1. Anish Velupillai's Avatar
    Hi all,

    I got the surface duo as soon as it was released. I was really enjoying it for the improved productivity with two screens.

    But since yesterday my duo shows 100% charge but turns off within 5 mins of usage.. after 15 mins of charging the duo turns on by itself..

    I have factory reset my device but the issue still persists.. anybody has any idea what could be the actual problem..

    Any help will be highly appreciated.
    10-29-2020 09:59 AM
  2. saloei's Avatar
    I would contact Microsoft. Problem could be hardware related.
    10-29-2020 11:06 AM
  3. Polychrome's Avatar
    A battery should definitely last longer than 5 minutes. Does it show 0% when it dies or something else?
    11-01-2020 12:16 AM
  4. Indistinguishable's Avatar
    If it's persisting through factory reset, it's probably a hardware issue.

    My Surface Duo usually has >35% battery remaining at the end of the day.
    11-02-2020 10:39 AM
  5. Anish Velupillai's Avatar
    Yes.. it just turns off by itself.. and nothing happens if we try to restart except show low battery symbol.. anyways I have decided to return it for replacement
    11-05-2020 04:48 AM

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