11-02-2012 04:11 PM
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  1. JayJayTG's Avatar
    I just spoke to them too and can confirm they don't know anything, nothing set to come to my address etc.

    Also, on the Microsoft website, they have my billing and delivery postcode wrong? what the ****? I never typed it wrong. There's loads of mistakes everywhere!!
    Did you ring this number 0844 248 0999?
    10-30-2012 11:31 AM
  2. udayrulz's Avatar
    I just spoke to them too and can confirm they don't know anything, nothing set to come to my address etc.

    Also, on the Microsoft website, they have my billing and delivery postcode wrong? what the ****? I never typed it wrong. There's loads of mistakes everywhere!!
    Their website doesn't deal with 6char post code's. Adds the first character twice, I pointed it out earlier in this thread. Shocking really!
    10-30-2012 11:33 AM
  3. rOIVAz's Avatar
    because this was last minute change by MS these are being delivered adhoc ie no tracking numbers
    I'd be more inclined to let the communication problems slide if it appeared that they were delivering chronologically and working through the pre-orders. Right now it's about the terrible communication AND that we have no idea where we stand in relation to everyone else who has placed an order, regardless of WHEN.
    10-30-2012 11:34 AM
  4. rhocalcam's Avatar
    also just phoned DHL - they said nothing showing up as sent to my address within the last 10 days, though with further info (I.e tracking no) it may have shown up...

    0844 248 0844

    Just keep saying "something else" and "other"
    10-30-2012 11:39 AM
  5. theseusperse's Avatar
    Their website doesn't deal with 6char post code's. Adds the first character twice, I pointed it out earlier in this thread. Shocking really!
    I hope my delivery driver uses his intelligence and checks the town then for the street or something. I'm sure they have the capability to deal with mildly incorrect adresses anyway. Still, more unnecessary stress for me!
    10-30-2012 11:40 AM
  6. theseusperse's Avatar
    Did you ring this number 0844 248 0999?
    Yes. I also rang other DHL numbers, and also found out that DHL is sometimes called Yodel so checked with them too. Absolutely nothing.
    10-30-2012 11:41 AM
  7. rhocalcam's Avatar
    Oh my word. Looked out apartment window, UPS Van parked outside. He goes to the door, buzzes but not our door...I let him in anyway, he comes up to my front door with a Surface Sized box and says oh this is for 4C not 4A(us), sorry - and the name on the box wasn't mine...To make things worse he asked if I could sign for it for the neighbours who were not in. Oh the pain.
    chicaguapa likes this.
    10-30-2012 11:45 AM
  8. TAPNET's Avatar
    I Pre ordered on the 17th nothing yet I really can't believe the **** up Microsoft have made on this.
    10-30-2012 11:47 AM
  9. France101's Avatar
    Checking my tracking reference on the DHL website backs up the same-day theory.

    It arrived at Heathrow at 12.05 today and was delivered at 15.13.
    rhocalcam likes this.
    10-30-2012 11:49 AM
  10. anon(5331998)'s Avatar
    Checking my tracking reference on the DHL website backs up the same-day theory.

    It arrived at Heathrow at 12.05 today and was delivered at 15.13.
    What reference number did you use?

    Oh.. already received it? haha.. :(
    10-30-2012 11:51 AM
  11. JayJayTG's Avatar
    also just phoned DHL - they said nothing showing up as sent to my address within the last 10 days, though with further info (I.e tracking no) it may have shown up...

    0844 248 0844

    Just keep saying "something else" and "other"
    Considering it is suppose to be DHL Same Day that is delivering the Surface you should probably try their number (0844 248 0009)
    rhocalcam likes this.
    10-30-2012 11:52 AM
  12. TAPNET's Avatar
    Checking my tracking reference on the DHL website backs up the same-day theory.

    It arrived at Heathrow at 12.05 today and was delivered at 15.13.
    Does the shipping code have any reference to the order number?
    10-30-2012 11:52 AM
  13. JayJayTG's Avatar
    Yes. I also rang other DHL numbers, and also found out that DHL is sometimes called Yodel so checked with them too. Absolutely nothing.
    Sucks!
    10-30-2012 11:53 AM
  14. France101's Avatar
    Does the shipping code have any reference to the order number?
    Nope, completely unrelated.
    10-30-2012 11:54 AM
  15. Loz Blake's Avatar
    Checking my tracking reference on the DHL website backs up the same-day theory.

    It arrived at Heathrow at 12.05 today and was delivered at 15.13.
    Yeh, what reference number did you use? Mine order number doesn't work, but thats the only number i've got.
    10-30-2012 11:55 AM
  16. lmckinley's Avatar
    Considering it is suppose to be DHL Same Day that is delivering the Surface you should probably try their number (0844 248 0009)
    Tried this number, they still seem to have no idea
    10-30-2012 11:56 AM
  17. nonaynevernet's Avatar
    Checking my tracking reference on the DHL website backs up the same-day theory.

    It arrived at Heathrow at 12.05 today and was delivered at 15.13.
    Where was this delivered to?
    10-30-2012 11:56 AM
  18. JayJayTG's Avatar
    Tried this number, they still seem to have no idea
    Cant the rest of us get any small bit of hope lol
    10-30-2012 11:57 AM
  19. theseusperse's Avatar
    I know UPS deliver until 7, but what time do DHL same day deliver until? That's the really important factor here.
    10-30-2012 11:59 AM
  20. France101's Avatar
    Where was this delivered to?
    My office, Central London.
    10-30-2012 11:59 AM
  21. TAPNET's Avatar
    Any delivered to Devon yet?
    10-30-2012 12:00 PM
  22. JayJayTG's Avatar
    I know UPS deliver until 7, but what time do DHL same day deliver until? That's the really important factor here.
    DHL is 7 and DHL Same Day is 24hrs
    10-30-2012 12:01 PM
  23. chicaguapa's Avatar
    It sounds like they might be arriving late today then. If everyone eventually gets their Surface today, be sure to come back on and recognise that Microsoft has probably been flat out trying to sort out their logistical nightmare of getting all the pre-orders delivered. They probably had to pay DHL a fair wack to pick up the slack from UPS and send them same day delivery. I don't think I would have liked to have had that job today!
    10-30-2012 12:02 PM
  24. rhocalcam's Avatar
    Considering it is suppose to be DHL Same Day that is delivering the Surface you should probably try their number (0844 248 0009)
    Oops. Thanks.

    it is 0844 248 0999

    She wouldn't help me as I didn't have the senders account reference or a tracking no....As if I'm going to be able to get a account holders ref off Microsoft now...Best just to sit it out and wait, hoping for the best.

    Good luck all
    10-30-2012 12:03 PM
  25. theseusperse's Avatar
    The more I think about it the more this DHL thing makes sense. DHL is a German company, and the Germans are crying out for their Surface devices too, so it makes sense for Microsoft to choose them to pick up the slack that UPS couldn't do.

    I think in my head I've worked out what went on at Microsoft, and it makes sense.
    rhocalcam and chicaguapa like this.
    10-30-2012 12:12 PM
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