05-28-2017 08:29 AM
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  1. chuckdaly's Avatar
    chuckdaly
    The keyboard in the base of my Surface book stopped working. I shipped it out, and just received my replacement, only to realize that I forgot to remove my BaseQi with a 128GB MicroSD card in it. Think there is any chance, they could recover it? I'm counting it as a loss, but I do have a few files on the SD card that would make nice to get back.
    05-16-2017 10:05 AM
  2. chuckdaly's Avatar
    chuckdaly
    Nevermind. Less than an hour after my initial post. I received a phone call from MS asking if I received my replacement Surface Book, and if there were any issues with it. I asked if they could look for the BaseQi in my original, and the agent opened a ticket. Pretty cool.
    xandros9 likes this.
    05-16-2017 11:06 AM
  3. jamezr's Avatar
    jamezr
    Trusted Member
    Originally Posted by chuckdaly
    Nevermind. Less than an hour after my initial post. I received a phone call from MS asking if I received my replacement Surface Book, and if there were any issues with it. I asked if they could look for the BaseQi in my original, and the agent opened a ticket. Pretty cool.
    Did they find your card? What happened after they opened a ticket?
    05-28-2017 08:29 AM
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