MS expects existing Users of the Surface to remain loyal and keep using a device that won't work. There has got to be a simple fix to this.

    MS - PLEASE HELP US!!!!!:
    07-29-2015 09:43 AM
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