1. Sophie007's Avatar
    I have a Surface Book with Performance Base, i7, 1TB.

    When I open the lid of my Surface Book, there is a loud clicking sound, immediately when the lid comes to a rest position.
    The sound appears to be coming from the hinge mechanism, inside the clipboard.
    I don't think the sound is that of the screen/clipboard settling on the keyboard base.
    There is no sound when closing the lid, only when opening it.

    I have uploaded a video to YouTube, showing the clicking sound when I open the lid of my Surface Book:



    Is a clicking sound upon opening the lid normal?

    Could anyone with a Surface Book Performance base: -open the lid, and let it come to a rest position, is there a clicking sound?

    Thanks!

    (If the video does not play in the post, click on "YouTube" right lower corner to watch the video on YouTube).
    Last edited by Sophie007; 07-03-2017 at 02:09 AM.
    06-01-2017 03:50 AM
  2. rdubmu's Avatar
    Take it to the MS store
    06-01-2017 07:32 PM
  3. Sophie007's Avatar
    I took it to the MS Store; they said I should swap it.
    But I should get a unit from a different batch number.

    The demo unit in the store had no clicking sound.

    Unfortunately the store did not have a Surface/Performance Base with a different lot number.
    I will return to the store towards the end of the month (by which time they say they should receive other units).
    06-05-2017 11:37 AM
  4. Sophie007's Avatar
    I took it to the MS Store; they said I should swap it.
    But I should get a unit from a different batch number.

    The demo unit in the store had no clicking sound.

    Unfortunately the store did not have a Surface/Performance Base with a different lot number.
    I will return to the store towards the end of the month (by which time they say they should receive other units).
    06-05-2017 11:38 AM
  5. Sophie007's Avatar
    An update...

    I picked up a new Surface Book with Performance Base (different batch number), and this new one has no clicking sound!!
    Very happy with that; the clicking was very irritating.

    This new Surface Book isn't "perfect" though.

    During the first few hours of use, I saw the laptop wasn't charging, and the light on the charger was blinking. Just disconnected and re-connected the charger from the connector on the laptop a few times, and now charging seems fine.
    Read on one online forum that this is "normal".

    In closing the lid of the laptop, in the last 1/3, there is little rigidity in the hinge, so the lid (clipboard) almost falls on the base as the lid is being closed.
    But the good part is that the hinge is more rigid in the upper 2/3 of the rotation; so in the open position, there is less wobble in the clipboard, compared with before.

    There is still this issue of browsers or the desktop freezing when using the Pen for scrolling (I talked about this in another thread), but it is less an issue now in Edge.
    So Edge has replaced Chrome as my default browser.

    I am going to keep this Surface Book, but I got the 2 year Microsoft warranty.
    06-30-2017 04:36 PM

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LINK TO POST COPIED TO CLIPBOARD