1. Mohammad Arshad's Avatar
    Hi

    Sorry if this is a repost. My mom is using the Surface 3 64gb version running Windows 10. When the battery is less than 50% and she is Skyping or watching some media then the Surface decides to randomly shuts down. Some times it will work as normal and nothing will happen, but around 30-40% of the times it shuts down.

    Anyone else facing a similar issue? And if so is there some way to fix this?

    Thank You
    01-31-2016 08:14 PM
  2. Chintan Gohel's Avatar
    Hi

    Sorry if this is a repost. My mom is using the Surface 3 64gb version running Windows 10. When the battery is less than 50% and she is Skyping or watching some media then the Surface decides to randomly shuts down. Some times it will work as normal and nothing will happen, but around 30-40% of the times it shuts down.

    Anyone else facing a similar issue? And if so is there some way to fix this?

    Thank You
    is the surface old? Might be the battery
    02-01-2016 06:06 AM
  3. Mohammad Arshad's Avatar
    is the surface old? Might be the battery
    Only 6 months old. Got it in June 2015.
    02-01-2016 08:34 AM
  4. Bo's Avatar
    I would take it back to an MS store and get it replaced.
    Chintan Gohel likes this.
    02-01-2016 09:02 AM
  5. Chintan Gohel's Avatar
    I would take it back to an MS store and get it replaced.
    what was said here
    02-01-2016 10:33 PM
  6. ALToronto's Avatar
    I am seeing this too, but not nearly as often as your mom. I think it's a memory or cache issue - I have the 4/128 GB version, and I get the random shutdown about once a week. I do, however, get laggy performance after lengthy browsing, for example, and I deliberately reboot. I think this keeps random shutdowns to a minimum.

    It could be that some app or process is running in the background, using up resources. It also could be that the battery indicator is showing a lower charge than it actually has, or else the power consumption is happening at a very high rate, and the Surface is shutting down because it's calculating that the battery will be at 0 in X minutes.

    In any event, your mom is not alone with this problem, and deliberate reboots may help mitigate it.
    02-05-2016 02:23 PM

Similar Threads

  1. Surface Book and Arma 3?
    By Blake Seaman in forum Microsoft Surface Book
    Replies: 4
    Last Post: 03-23-2016, 12:06 AM
  2. Windows Phone rebrand: "Surface OS"
    By Iosif Mila in forum Microsoft News & Rumors
    Replies: 27
    Last Post: 02-21-2016, 02:59 AM
  3. Trade My Surface 4 Pro For An HP Spectre?
    By RicKaysen in forum Marketplace Archive
    Replies: 8
    Last Post: 02-19-2016, 12:17 PM
  4. What would be a great, affordable productivity monitor for the Surface Book?
    By Windows Central Question in forum Microsoft Surface Book
    Replies: 0
    Last Post: 01-31-2016, 05:01 PM
  5. Random Question!?
    By windobuddies625 in forum Ask a Question
    Replies: 2
    Last Post: 01-31-2016, 01:05 PM
LINK TO POST COPIED TO CLIPBOARD