1. bartekxyz's Avatar
    Hello, 18 oct I preordered Surface 64gb with touch cover from UK store website. Money have been deducted from my account the same day. But today I received mail from my bank that my balance raised by 559GBP. I phoned bank and I was told that transaction have been authorised but seller apparently cancelled order as they gave me back my money. What the? This is madness. Has anyone else had something like that?

    I looked at my MS store order history and Surface is still "in process"...
    10-21-2012 10:30 AM
  2. palandri's Avatar
    You're the first one to report something like this.
    10-21-2012 10:39 AM
  3. bartekxyz's Avatar
    No Surface joy for me then...
    10-21-2012 10:44 AM
  4. ljkelley's Avatar
    Your order is not cancelled. Microsoft is not gonna charge your card until the product ships. The did an initial authorization to make sure you had the money but didn't carry it out and won't until they are ready to ship your product.
    VagrantWade and bartekxyz like this.
    10-21-2012 10:45 AM
  5. VagrantWade's Avatar
    Your order wasn't cancelled. That is how these things work. The first "deduction" was just a verification of funds. You won't be officially CHARGED until the product is shipped

    ^ Basically what LJKelley also said.
    bartekxyz likes this.
    10-21-2012 10:47 AM