[Riddick1977]

Hi

I have a brand new surface and the volume down button on the edge of the surface does not turn the device down, it's not sticking it just does not work. Could this be a software glitch?

[Kevin Pianoman Pleasants]

Do you know the left side of the volumn button turns it up. The right side turns it down ?

[Riddick1977]

Yes I do, the volume buttons which I am talking about is the one near the power button. The volume up works but turn sound down does not work. :(any hints?

[zerospace-net]

Yes I do, the volume buttons which I am talking about is the one near the power button. The volume up works but turn sound down does not work. :(any hints?

Yeah, exchange your machine. This sounds like a hardware issue.

[Kevin Pianoman Pleasants]

No hints. I suggest you exchange it

[orlbuckeye]

Does it work if you right click on the volume shortcut in the taskbar? There are more then one way to adjust volume check all possible ways to better troubleshoot.

7 Ways to change the volume on Windows devices and PCs

[zerospace-net]

Does it work if you right click on the volume shortcut in the taskbar? There are more then one way to adjust volume check all possible ways to better troubleshoot.

7 Ways to change the volume on Windows devices and PCs

But if the physical button does not work, why bother troubleshooting beyond that? It is clearly a hardware issue unless the OP somehow magically disabled only part of the hardware button (and I don't even think that's possible).

[Riddick1977]

Hi,

It is a hardware problem and Microsoft are going to replace it

[zerospace-net]

Glad to hear it's getting replaced! =)