Well I called Microsoft who agreed that it is a hardware fault (sent them photos by email as I was on the phone to them). They wanted men to be without the laptop for up to 14 days and once they received my 2 week old surface they'd ship me out a REFURBISHED surface. Wasn't very happy so then I called AO who said no problem we will send out a new Surface (coming tomorrow) and will collect the faulty one on Saturday.
I can't believe Microsoft wanted to replace my brand spanking new Surface with a used, refurbished one. I want what I paid for, a new one!!. Fingers crossed the replacement one AO are sending lasts more than 2 weeks!.
Thanks for your feedback!