10-31-2015 08:14 PM
78 123 ...
tools
  1. LCARS's Avatar
    So, my shiny new Surface Book (i7, 8GB RAM, 256GB) arrived today! Everything was going really well until I installed a firmware update via Windows Update. Now, the device freezes hard a random amount of time after boot up (Usually 3-5ish minutes). This happens both with the clipboard docked or attached to the keyboard. The caps lock key light will not illuminate but the FN key still works. Also, I am still able to detach the screen.

    I would definitely recommend disabling automatic updates until they get these early issues resolved.

    Has anyone else experienced similar issues?
    10-26-2015 12:11 PM
  2. Y2HBK's Avatar
    I haven't had this happen but I have had some other odd issues.

    1. Edge lags so bad on this site that every 5 seconds or so I will miss a good 5 letters or so.
    2. I had my whole screen go black once while on this site. I was able to swipe to another app and close edge.
    3. Ive noticed when a video/ad starts playing on screen somewhere the color tones of the whole screen seem to change on their own. This isn't auto brightness as I have it turned off.
    10-26-2015 12:38 PM
  3. aalupatti's Avatar
    I had issues with device hangs. had to press the powerbutton for a reboot.
    So dissappointed. Hope we get a fix soon.
    I have i7 with 16gb ram.
    10-26-2015 12:43 PM
  4. ytrewq's Avatar
    The lag on Windows Central is really bad. Typing is impossible on this site.
    10-26-2015 12:53 PM
  5. LCARS's Avatar
    I've also noticed the color tones changing randomly. I too turned off auto brightness. Good to know I wasn't crazy!
    10-26-2015 01:10 PM
  6. Y2HBK's Avatar
    The lag on Windows Central is really bad. Typing is impossible on this site.
    I'm used to this site being dreadful to use on just about any platform but its been exceptionally bad on my SB.
    savagelizards and rxc13 like this.
    10-26-2015 01:19 PM
  7. michail71's Avatar
    I noticed in using the pen on the demo unit that it had lag and drawn lines would have random breaks. I know my Surface 3 can do better.

    Firmware and drivers were terrible for the Surface 3 when windows 10 came out. I wonder if the Book is suffering from the same issues?

    Much like the Surface 3 and Surface Pro 3 MS needs to really crack down on the drivers. Intel needs to face a Steve Jobs kind of wrath if they can't nail these drivers.

    As for this web site, no computing power on this Earth can deal with the ads.
    Srenia Ia likes this.
    10-26-2015 01:35 PM
  8. kittengirl's Avatar
    I haven't installed the firmware update yet, since I just stayed at home long enough this morning to get the package and do the initial setup. I've had it here at work charging since that time. I did start it up a couple of times though, and tried to detach the clipboard, and it won't work. When I push the button, after a second it turns green for a split second and then turns red. It stays red until I press it again and hold for a few seconds. It never goes into a steady green light to allow me to detatch. Anyone else have this problem? Is this possibly a firmware issue too?

    FYI - I'm well aware of how it should behave as I have tried demo models at three different stores. I'm not going to attempt any updates until I get home, since our firewall here at work will probably block the download anyway - not worth even trying. Thanks
    10-26-2015 04:41 PM
  9. Robert Vignone's Avatar
    Same here, didn't do any updates actually. Froze when filling out reg info upon startup and also when downloading creative cloud. I7/16gb/500ssd/nvidia gpu.....
    10-26-2015 05:28 PM
  10. AbsoluteZerow's Avatar
    Looking like this a common problem right now, and not just with the Book's. Not sure what the update was, but its bricking some systems and causing a ton of instability issues.

    Surface Book Freezing - Microsoft Community
    Surface fails to load after first system update | Microsoft Surface Forums
    Freeze after lightuse | Microsoft Surface Forums
    Found a pretty significant bug already | Microsoft Surface Forums
    10-26-2015 05:29 PM
  11. AbsoluteZerow's Avatar
    This thread title is interesting...

    http://answers.microsoft.com/en-us/s...b-d43c37b9601c

    Anyone else having issues like this fella?
    10-26-2015 05:44 PM
  12. Devhux's Avatar
    I haven't gotten a chance to really play with my Surface Book yet, but I was wondering just how loud it is when you press the detach button. Mine seems to make a fairly loud click when it releases (and the light turns green).

    Sure hoping it's normal, and I'm just not used to the sound.

    Posted via the Windows Central App for Android
    Joe920 likes this.
    10-26-2015 05:49 PM
  13. Robert Vignone's Avatar
    Anyone who types like that deserves what they got. I am not okay with bad QC, but that guy sounds like an entitled little ****head.
    bhatech likes this.
    10-26-2015 06:02 PM
  14. kittengirl's Avatar
    I seem to recall hearing somethign when I tried it out in the stores, even with all the background noise that's present in a mall store.
    10-26-2015 06:19 PM
  15. kittengirl's Avatar
    FYI - I am now able to detatch the tablet after a power cycle.
    10-26-2015 06:26 PM
  16. njdev1k's Avatar
    Shutdown the surface book for a little bit. When I turned it on again it showed as detached though it was still connected to the keyboard. Wouldn't let me detach it either cause it thought it was already. PITA to get out of that. Uninstalled a few drivers from device manager, re-installed firmware and reboot eventually fixed it. Reboot on its own had no effect. Hope Microsoft releases new firmware or something quickly. Still love the device, but can't have it doing weird stuff like that too long.
    10-26-2015 06:53 PM
  17. robertopod's Avatar
    The audible detach click is a fake click sound. They put that sound in to let you know it's detached. The mechanism makes no sound.
    10-26-2015 07:35 PM
  18. michail71's Avatar
    Shutdown the surface book for a little bit. When I turned it on again it showed as detached though it was still connected to the keyboard. Wouldn't let me detach it either cause it thought it was already. PITA to get out of that. Uninstalled a few drivers from device manager, re-installed firmware and reboot eventually fixed it. Reboot on its own had no effect. Hope Microsoft releases new firmware or something quickly. Still love the device, but can't have it doing weird stuff like that too long.
    The Surface and Surface Pros will do that too but at least it doesn't stop you from attaching and detaching.
    10-26-2015 07:45 PM
  19. Devhux's Avatar
    With regards to the freezing, I haven't had it happen on mine. I just have the Intel graphics though (no dGPU) so perhaps it's the combination that's causing the issue.

    Posted via the Windows Central App for Android
    Srenia Ia likes this.
    10-26-2015 08:20 PM
  20. ParoleGA's Avatar
    The only issues I've had so far was an unresponsive keyboard/touchpad a few times, before the firmware update. I had to put it to sleep, then back on to get the keyboard working again. Been pretty smooth since I updated, but not a ton of time playing, yet. Glad I have 30 days to find bugs.

    Edit: Scratch that, also having an issue with the rear camera not snapping a photo. Displays the scene with a small white box flashing in the center, and won't capture an image. Front facing camera works normally.
    Last edited by ParoleGA; 10-26-2015 at 09:31 PM.
    mhettrich likes this.
    10-26-2015 09:13 PM
  21. mhettrich's Avatar
    No freezing problems with mine so far, even after the firmware update. Hopefully it stays that way.
    10-26-2015 09:31 PM
  22. Devhux's Avatar
    No freezing problems with mine so far, even after the firmware update. Hopefully it stays that way.
    Which Surface Book did you get?

    Posted via the Windows Central App for Android
    10-26-2015 10:10 PM
  23. kittengirl's Avatar
    Did my firmware update and haven't experienced any problems yet. Boy, the resolution on this thing is amazing! I'm installing PhotoShop right now, and then Office next. Still have some embroidery digitizing programs to install, but not much else other than some favorite apps.
    10-26-2015 10:21 PM
  24. mhettrich's Avatar
    Which Surface Book did you get?

    Posted via the Windows Central App for Android
    512gb i7

    Posted via the Windows Central App for Android
    10-26-2015 10:31 PM
  25. StealthCrawler's Avatar
    So I got the surface book i5/256GB/dGPU variant from the Fifth Ave store this afternoon. Most reviewers were spot on in their decision to hold off final judgement as their units were crashing. MS got back to them saying that customers will not get those faulty units.

    I did get a faulty unit. It's only been a few hours but I've experienced the following issues..

    1. The touchpad scrolling was terrible. I thought the reviewers were being picky...but after what I experienced, I think they were underplaying how bad it was. Anyways, I got the firmware update as had been promised and that did improve the scrolling a LOT. It's still an "almost" MacBook like experience but it's lagging behind.

    2. The crashes. I've had the OS crash on me about 5 times in the past 4 hours.

    3. Display driver crashes. Every so often, the browser will freeze for a few seconds. Then a notification pops up saying the device driver crashed and needs to restart.

    3. The screen keeps flickering. It also changes color randomly.

    4. Hanging browser when you submit a URL or search term in the address bar. This has happened with all 3 major browsers. It just sits there for a few seconds before crapping out. Refresh fixes it. But it happens with alarming regularity.

    5. Windows 10 way too unpredictable on this machine. I have windows 10 running on another computer and it runs just fine. But on this machine, it's just weird. Jumpy cursors...random refreshing of web pages....randomly minimizing windows...

    Issues that were reported by didn't bother me ....

    1. The wobble. It's there but you hardly notice it. I don't think that's a problem.

    2. You can open the laptop with one hand. Just takes a few tries and then you'll be fine.



    I'm taking this particular unit back. I'm not spending $2k for a laptop that crashes on day 1 with no third party software installed. I think their initial units are faulty. Panos even replied to J Stern suggesting that "this" problem has been fixed at the factory now. I'm going to wait now until they've ironed out these issues. I'd suggest to anyone planning on buying one right away to wait.
    10-26-2015 11:22 PM
78 123 ...

Similar Threads

  1. Surface has arrived
    By aalupatti in forum Microsoft Surface Book
    Replies: 22
    Last Post: 10-28-2015, 07:02 PM
  2. Why can't my Nokia Lumia 822 see the SD card after a hard reset?
    By Windows Central Question in forum Nokia Lumia 822
    Replies: 1
    Last Post: 10-26-2015, 12:32 PM
  3. After a windowsupdate my computer can no longer go onto internet
    By WPCentral Question in forum Ask a Question
    Replies: 0
    Last Post: 10-26-2015, 11:41 AM
  4. Why am I not getting the latest insider build update on my PC?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 10-26-2015, 10:45 AM
  5. Can I get update again for my LUMIA 540 after reset ?
    By pritamIN in forum Windows Phone 8.2
    Replies: 1
    Last Post: 10-26-2015, 10:15 AM
LINK TO POST COPIED TO CLIPBOARD