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10-27-2012 06:14 PM
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  1. anon(5324511)'s Avatar
    In OH and still in process here too, usually my UPS driver deliveries mostly at the end of the day. So maybe just maybe if it ships today or tomorrow and they can at least get it to Columbus....it'll be here for when i get off work Friday!!
    10-24-2012 08:08 AM
  2. Flagz's Avatar
    still processing, but they said it's still up for delivery by 26th.
    10-24-2012 09:02 AM
  3. Tomerunlocks's Avatar
    ATTENTION Canadians!

    You are now chatting with 'Terry'.

    You: Hello Terry

    Terry: Thanks for contacting Microsoft Store Chat! How can I help you today?

    Terry: Hi!

    You: Wondering why my Surface hasn't been shipped yet, when it was guaranteed by 10/26

    Terry: If it was guaranteed by the 26th it would ship today by 2:00 EST

    Terry: UPS 2nd day delivery
    Looks like they are shipping today :)
    10-24-2012 09:10 AM
  4. berty6294's Avatar
    ATTENTION Canadians!



    Looks like they are shipping today :)
    YAY TERRY!!!!! Everytime I hear my email ringtone I get a little heart attack just to be disappointed that it was just a twitter notification!
    10-24-2012 09:14 AM
  5. Tomerunlocks's Avatar
    YAY TERRY!!!!! Everytime I hear my email ringtone I get a little heart attack just to be disappointed that it was just a twitter notification!
    Check today at 3. Hopefully we'll all get the e-mails by then. :D
    10-24-2012 09:16 AM
  6. crystal_planet's Avatar
    YAY TERRY!!!!! Everytime I hear my email ringtone I get a little heart attack just to be disappointed that it was just a twitter notification!
    Ha! Holy crap. That sounds like me. Except that in my case it's some stupid Facebook notification

    **Sent from my Windows Phone using Board Express**
    10-24-2012 09:17 AM
  7. Thryon's Avatar
    YAY TERRY!!!!! Everytime I hear my email ringtone I get a little heart attack just to be disappointed that it was just a twitter notification!
    I know how you feel. I do the very same.
    10-24-2012 09:40 AM
  8. Tomerunlocks's Avatar
    Let's all agree that we have some slight issues ;)
    pedenske likes this.
    10-24-2012 09:42 AM
  9. lennyk1313's Avatar
    Let's all agree that we have some slight issues ;)
    Oh I know I have a problem LOL. Between this and Nokia Lumia 920 updates I have very unproductive days. BTW my order still says in process.
    10-24-2012 09:56 AM
  10. rbf's Avatar
    Yea... I think (HOPE) Tomer987 has it correct. I believe MS's biggest concern is getting this product to us 'TO' soon. I am thinkn most of us are a 2 day ship away. If I wanted to ship product to a cross section in the U.S. I would stock pile product in Chicago or St. Louis so I would be 2-3 days out from anywhere is the U.S. They could also have a deal with shippers, because of quanity, to just make sure they get there on the 26th. Of course all of the above is based on NO facts. Thanks.. ~ rbf
    10-24-2012 10:04 AM
  11. MarcMaiden's Avatar
    This was my conversation regarding shipping this morning:
    Connor: I'll be happy to help you clarify your shipping details.
    Connor: Great! One step ahead of me! Let me look that up for you Marc.
    Marc : Thank you!
    Connor: Due to the high volume of orders received, it's possible that some shipping notice emails might not have gone out on schedule.
    Connor: But, I've confirmed that your pre-order will be delivered by 10/26
    Marc : Thank you Connor, I appreciate it, you have been very helpful

    -------------------------------------------

    That being said, I am still missing $651 - I used a Discover card which usually takes 3 or so days for it to actually appear on a statement. So maybe it has shipped but the notice just didn't go through like this guy says.
    10-24-2012 10:06 AM
  12. MoggSquad's Avatar
    Still in processing. This if my first order from MS store which is why I'm more anxious. With Amazon they have shipped as late as the day before and I have always received it on time.
    10-24-2012 10:24 AM
  13. lennyk1313's Avatar
    I just spoke with a lady at Microsoft regarding my order since it is still saying "In Process", and she did confirm that my preorder will be delivered by 10/26.
    10-24-2012 10:42 AM
  14. rbf's Avatar
    ATTENTION Canadians!



    Looks like they are shipping today :)
    Same here just got this from a MS Chat tech:
    You: I ordered the 64GB surface on the first day the 16th... order still says shipping 'in process'.. the 26th is 2 days... could you pls look at my status?

    You: I will get you the order #. just a min pls

    You: Order #MS10755584825 Order date: 10/16/2012

    Terry: In order to have the product ship so ot is not to you before the release date it would ship two day air via ups. so it will go out today.

    You: Thank you!
    10-24-2012 10:47 AM
  15. spyderzWPC's Avatar
    Mine is still in process
    I ordered first day 64 gig....cant wait for this thing
    10-24-2012 10:51 AM
  16. red grenadine's Avatar
    Terry seems to be quite busy today
    10-24-2012 11:31 AM
  17. rkremers's Avatar
    My surface shipped early yesterday morning with 3-day select and is scheduled to arrive Friday; however, my Cyan touch cover shipped this morning UPS ground and is scheduled to arrive on Monday... :( I hope UPS is wrong and it shows up Friday.
    10-24-2012 11:36 AM
  18. amw0022's Avatar
    I just spoke to the online chat he told me that they will be mostly overnighting the tablets to people who preorder. So im hoping that true
    10-24-2012 11:51 AM
  19. VagrantWade's Avatar
    My surface shipped early yesterday morning with 3-day select and is scheduled to arrive Friday; however, my Cyan touch cover shipped this morning UPS ground and is scheduled to arrive on Monday... :( I hope UPS is wrong and it shows up Friday.
    My cyan touch cover is packaged with my surface. So I am guessing you probably ordered later in the day.
    10-24-2012 11:55 AM
  20. rkremers's Avatar
    My cyan touch cover is packaged with my surface. So I am guessing you probably ordered later in the day.
    Nope, I ordered around 8:45 am PST, in the first few minutes you were able to pre order. My- order confirmation email came at 8:50. Wonder how the orders are processed in their warehouses.
    10-24-2012 01:09 PM
  21. J4rrod's Avatar
    Link to MS Store chat? I called about this and even though I ordered mine hours before backordered notice went up, they still said mine was backordered. I don't believe them. Guy didn't seem too competent.
    Last edited by J4rrod; 10-24-2012 at 01:57 PM.
    10-24-2012 01:49 PM
  22. TMavC5's Avatar
    Anyone know where its being ship from? (East coast or west coast USA)
    10-24-2012 01:54 PM
  23. crystal_planet's Avatar
    I'm just on line with MSFT and I'm getting the one or two week spiel here. Man, this whole experience has soured me.

    **Sent from my Windows Phone using Board Express**
    10-24-2012 02:02 PM
  24. VagrantWade's Avatar
    Anyone know where its being ship from? (East coast or west coast USA)
    Most from Harrisburg, Penn. But I believe some are shipping from somewhere on the west coast.

    I'm just on line with MSFT and I'm getting the one or two week spiel here. Man, this whole experience has soured me.

    **Sent from my Windows Phone using Board Express**
    Then you probably preordered after it switched to 1-2 week backorder.
    10-24-2012 02:05 PM
  25. ljkelley's Avatar
    My HDMI adaptor has shipped, but not my Surface or Touch Cover yet. Odd that they don't ship all together.
    10-24-2012 02:09 PM
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