05-14-2015 03:46 PM
36 12
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  1. chrisinvermont's Avatar
    So just got my Surface 3 this morning. Great unit but one minor issue that is turning into a major headache. Went to look and saw there was no bugs and defects thread yet. Figured I'd start one now that units are in the wild.

    My issue - micro USB charging cord was bad out of the box. Power brick works fine with 2 other micro usb cords and the Surface cord doesn't work in other power bricks. Luckily I have other cords so not a big issue.

    The frustrating part is dealing with Microsoft. Spent almost a half hour on chat and then they wanted me to download and run more diagnostic software. At this point I was 5 minutes late to a meeting so we set up a call for later. Call came in right on time but after the 3rd attempt for the rep to send me a code to verify who I was, I just hung up. He sent 3 codes but then couldn't get into the system on his end to verify the codes. It's just not worth my time to deal with this when I have other cords to use.
    05-05-2015 02:00 PM
  2. tearfalls's Avatar
    Use the online self service instead. They'll ship you another cord without asking any questions.
    Stiv X likes this.
    05-05-2015 02:45 PM
  3. 3earnhardt3's Avatar
    I'm having some wonky charging issues, possibly cord or brick related, haven't had time to debug yet. Mine looks like it is charging but stops without changing the notification LED on the cord. Wake up the tablet only to find out it is only marginally charged.
    05-05-2015 04:33 PM
  4. lordbendrix's Avatar
    Mine had a scratched screen out of the box. Was on with support for 3 hours. All idiots. Finally I got one brilliant man- Jared - who knew what he was doing. I am sending back the old one, and a new one is being overnighted to me. Can't believe I had a scratched screen!
    05-05-2015 05:21 PM
  5. onkel_axel's Avatar
    Mine had a scratched screen out of the box. Was on with support for 3 hours. All idiots. Finally I got one brilliant man- Jared - who knew what he was doing. I am sending back the old one, and a new one is being overnighted to me. Can't believe I had a scratched screen!
    feels bad man
    poor worker at pegatron :D
    05-06-2015 06:42 AM
  6. chrisinvermont's Avatar
    I'm having some wonky charging issues, possibly cord or brick related, haven't had time to debug yet. Mine looks like it is charging but stops without changing the notification LED on the cord. Wake up the tablet only to find out it is only marginally charged.
    This is where I am at this morning as well. Guess I will have to take the time for them to run some diagnostics! Didn't have a lot of time to play around with it last night but so far it's nice. Had an issue with the kindle book I was reading on my ipad couldn't be run in windows 8 kindle. Ran fine on the windows 7 desktop version. Overall very pleased and glad to be able to dump the old ipad. It'll be interesting to see how it compares to the SP3 when I try CAD and Lightroom.
    05-06-2015 08:45 AM
  7. Wildo6882's Avatar
    Going to pick mine up today - I'll report back if I have any issues.
    05-06-2015 11:34 AM
  8. Stiv X's Avatar
    All good here so far. Love this thing. It really feels and acts like a mini SP3.
    05-06-2015 11:42 AM
  9. Euell Gibbons's Avatar
    Picked mine up at Best Buy yesterday. Tablet got frozen on the lock screen after finishing installation of the initial updates. Had to hard power-off and restart. After that, though, everything seems to work well.
    05-06-2015 12:56 PM
  10. hpham72's Avatar
    I'm also having charging issues. Mine will say "plugged in, not charging". I've tried uninstalling the driver for the "Microsoft ACPI-Compliant Control Method Battery" device but that doesn't seem to work. So far the only reliable way I can charge is to turn the device off while charging overnight. Any suggestions out there?
    05-06-2015 05:30 PM
  11. dudejoe's Avatar
    -hpham72

    - I had that issue myself when I was driving back home. We had the Surface plugged into the USB port of the radio, and a DC to USB in the car.
    Are you using anything non-official to charge it, if you are try the normal cords. Otherwise updates if you haven't done them and restart.
    05-06-2015 05:49 PM
  12. Kodiak12's Avatar
    This is where MS could take a page from Apple's playbook. Especially since they don't have a plethora of retail outlets available to most people.

    This post is no help but I feel your frustration my friend.
    05-06-2015 06:27 PM
  13. Wildo6882's Avatar
    I haven't had a chance to try to charge mine yet, but I'll report if I have charging issues. I wonder what could be the cause? Hope it's just faulty cords or charging bricks.
    05-06-2015 07:11 PM
  14. grubbyashes's Avatar
    I know, I love it. ^^
    05-06-2015 07:37 PM
  15. chrisinvermont's Avatar
    Use the online self service instead. They'll ship you another cord without asking any questions.
    Where is this site? I could not find it. Spent another 45 minutes on chat tonight and they are going to get back to me tomorrow. They agree that it's most likely the cord. I've done all updates. They said if it's was the port on the surface, it wouldn't ever charge. I'm at a loss as to why it's going into day 3 and almo2 hours working with MS and I'm nowhere.
    05-06-2015 10:00 PM
  16. 4everForever's Avatar
    I'm also having charging issues. Mine will say "plugged in, not charging". I've tried uninstalling the driver for the "Microsoft ACPI-Compliant Control Method Battery" device but that doesn't seem to work. So far the only reliable way I can charge is to turn the device off while charging overnight. Any suggestions out there?
    I had the exact same problem with my previous surface 2. What I did to solve the problem was that I turned off the tablet and left it for 30 minutes, then plugged in the charger with the tablet still off. I found this solution online and it worked on my surface 2.

    This is the thread I posted on windows central forum for my surface 2's problem last time:
    http://forums.windowscentral.com/mic...ing-issue.html
    05-06-2015 10:33 PM
  17. ALToronto's Avatar
    I had problems opening pdf files. Adobe Reader would launch, and proceed to show blank pages. So far, I've had to use Drawboard pdf to view the contents. I hope an update fixes it soon.
    05-07-2015 12:40 AM
  18. Wildo6882's Avatar
    I had the exact same problem with my previous surface 2. What I did to solve the problem was that I turned off the tablet and left it for 30 minutes, then plugged in the charger with the tablet still off. I found this solution online and it worked on my surface 2.

    This is the thread I posted on windows central forum for my surface 2's problem last time:
    http://forums.windowscentral.com/mic...ing-issue.html
    Was this something you had to do every time you charged the S2?
    05-07-2015 12:53 AM
  19. dudejoe's Avatar
    Self service is only for pen loops and tips, it has been like that for a while (at least in the states) to prevent scammers. You need to contact Surface support via phone or chat and they can assist. It's that you need to state what you have done, and go with any new steps they need you to perform as this is a new product and I am sure they will be wanting to track these cases so they can prevent them in the future.
    05-07-2015 01:12 AM
  20. 4everForever's Avatar
    Was this something you had to do every time you charged the S2?
    Nope, once i managed to charge my S2, i immediately installed all the available updates, then the problem solved permanently. I was able to charge my S2 normally after that.
    05-07-2015 03:12 AM
  21. jev425's Avatar
    For people using the surface pen. Do you notice that in landscape the very top left corner doesn't register the pen input or cursor when you hover over it?

    Update: nevermind I reset the old calibration and did a full screen calibration and it is fixed :)
    Last edited by jev425; 05-07-2015 at 12:22 PM.
    05-07-2015 12:06 PM
  22. tearfalls's Avatar
    https://myservice.surface.com/en-US/Pages/Welcome.aspx

    Register your Surface first and request service then choose self service.
    05-07-2015 12:43 PM
  23. danny_deeee's Avatar
    Im a real estate agent and use mojodialer. Its an online based system used to make cold calls or telemarketing. I am using my s3 to make onenotes on people I want to follwow up with to sell their home. On day 2 my S3 has been freezing using Mojo. I looked online and had to press the power button and the up volume button to restart. This is a tedious process because it takes me out of my place on calls. ANY HELP?!
    05-07-2015 12:57 PM
  24. hpham72's Avatar
    Regarding my issue of the S3 not charging properly, I called tech support and my issue seems to be resolved. Let me first clarify that it wasn't just charging with other chargers. I watched a the last episode of GOT on the HBO Go site with the S3 plugged in with its charger and I don't think the meter even moved and may have even depleted.

    Tech support was very nice and patient and had me "Refresh your PC without affecting your files" and also uninstall the "MIcrosoft ACPI-Compliant Control Method Battery" driver in the Device Manager under Batteries. I believe I uninstalled the driver first before doing the Refresh. Then I restarted and did a full update. Now when I plug in with the S3's charger it says "plugged in, charging" instead of "plugged in, not charging". I note that, if I plug in a phone charger for example, it still says "plugged in, not charging". So it seems that the S3 needs its charger to fully charge. Hope that helps someone else!

    But it seems to me that charging with the tablet turned off seems to be the quickest way to charge. Anyone else think so too?
    05-07-2015 01:20 PM
  25. sillieidiot's Avatar
    But it seems to me that charging with the tablet turned off seems to be the quickest way to charge. Anyone else think so too?
    that's normal, and all electronic devices act this way.
    05-07-2015 03:55 PM
36 12

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