1. Riddick1977's Avatar
    Hi

    I have a brand new surface and the volume down button on the edge of the surface does not turn the device down, it's not sticking it just does not work. Could this be a software glitch?
    12-07-2016 03:14 PM
  2. Kevin Pianoman Pleasants's Avatar
    Do you know the left side of the volumn button turns it up. The right side turns it down ?
    12-07-2016 09:12 PM
  3. Riddick1977's Avatar
    Yes I do, the volume buttons which I am talking about is the one near the power button. The volume up works but turn sound down does not work. :(any hints?
    12-08-2016 12:26 PM
  4. zerospace-net's Avatar
    Yes I do, the volume buttons which I am talking about is the one near the power button. The volume up works but turn sound down does not work. :(any hints?
    Yeah, exchange your machine. This sounds like a hardware issue.
    12-08-2016 04:40 PM
  5. Kevin Pianoman Pleasants's Avatar
    No hints. I suggest you exchange it
    12-08-2016 11:02 PM
  6. orlbuckeye's Avatar
    Does it work if you right click on the volume shortcut in the taskbar? There are more then one way to adjust volume check all possible ways to better troubleshoot.

    7 Ways to change the volume on Windows devices and PCs
    12-09-2016 01:55 PM
  7. zerospace-net's Avatar
    Does it work if you right click on the volume shortcut in the taskbar? There are more then one way to adjust volume check all possible ways to better troubleshoot.

    7 Ways to change the volume on Windows devices and PCs
    But if the physical button does not work, why bother troubleshooting beyond that? It is clearly a hardware issue unless the OP somehow magically disabled only part of the hardware button (and I don't even think that's possible).
    12-10-2016 12:56 PM
  8. Riddick1977's Avatar
    Hi,

    It is a hardware problem and Microsoft are going to replace it
    12-10-2016 04:42 PM
  9. zerospace-net's Avatar
    Glad to hear it's getting replaced! =)
    12-12-2016 11:32 AM

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