09-07-2015 01:04 PM
31 12
tools
  1. Red River's Avatar
    My Surface 3 was upgraded to Win 10 yesterday. It worked very well until I decided to do a clean reset today.

    After reboot the Surface 3 turned into blue screen with error message "inaccessible boot device". Then it entered a restart loop.

    I created an UEFI USB drive through Rufus 2.2 with just downloaded Win 10 ISO. However the USB drive did not work. It could not save the Surface from the restart loop. The Surface still went into the blue screen.

    I have check the UEFI of the Surface. It is network --> USB --> SSD. Totally have no idea how to solve the problem.
    07-30-2015 08:47 AM
  2. ttsoldier's Avatar
    You are saying you performed a clean install with the iso and still experienced the reboot loop AFTER the install completed?
    07-30-2015 09:01 AM
  3. lbp775's Avatar
    Same thing happened to me this morning. Now I'm stuck in the loop.

    *update* I was able to restore my Surface back to win 8.1. I'm in the process of setting up Win 10 again. Guys, don't forget to create a backup before upgrading!
    Last edited by lbp775; 07-30-2015 at 03:47 PM.
    07-30-2015 11:23 AM
  4. Red River's Avatar
    Same thing happened to me this morning. Now I'm stuck in the loop.

    *update* I was able to restore my Surface back to win 8.1. I'm in the process of setting up Win 10 again. Guys, don't forget to create a backup before upgrading!
    It's great to know that. I do have a win8.1 backup. How did you get out of the restart loop?
    07-30-2015 04:45 PM
  5. Red River's Avatar
    You are saying you performed a clean install with the iso and still experienced the reboot loop AFTER the install completed?
    No, I did a reset with the 2nd or 3rd option to delete all programme and setting. I couldn't do a clean install from ISO because I couldn't get out the restart loop even boot with a UEFI USB stick.
    07-30-2015 04:49 PM
  6. ChemEngr's Avatar
    Happened here to my 8-yr old Dell laptop. I'm an insider and my laptop was running perfectly fine. Win10 gave new life to this old machine. I was stoked! Stoked and anal enough to go ahead and hard reset so I can have a squeaky clean PC. I opted for the full reset with format (can't remember the exact prompt). Now I have the restart loop to blue error screen "INACCESSIBLE BOOT DEVICE." So I would advise people to stay away from hard reset for now, at least the disk format part anyway.

    Back to installing win 7 I suppose. Just as well, I was on 32bit OS and want to install 64bit. Reminds me of Sheldon getting ready to rebuild his OS. Good times!
    Red River likes this.
    07-30-2015 09:55 PM
  7. K3NCentral's Avatar
    I have exactly the same issue after performing a clean reset after the win10 update. Any advice? I stupidly deleted my win8.1 backup while creating a media for my yoga 13...
    07-31-2015 06:40 AM
  8. michail71's Avatar
    I've reset mine several times without issue. Do you have a MS store near you? They may be busy but they did offer to help with the upgrades.
    07-31-2015 09:30 AM
  9. ttsoldier's Avatar
    No, I did a reset with the 2nd or 3rd option to delete all programme and setting. I couldn't do a clean install from ISO because I couldn't get out the restart loop even boot with a UEFI USB stick.
    This is impossible. Booting with USB stick is before the os even loads.... Once the computer powers on press f12(or whatever it is on your laptop to get to the bootmenu) and select usb drive.

    if your computer is restarting at the BIOS screen, then the problem is not the software.
    07-31-2015 01:58 PM
  10. michail71's Avatar
    Are you sure the USB drive is bootable?
    ttsoldier likes this.
    07-31-2015 02:50 PM
  11. anon(9312357)'s Avatar
    I just had the exact same issue. Upgraded to Windows 10 and it was working perfectly fine. Just tonight I did the reset and now I keep getting the same error message inaccessible boot device. It just keeps repeating and repeating on me.
    07-31-2015 11:29 PM
  12. anon(9312357)'s Avatar
    I just had the exact same issue. Upgraded to Windows 10 and it was working perfectly fine. Just tonight I did the reset and now I keep getting the same error message inaccessible boot device. It just keeps repeating and repeating on me.
    07-31-2015 11:36 PM
  13. michail71's Avatar
    Which reset option did you use?
    08-01-2015 12:33 AM
  14. Red River's Avatar
    I've solved the problem.

    I created an Win8 USB recovery drive following the instructions on the MS website (the previous one didn't work probably because it was formatted in NTFS). The Surface 3 could be booted from the USB recovery drive. Firstly I tried the reset options but the process was interrupted when it was reset to about 65%. I had tried several times but all the same results.

    It's lucky I still kept a copy of Win8.1 backup image. Then I tried to recover from the image and it was successful. Finally got Win8.1 restored on my Surface 3. After that, I upgraded it to Win10. Then I did a reset in Win10 with the "keep my files" option. It run ok this time.

    The only problem now is that the Surface Hub cannot connect to the pen.
    08-01-2015 06:47 AM
  15. michail71's Avatar
    I've solved the problem.

    I created an Win8 USB recovery drive following the instructions on the MS website (the previous one didn't work probably because it was formatted in NTFS). The Surface 3 could be booted from the USB recovery drive. Firstly I tried the reset options but the process was interrupted when it was reset to about 65%. I had tried several times but all the same results.

    It's lucky I still kept a copy of Win8.1 backup image. Then I tried to recover from the image and it was successful. Finally got Win8.1 restored on my Surface 3. After that, I upgraded it to Win10. Then I did a reset in Win10 with the "keep my files" option. It run ok this time.

    The only problem now is that the Surface Hub cannot connect to the pen.
    Everyone is having the problem with the Surface app and the pen. Also, the pen can only open the new and highly neutered OneNote app and not the desktop version of OneNote. These are bugs so it should get fixed soon.

    I did the same Reset PC on mine but didn't experience any issues. It's interesting to see how the app list differs between shipped and fully reset. The AT&T app comes either way but many of the other apps differed. Also, the free Office 365 goes away so anyone doing this should make sure they redeem that first.
    08-01-2015 10:33 AM
  16. AbAll87's Avatar
    So I was able to fix it! I had the same issue but on an Asus k53e... About 4 years old...

    Step 1 make sure your USB is plug in

    Step 2 while it's booting, I pressed F2 to go to the bios system...

    Step 3 I went to the boot menu and from there I chose the USB has the number one option to boot. I did that by going on hard drive....

    Step 4 save and it should restart and force the USB to go to the install thing...

    When you are installing, press custom option which should be the second one...

    Edit post: don't worry about putting your activation key, I keep pressing skip and it activated by itself

    Posted via the Windows Central App for Android

    Posted via the Windows Central App for Android
    08-01-2015 08:49 PM
  17. TechAbstract's Avatar
    If you guys don't have a recovery image or Windows 8 image from Microsoft didn't work (in my case with Surface 3). Nothing worked for me even with Secure Boot disabled.

    1. First create a Windows 10 Home x64 USB installation drive (https://forums.windowscentral.com/e?...token=WKgGb_WC)
    2. Insert it to Surface 3.
    3. Make sure the Surface 3 is turned off. Press and hold the volume down button.
    4. Turn on Surface 3. Release the Volume down button when you see the Surface logo appears.
    5. Select Troubleshoot -> Advanced options -> Command Prompt.
    6. Type in "D:" and enter on keyboard. Type in "setup" and enter again to start Windows 10 installation.

    Surface 3 drivers
    https://forums.windowscentral.com/e?...token=wl0JNqXM
    Last edited by TechAbstract; 09-27-2015 at 01:40 AM.
    DarkKrystof likes this.
    08-09-2015 07:48 PM
  18. etphoto's Avatar
    Happened to mine as well. My S3 is only a couple weeks old so I just took it to the MS store and they just handed me a brand new one no questions asked. The new one had W10 pre installed.
    08-09-2015 09:33 PM
  19. eusty's Avatar
    Yup this happened on my SP3 as well. A clean install after creating a W10 USB was the only way around it.
    08-10-2015 05:54 AM
  20. cygnus11's Avatar
    So, the only way to reset the Surface 3 after a Windows 10 upgrade is using W10 USB media? That's kinda crazy, isn't it?

    I just tried to reset using the settings option and it resulted in the blue screen that everyone else is experiencing. However, I was lucky in that it rebooted and was able to actually rollback to the previous state.

    I then noticed using Disk Management that the 5.27 GB Recovery Partition is empty. Did the W10 upgrade remove the recovery data? If so, that is really bad IMO. That means that the built in system reset options in the settings will never work for our Surfaces after a windows 10 upgrade.
    08-10-2015 06:36 PM
  21. TechAbstract's Avatar
    So, the only way to reset the Surface 3 after a Windows 10 upgrade is using W10 USB media? That's kinda crazy, isn't it?

    I just tried to reset using the settings option and it resulted in the blue screen that everyone else is experiencing. However, I was lucky in that it rebooted and was able to actually rollback to the previous state.

    I then noticed using Disk Management that the 5.27 GB Recovery Partition is empty. Did the W10 upgrade remove the recovery data? If so, that is really bad IMO. That means that the built in system reset options in the settings will never work for our Surfaces after a windows 10 upgrade.
    It's a serious issue. Average people would not know how to fix it.
    08-10-2015 10:50 PM
  22. Bataar's Avatar
    This happened to me tonight. Surface 3 got stuck in the Inaccessible_Boot_Device blue screen. Made a USB boot disk with Windows 10 installation files and when I tried to use it, it worked. However, there was a point where it asked for my CD key, which I do not have or know. My Surface came with Windows 8.1. With no other apparent options, I chose to skip that and continue. Once I get it installed, what will my options be to get the key? Will I have to restore to the factory OS and then upgrade again or what else will I be able to do?
    08-12-2015 01:26 AM
  23. mfgillia's Avatar
    So far everyone on the forums that I've run into who skipped entering the license key when upgrading their Surface 3 have reported that it activated automatically later on. Some people though were unable to skip it and got stuck.
    08-12-2015 05:03 AM
  24. eusty's Avatar
    Once I get it installed, what will my options be to get the key?
    Just skip all the requests for the key, I was told it's stored in the UEFI, although I've read it's also related to your MS account too.

    Anyway after doing a clean install on my SP3 checking after shows it's activated.

    It's also worth removing all the partitions when it gives you the option during an install (unless you have added some or dual booting).
    08-12-2015 08:14 AM
  25. noersetiawan's Avatar
    Count me in. Was doing a complete reset, I was happy when the reset process almost finished and I'm gonna have a clean OS and bam, INACCESSIBLE BOOT DEVICE. The reset option definitely has a really really serious bug. Now without any other PC and reliable internet connection, my 4yo laptop is turned into a 3kg brick. Refresh work fine tho, tried refresh around a week ago.

    Posted via the Windows Central App for Android
    08-12-2015 12:17 PM
31 12

Similar Threads

  1. Replies: 24
    Last Post: 08-28-2015, 12:03 PM
  2. Win10 Upgrade - Permissions problem
    By thalador in forum Windows 10
    Replies: 2
    Last Post: 08-06-2015, 06:09 AM
  3. OneDrive - what on earth have MS done?!?
    By vaderag in forum Windows 10
    Replies: 10
    Last Post: 07-31-2015, 03:27 PM
  4. Windows 10 on my Lenovo laptop
    By prasanna moholkar in forum Ask a Question
    Replies: 2
    Last Post: 07-30-2015, 11:56 AM
  5. Why isn't the Windows icon on taskbar opening?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 07-30-2015, 09:04 AM
LINK TO POST COPIED TO CLIPBOARD