As mentioned in a previous post, my order was cancelled after Microsoft tried to take my money twice, which my bank rightfully refused as a duplicate transaction.
I talked to support, told them that the initial payment is still authorised and it's their fault for not handing it properly. They admitted that there is a problem with their system and that several clients have complained about this. All these cases will be escalated and, they expect, satisfactorily resolved.
In my opinion, we should at least get a £100 voucher. Seeing as their erroneous cancellation made us wait for at least another 3 weeks, I would be more satisfyied with getting £150 off (£50/week seems acceptable). In any case, we'd be mistaken for idiots if we accepted anything less that £100 for their mistake...
As mentioned in a previous post, my order was cancelled after Microsoft tried to take my money twice, which my bank rightfully refused as a duplicate transaction.
I talked to support, told them that the initial payment is still authorised and it's their fault for not handing it properly. They admitted that there is a problem with their system and that several clients have complained about this. All these cases will be escalated and, they expect, satisfactorily resolved.
In my opinion, we should at least get a £100 voucher. Seeing as their erroneous cancellation made us wait for at least another 3 weeks, I would be more satisfyied with getting £150 off (£50/week seems acceptable). In any case, we'd be mistaken for idiots if we accepted anything less that £100 for their mistake...
That'll be three of us waiting in Chelmsford then..... ;)
Just had a UPS delivery at my house, don't know if it's the Surface but not expecting any other UPS delivery so fingers crossed. Unfortunately I'm 25 miles away and won't be home until about 10pm..... could be a long night :)
Well, this £50 coupon they offered so far is pretty useless for me, I don't really want anything else from the store... maybe a different coloured touch cover. What would really be nice it to have this amount off of my order...
Well, this £50 coupon they offered so far is pretty useless for me, I don't really want anything else from the store... maybe a different coloured touch cover. What would really be nice it to have this amount off of my order...
MS support told me that, most likely, I will be getting a new voucher. In that case, I might consider to place a new order for the surface, but, seriously, I'm not accepting anything less than £100.
Come on, people! They gave out £50 vouchers just for sending a wrong email. They care about their reputation. If they cancel orders because the customer's bank doesn't authorise a duplicate transaction (which is correct behaviour!), I can see this having a horrible effect on their reputation, especially after the entire "by the 26th, oh, no, wait, by the 2nd, oh, no, by the 30th" fiasco...
In my opinion, we should at least get a £100 voucher. Seeing as their erroneous cancellation made us wait for at least another 3 weeks, I would be more satisfyied with getting £150 off (£50/week seems acceptable). In any case, we'd be mistaken for idiots if we accepted anything less that £100 for their mistake...
Anyone else agree with me on this one?
Definitely! £100 store credit to subsidise my new order, which will have to placed on Friday because that's how long the money will be reserved on my account for. Have they never charged cards before?! Very disappointing.
Sounds good! Waiting (im)patiently in East Lancs at the moment. Doesn't help that the guy down the street keeps coming and going in his truck...
Im near Hull so I'm not sure if they will let get here today. UPS van doesn't usually arrive here untill around 4.00pm ish sometimes later on a Monday. Fingers are still crossed.
As mentioned in a previous post, my order was cancelled after Microsoft tried to take my money twice, which my bank rightfully refused as a duplicate transaction.
I talked to support, told them that the initial payment is still authorised and it's their fault for not handing it properly. They admitted that there is a problem with their system and that several clients have complained about this. All these cases will be escalated and, they expect, satisfactorily resolved.
In my opinion, we should at least get a £100 voucher. Seeing as their erroneous cancellation made us wait for at least another 3 weeks, I would be more satisfyied with getting £150 off (£50/week seems acceptable). In any case, we'd be mistaken for idiots if we accepted anything less that £100 for their mistake...
Anyone else agree with me on this one?
I did, just because of its f'n fool double authorization.
