1. FangerZero's Avatar
    When I plug my phone via USB A or USB C, the Surface Book 2 doesn't acknowledge the device. The device will charge but that is it. No it's not a phone issue, since when I connect my phone to other computers, the computer recognizes and the phone asks about Tethering. I've downloaded my phone's drivers on the SB2, as well, it seems no matter what I do I can't get the SB2 and my phone to connect via USB.
    04-29-2019 08:56 AM
  2. Ryujingt3's Avatar
    When your phone is connected to your SB2, on the phone, is there a notification or icon in the notification bar at the top of the screen that you can tap which asks you what you want to do (e.g. charge/transfer data etc.)? Lots of phones work this way.
    04-30-2019 09:17 AM
  3. FangerZero's Avatar
    There is nothing. I even have USB Debugging on. I've also installed my manufacturer's drivers.

    Edit: I just took a screenshot on my phone and it recognized the phone for about 3 seconds, but it's back to Simply charging.

    https://www.dropbox.com/s/j902b5ytcp...91436.png?dl=0
    04-30-2019 07:13 PM
  4. fatclue_98's Avatar
    Go to Device Manager on your Surface and see if there’s a “lemon” waiting for you to update a driver. Most likely it’ll be under Network Adapters.
    05-01-2019 07:51 AM
  5. FangerZero's Avatar
    I was able to utilize someone else's phone with the surface book 2. It seems to be the combination of Essential PH-1 and the Surface Book 2. I have put in a ticket w/ Essential.
    HeyCori likes this.
    05-02-2019 08:24 AM

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