1. Windows Central Question's Avatar
    Hi all,
    Since I bought my SB, the rear camera is not working. In the device manager I see a yellow exclamation mark next to both "Microsoft Camera Rear" and "Microsoft IR Camera Front". When I double click any of the two it reads: "The device cannot start (Code 10) STATUS_DEVICE_POWER_FAILURE".
    Obviously, Hello isn't working. The front camera is fine, though. I have installed all updates - plus the latest System Hardware Update - ‎02/‎12/‎2015.
    Any ideas? Anyone with the same problem?
    Thanks
    12-07-2015 02:34 PM
  2. mdannenbring's Avatar
    Unfortunately, it sounds like defective hardware. I would return it and get a new unit.
    12-12-2015 04:19 PM
  3. littlebib's Avatar
    You could try going through Device Manager and deleting the device and then scan for hardware changes. That's helped me a couple of times (like when the touch pad stopped working).
    12-12-2015 05:11 PM
  4. Crazy Duck 555's Avatar
    Just wondering what happened to your issue. Did you manage to fix it or was it a hardware fault?

    I've got EXACTLY the same issue develop on my Surface Pro 4 after a month of ownership.

    Thanks!
    12-18-2015 06:29 AM
  5. ngngng's Avatar
    Don't worry, just find out IR camera and ** Hello ** in device manager and roll back it then restar your machine. Worked on my SP4.
    05-14-2016 08:35 AM

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