1. joaoalves's Avatar
    hey people.
    i found this forum to ask somme help with my situation.
    I send ny surface pro 3 to waranty because battery does not stand more than 1.5 hours.

    They send me a new surface...
    but when i hopened the box i see a bad dream!!

    he surface had scratches on the back and the USB port is damaged!

    I contacted support, I sent photos of the surface of the state and now they tell me that I have to wait response from the Germany team!

    I am from Portugal.
    Has anyone been through this and know what might happen?
    I made it clear that I can not afford a surface this time because my old one was just like new!
    What will they do?
    04-23-2018 09:57 AM

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