01-23-2017 09:44 PM
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  1. Lumious's Avatar
    Not having Audio, or good audio, will keep me from buying the Surface book...
    This is clearly a software issue so i dont want to deter you from getting the SB because of this. This will almost certainly be fixed. And if it bothers you that much you can always go both directions with Windows 10 and fix it..i.e. Version 1511 (10586) does not have this issue and from what i hear Redstone 2 (109xx) does also NOT have this issue. :)
    09-01-2016 07:35 PM
  2. Arif Butt's Avatar
    This is clearly a software issue so i dont want to deter you from getting the SB because of this. This will almost certainly be fixed. And if it bothers you that much you can always go both directions with Windows 10 and fix it..i.e. Version 1511 (10586) does not have this issue and from what i hear Redstone 2 (109xx) does also NOT have this issue. :)
    I would have to disagree, I would not have chosen an SB if I would have known the number of annoying little issues I would have. The audio problem is just one issue (and WHY can't MS just say it's an issue and WHEN they will fix it), another is the sleep issue, I still can't trust the sleep functionality to work as it should do. Usually the SB has rebooted itself by the time I come wake it from sleep - why? Or it's woken itself up and is repeatedly trying the Hello functionality with nobody there. And don't even start about the Surface Dock and the lack of ability to support well monitors of different resolutions. It's REALLY annoying the MS never admit the issue exists and their solution eventually comes down to reinstall your whole OS from scratch. I'm a freelance software developer and I must have spent at least 50 hours trying to fix issues. That means I've lost at least the considerable amount I paid for the SB in potential earnings. That's BS and disappointing as I really wanted to believe in it's potential.

    Don't get me wrong, there are many good things about it but I could not recommend it to anyone who needs a reliable machine.
    09-07-2016 05:25 AM
  3. Lumious's Avatar
    *****UPDATE*****

    I have installed the latest cumulative update i.e. 14393.222 and i have been using it for several days now and restarted it several times. I am happy to report i no longer have the issue based on the times i did start up the surface book. Now it is possible it is still there but i was having the problem so much (nearly every other restart) that i think it has been fixed. I guess this was such a small issue because its not in the change log nor is it even under an umbrella like "fixed issues with audio in some surface book and surface pro 4 configurations" or something to that effect.

    Anyone else notice the fix? Let me know, thanks!
    10-07-2016 07:34 PM
  4. Arif Butt's Avatar
    Looks good for me too.
    Lumious likes this.
    10-14-2016 08:56 AM
  5. Lumious's Avatar
    Looks good for me too.

    It's been almost two weeks since the update and my Surface Book has been running perfectly (in regards to the audio issue). Boots fine everytime now. Still have noticeable bugs like keyboard not being recognized when screen is attached to base but at least this is fixed!
    10-18-2016 07:51 PM
  6. zerospace-net's Avatar
    It's been almost two weeks since the update and my Surface Book has been running perfectly (in regards to the audio issue). Boots fine everytime now. Still have noticeable bugs like keyboard not being recognized when screen is attached to base but at least this is fixed!
    Have you provided MS feedback on the keyboard not recognized issue? I've raised it in numerous places on MS's forums and short of "reinstall your drivers", I've been largely ignored. Frustrating.
    10-25-2016 01:04 PM
  7. Lumious's Avatar
    Have you provided MS feedback on the keyboard not recognized issue? I've raised it in numerous places on MS's forums and short of "reinstall your drivers", I've been largely ignored. Frustrating.
    Wow this is so weird. I just started having this problem pretty regularly now, dont know if this is a new bug or what because i dont remember having it that much when i got the PC with Anv update or what, i never ran 10586 on it, but early builds of the AU didnt have it and now it does it.
    10-25-2016 06:50 PM
  8. zerospace-net's Avatar
    Wow this is so weird. I just started having this problem pretty regularly now, dont know if this is a new bug or what because i dont remember having it that much when i got the PC with Anv update or what, i never ran 10586 on it, but early builds of the AU didnt have it and now it does it.
    It's been a somewhat recent development for me, as well. As of right around the time of the firmware update that preceded the Anniversary update/the anniversary update is when I started noticing it periodically. What's truly bizarre is that it sometimes is fine. Other times, I get some seriously weird input from the keyboard (like caps when the caps lock is off and vice versa) and once, it was followed by a usb-device-malfunctioned error. It's been so wonky that I can't even begin to figure out what's going on, since fixing it is a crapshoot -- detach the screen & re-attach sometimes works, rebooting sometimes works and sometimes I just have to wait for the system to recognize the keyboard. Often, it will detect it for a few seconds and then poof. The keyboard is gone (but my Surface still shows its docked to the keyboard, even weirder, and the battery in the base is recognized as well).

    I started a thread about it on MS's forums and was flat out ignored after I even posted the error analysis from the one USB device malfunctioned crash. Then someone else from MS came in and gave me instructions for deleting and reinstalling the Surface Pro keyboard drivers ... and then ... ignored again.
    10-26-2016 11:26 AM
  9. samattie's Avatar
    I had complete success by disabling Fast Startup. The techs at MS love telling you to reset the Surface Book - DON'T DO IT - it is a waste of time. There is most definitely a software (or firmware) issue with the Surface Dock. So far, it's been about a week without my audio either breaking up (can't quite describe the audio "static" - actually distorted sound) or totally shutting off. I tried (2) different docks and got the same poor results until I disabled Fast Startup. It has to be with the dock as I can select the speakers on my Surface Book and the audio is restored, albeit not of the same quality of my powered speaker system.
    12-13-2016 11:55 AM
  10. samattie's Avatar
    OK - after bragging that it was "fixed " after one week, the sound now is messed up on the Surface Dock. An upgrade just occurred this morning - hmmmm.
    12-13-2016 04:27 PM
  11. ippikiokami's Avatar
    Been having this issue in the last two releases , extremely frustrating. Luckily I have an old bluetooth earbud set that I can use for now. Hopefully it'll be fixed by next release.
    01-23-2017 09:44 PM
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