1. jrowlings's Avatar
    Generally speaking... love the new SB. I did have many of the issues posted about in this forum. Many subsided with the firmware updates. I don't use Edge or Explorer... sorry... I'm a Chrome guy. However... the problem I continue to experience, that I don't see posted elsewhere here, is my keyboard suddenly going dead. The screen keyboard will work... the Arc Mouse continues to work... but the hard keyboard becomes useless. Sometimes, when dead, keys will start working but bringing up help or copy boxes. I'm usually in Outlook when this happens. Sometimes in Word. Most times, the keyboard eventually comes back to life. But sometimes it takes restarting to get it back. Any suggestions from the wizards here (which I am not) would be greatly appreciated. Thanks.
    11-09-2015 06:54 PM
  2. garrett8357's Avatar
    I have the same problem. Detaching and re-attaching the screen fixes it for me... probably less inconvenient than a reboot, but soooo annoying.
    11-23-2015 02:36 PM
  3. Razor237xp's Avatar
    Mine does the same thing, its really annoying. I was hoping for a fix trying to decide on returning it or waiting for a fix just not sure if its some how a hardware issue and not software

    Posted via the Windows Central App for Android
    11-24-2015 08:27 AM
  4. jrowlings's Avatar
    Thought my thread had gone dead... like the keyboard. Garrett... I couldn't even detach. I ended up exchanging for a new unit. Updates have all seemed to help (only one or two temporary lockups with new unit). Now my biggest problem is the desktop icons rearranging themselves after every update/reboot. Lots of threads on this one too... and a handful of "solutions" that are a bit above my pay grade.
    11-24-2015 09:11 AM
  5. Razor237xp's Avatar
    So with the new one you haven't had the keyboard issue at all now ?

    Posted via the Windows Central App for Android
    11-24-2015 10:08 AM
  6. jrowlings's Avatar
    So with the new one you haven't had the keyboard issue at all now ?

    Posted via the Windows Central App for Android
    No dead keyboard issues so far (about one week in). I had the cursor lock up for a few moments once.
    11-24-2015 12:54 PM
  7. jive_inc's Avatar
    I have experienced the same thing. As stated detecting the keyboard resolved it. Hopefully there is an update in the works.
    11-24-2015 07:38 PM
  8. Razor237xp's Avatar
    I found a local BB with one in stock so I decided to exchange it for a new one, had a newer lot number and I only had a few days left to return so let ls see

    Posted via the Windows Central App for Android
    11-24-2015 10:40 PM

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