1. ArneG3108's Avatar
    Hey guys,

    I rarely use my pen, but I almost always leave it magnetically attached to the side of my Surface Go, and that since I got it around one and a half months ago. Today when I took the pen off I noticed that it has worn through the outer coating or paint in a spot about a Millimeter in diameter.

    Anybody else notice this? Do you think this is a warranty case?

    Best regards,

    Arne
    HeyCori likes this.
    10-21-2018 10:49 AM
  2. HeyCori's Avatar
    Man, I had never even thought about looking, but yeah, I have a tiny spot where it looks like the coating has peeled away. Perhaps I'll start leaving the pen in my bag until I need it. :(
    10-22-2018 11:37 AM
  3. Scienceguy Labs's Avatar
    Could you cut a piece of clear tape and stick it to the side of the Go where the pen attaches?
    10-22-2018 01:56 PM
  4. ArneG3108's Avatar
    I could do that, but the damage is already done. I'm really thinking about filing a warranty case about this. I mean, this is the intended place for the pen, so why should using it damage my Surface?
    10-23-2018 04:18 AM
  5. Insti Gator's Avatar
    Warranty is typically for failure, not cosmetics? It's intended to magnetize the pen there but it doesn't affect the operation of the device to have scratches nor do they require anyone to do so. Hard to imagine that as a warranty-able problem.
    HeyCori likes this.
    10-23-2018 02:55 PM
  6. HeyCori's Avatar
    Warranty is typically for failure, not cosmetics? It's intended to magnetize the pen there but it doesn't affect the operation of the device to have scratches nor do they require anyone to do so. Hard to imagine that as a warranty-able problem.
    If you yell enough, everything is covered by warranty.
    Insti Gator likes this.
    10-23-2018 03:40 PM

Similar Threads

  1. will the surface pen stop working if it needs a new tip
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 10-16-2018, 04:30 PM
  2. Should you buy a Surface Pen for the Surface Laptop 2?
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 10-16-2018, 02:10 PM
  3. Get the right active pen for your Dell Inspiron 15 7000
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 10-04-2018, 05:10 PM
  4. S pen alternative
    By Srrpen in forum Ask a Question
    Replies: 0
    Last Post: 10-03-2018, 06:41 AM
  5. New surface pen tip wobbles.
    By Sathish Kochadai in forum Ask a Question
    Replies: 0
    Last Post: 10-02-2018, 03:34 AM
LINK TO POST COPIED TO CLIPBOARD