Am I correct in saying that everyone who has one so far in the UK ordered on the 16th they day that pre-ordering went live?
Nope, unfortunately you're incorrect. There is no order to these deliveries, they have been put into the custody of UPS, FedEx and DHL based upon area and location not by who ordered when :(
Ordered - 17th, Bundle with Black Cover
Location - Ipswich
Web STS - In Process
Just got off the phone from CS. Waiting for a callback.
Girl on the phone said she would try her best to get all the info before calling back, rather than saying "she doesn't know". At least they're trying a bit harder this morning.
E-mailed Steve Sinofsky, at got the standard "Lets Look Into This" reply. Also tried Twitter.
I know I can't make it come any quicker but the more people that get involved the more likely we should get some form of compensation.
My order still says 'In Process' and I'm starting to think the 2nd November might be when it gets shipped meaning it's unlikely I'll see my Surface before before next Monday.
I can't be too mad because MS gave me 50 which paid for my Windows 8 disk, that said good-will only lasts so long - expectations should be better managed. A lot of my mates are looking forward to taking a look at the device so it doesn't look great when I tell them it isn't here yet.
Just been with MS Support, they still have no idea whats going on. All though he did say that if your card has had the charged placed twice it means it should be out for delivery, but I'm sure some people have had there second charge removed. Still none the wiser.
Upda0te from CS - apparently, all orders placed on 16th October have definitely been dispatched, if not already in our grubby little hands, we should expect them today. Believe what you will!
Ok. So I just had a nice chat with Alexandra at MS CS. I went in with the knowledge that there was pretty much nothing she could do that would be productive to my complaint so I simply asked for the formal complaints procedure and took the usual update info which has proved to be as useful as a chocolate tea pot.
FYI the update was: bla bla bla. Dont know anything.
I took her name and got a case number. She's sending me an email which Im to reply to, outlining my complaints and Ill chase it up from here. This way I can send all my grievances to someone who specialises in handling them
I'm hoping this will encourage MS to handle my complaint in a formal way and result in real compensation... I live in hope!
Now I'm just waiting until the weekend. If it doesn't arrive by Saturday then I'm genuinely cancelling the order.
Upda0te from CS - apparently, all orders placed on 16th October have definitely been dispatched, if not already in our grubby little hands, we should expect them today. Believe what you will!
Upda0te from CS - apparently, all orders placed on 16th October have definitely been dispatched, if not already in our grubby little hands, we should expect them today. Believe what you will!
"Customer Support" is some third party company in Romania, they don't really know anything other than what they hear from other customers. They deal with lots of businesses, not just Microsoft.
If you phone the Microsoft Store on the U.K.'s free-phone number and you'll go through to a company in Romania. The person I spoke to there confirmed he was not a Microsoft employee, and that they work out of a business center. It's not an unusual model.
Location: Streatham Vale (SW London)
Time: 09:49
Item: Surface w. touch cover
Date ordered: 18/10/12
Current order status (as per MS-store site): Order in progress.
Mine just arrived, ordered 16th 32Gb with type cover in same box, VGA cable ordered on the 18th came with it. came via UPS. No confirmation email (except for VGA cable), status on order page is still in process. I am in Manchester
Still waiting here - ordered on the 16th, email order confirmation @ 16:39 so I really can't imagine what the hold up is, though as someone already noted, my 'hold' amount with the bank has gone down to 399 and doesn't account for my cyan touch cover. OY :mad:
Are there loads of people on hold then? I'm not sure if I want to spend the next hour or so on the phone for little to no real information. You guys here have been the best source of information throughout all of this!
Location: Streatham Vale (SW London)
Time: 09:49
Item: Surface w. touch cover
Date ordered: 18/10/12
Current order status (as per MS-store site): Order in progress.
Hope everyone else doesn't have to wait too long.
Did you have any tracking info from UPS before it came?
Just got off 20min call to CS, here are some details...
1. Initially wanted to fob me off with the fact I had a tracking number & I should use that. Told him it gave me no info on the UPS site, just a label had been created.
2. Their system said it was to be delivered by FedEx
3. His not overly helpful suggestion was to phone UPS, DHL & FedEx to see if any of them are delivering it.
4. Tried to get a supervisor to speak to me, but all were busy.
5. Did say he just got a document with order numbers which were NOT going to be delivered today...mine wasn't on it.
I ordered on the 17th, about 16:00, 32Gb no cover...can only sit and wait, as I have for the past 5 days!
So after getting off the phone to CS my guaranteed preorder for the 26th-30th is now a "probably today, maybe tomorrow, potentially Friday". Cheers Microsoft :D
Absolute shambles - the worst thing isn't that it didn't arrive but the lack of a tracking number/information - anything!
I have been informed (from home) that mine has arrived, I will give more details as I know them, starting to feel the excitement, sorry to all those still feeling as I did 10 mins ago
So after getting off the phone to CS my guaranteed preorder for the 26th-30th is now a "probably today, maybe tomorrow, potentially Friday". Cheers Microsoft :D
Absolute shambles - the worst thing isn't that it didn't arrive but the lack of a tracking number/information - anything!
And on Friday the 2nd it will be:
"Ahhh yes the 2nd is what's been on the website all along, but that's only a dispatch date, from China!!"
Which means it will arrive next week on Tuesday. :dry
Did you have any tracking info from UPS before it came?
Nah, no tracking number. Where would they send this?
It's actually for my wife, though I did the ordering. Checked the hotmail.co.uk account that I had to create for her when ordering and no tracking number there (this is the email address they sent the infamous 'your tablet is delayed' and the 'sorry it's delayed but not as bad as we first thought, have 50' email.
Her registered email with the MS-store is actually her personal (gmail) account and I don't/ can't access that one.
