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11-02-2012 04:11 PM
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  1. paulschapman's Avatar
    Just got off from the Microsoft store. Order placed on 17th, originally promised delivery by 26th. Got an apology and voucher that it would not make then. Called the store on 26th and was told it would arrive on the 30th

    30th no surface :(

    Called the store and they said if it did not arrive to call back today and get it kicked up to a team who deal with this.

    So to today - lady on the line knew nothing, could not send me to a team that looks into orders, no tracking number, no idea when it will be despatched (but others have got theirs - so I really care :( ).

    Was told all the supervisors were in a meeting to discuss the issues. She could not tell me if it was worth calling back later for more news.

    Have told her I will reply to the email for feedback and told her that while it would be diplomatic (I've been on the MS Helplines - it is not helpful to be rude, it is not their fault) - it would not be pleasant reading.
    10-31-2012 06:16 AM
  2. weepatc's Avatar
    Can't believe it. As I settled down to read this, the knock at the door by DHL. Surface has now arrived.. Ordered on 20th. I live in Ayrshire, Scotland.

    Sent from my HTC Titan using Board Express
    Surfacejunkie likes this.
    10-31-2012 06:20 AM
  3. theseusperse's Avatar
    Can't believe it. As I settled down to read this, the knock at the door by DHL. Surface has now arrived.. Ordered on 20th. I live in Ayrshire, Scotland.

    Sent from my HTC Titan using Board Express
    Did they take payment yet? What's the status on the website? Did you get any shipping notifications?

    Enjoy it! :D
    10-31-2012 06:23 AM
  4. JazH's Avatar
    Ordered on the 16th. Got the voucher and the email apology.

    No hold on my card that I can see. No dispatch email. No surface. Located in Manchester.
    10-31-2012 06:23 AM
  5. allymonty1's Avatar
    Can't believe it. As I settled down to read this, the knock at the door by DHL. Surface has now arrived.. Ordered on 20th. I live in Ayrshire, Scotland.

    Sent from my HTC Titan using Board Express
    !! I ordered 22nd down in Musselburgh hoping Mr DHL is heading down my way soon!
    10-31-2012 06:26 AM
  6. JayJayTG's Avatar
    Still waiting in Essex - Ordered on the 16th - pre-auth payment taken twice (received the first pre-auth back yesterday) - got voucher - no dispatch/shipping
    10-31-2012 06:26 AM
  7. theseusperse's Avatar
    MINE JUST ARRIVED!!!!!!!

    Delivered by UPS. I live in rural Chichester, in West Sussex, UK on the south coast.

    Oh hoooo so excited.
    ndschris, rhocalcam and jenjen4u like this.
    10-31-2012 06:27 AM
  8. jenjen4u's Avatar
    It nice to hear people are getting their deliveries... but i cant help it, i feel left in the dark what happened to mine ive been so patient ever since they announced it, i feel like 50 voucher is no longer enough to appease my dissappointment with not receiving the surface between 26th-30th. I think the most annoying thing is that i cant do anything and neither can customer service how fraustrating!
    Last edited by jenjen4u; 10-31-2012 at 06:30 AM. Reason: typo
    10-31-2012 06:29 AM
  9. ndschris's Avatar
    MINE JUST ARRIVED!!!!!!!

    Delivered by UPS. I live in rural Chichester, in West Sussex, UK on the south coast.

    Oh hoooo so excited.
    Oooh I'm pretty central in Chichester, hopefully mine is coming soon.
    10-31-2012 06:29 AM
  10. Loz Blake's Avatar
    Is there anyone who's receiving there Surface who got a tracking number with UPS before it arrived saying that a label had been created? But the tracking never updated by the time you got it?
    10-31-2012 06:30 AM
  11. rOIVAz's Avatar
    Guys mine just arrived via UPS Saver - tracking number reveals:

    London, United Kingdom 31/10/2012 9:31 Delivered
    31/10/2012 4:06 Out for Delivery
    31/10/2012 4:03 Arrival Scan
    Tamworth, United Kingdom 31/10/2012 1:21 Departure Scan
    Tamworth, United Kingdom 30/10/2012 23:39 Origin Scan
    jenjen4u likes this.
    10-31-2012 06:32 AM
  12. rhocalcam's Avatar
    Argh I'm at work today and no-one home to accept delivery...Definately going to see a card when I get home. No way to get to the depot either! What makes it worse is that I've taken three days off work already (Fri, Mon, Tues) to accept delivery...and I just know its going to happen today.

    Congrats and enjoy everyone recieving today
    10-31-2012 06:32 AM
  13. theseusperse's Avatar
    Is there anyone who's receiving there Surface who got a tracking number with UPS before it arrived saying that a label had been created? But the tracking never updated by the time you got it?
    I had no tracking, nothing. But it came. All in one box, with touchcover.
    10-31-2012 06:32 AM
  14. jenjen4u's Avatar
    Guys mine just arrived via UPS Saver - tracking number reveals:

    London, United Kingdom 31/10/2012 9:31 Delivered
    31/10/2012 4:06 Out for Delivery
    31/10/2012 4:03 Arrival Scan
    Tamworth, United Kingdom 31/10/2012 1:21 Departure Scan
    Tamworth, United Kingdom 30/10/2012 23:39 Origin Scan
    did you get fully charged? my money has been on hold for almost a week _ and still no dispatch email or whatever
    10-31-2012 06:37 AM
  15. rOIVAz's Avatar
    I had no tracking, nothing. But it came. All in one box, with touchcover.
    Same - no tracking info from UPS, but one box delivered with both Surface + touch cover.
    10-31-2012 06:37 AM
  16. rOIVAz's Avatar
    did you get fully charged? my money has been on hold for almost a week _ and still no dispatch email or whatever
    Nope, and instead of the full amount including the touch cover, currently only 399 is reserved on my debit card!
    jenjen4u likes this.
    10-31-2012 06:38 AM
  17. KRS_21's Avatar
    Just heard from home that mine has arrived as well!!

    Delivered by UPS to my place in Liverpool! Ordered on the 17th and not recieved any dispatch or tracking info yet. MS store still says 'In Process' and my credit card still just has the payment authorised and not taken yet which is very interesting!

    Hope everyone else gets theirs today!!
    10-31-2012 06:43 AM
  18. paulmd's Avatar
    Mine has just arrived in Manchester via DHL on a pre-noon express delivery.

    I originally had the shipped email and UPS tracking info.
    DHL sticker is over the UPS one.
    10-31-2012 06:43 AM
  19. Scotarcam's Avatar
    Can't believe it. As I settled down to read this, the knock at the door by DHL. Surface has now arrived.. Ordered on 20th. I live in Ayrshire, Scotland.

    Sent from my HTC Titan using Board Express
    I'm in Ayrshire too, in Irvine. You close?
    10-31-2012 06:45 AM
  20. batchman77's Avatar
    This is really starting to wind me up now.

    Have just got off the phone with the MS store team (was promised a call at 10am but I had to call them). There is still no info and they assured me that UPS are the delivery company and that all products have left the warehouse but cannot promise delivery. When I informed them that FedEx had also been making deliveries they were surprised and did not know. Maybe somebody should send them the URL for this forum, it may be the best source of info available.
    10-31-2012 06:49 AM
  21. cstenson's Avatar
    Really fed up with this now. Can't believe those emails that were originally sent in error putting the delivery back a week are coming TRUE, at least for me so far. Ordered on 17th.
    10-31-2012 06:52 AM
  22. Shoulders's Avatar
    Really fed up with this now. Can't believe those emails that were originally sent in error putting the delivery back a week are coming TRUE, at least for me so far. Ordered on 17th.
    It seems that a lot of us that ordered on the 17th are still without.

    Ordered - 17th 32gb with Cover
    Location - Ipswich
    Tracking - No tracking No.
    10-31-2012 06:58 AM
  23. Scotarcam's Avatar
    Package just arrived!!!!!!!!
    I'm in Ayrshire, Scotland. Ordered on 23rd (although commerce site shows charge on 22nd and my bank shows Pre-auth on 29th!!!!)
    I only got an email confirming order, nothing else (no 50, no dispatch email, nothing). When I ordered it said ship in 1-2 weeks and showed a date of 2nd Nov.
    delivered by DHL.
    Happy to answer any questions as this forum has been really useful for me.
    10-31-2012 06:58 AM
  24. Scotarcam's Avatar
    Package just arrived!!!!!!!!
    I'm in Ayrshire, Scotland. Ordered on 23rd (although commerce site shows charge on 22nd and my bank shows Pre-auth on 29th!!!!)
    I only got an email confirming order, nothing else (no 50, no dispatch email, nothing). When I ordered it said ship in 1-2 weeks and showed a date of 2nd Nov.
    delivered by DHL.
    Happy to answer any questions as this forum has been really useful for me.
    10-31-2012 06:59 AM
  25. theseusperse's Avatar
    God this thing is mind blowing. Goodbye Apple.
    rOIVAz likes this.
    10-31-2012 07:00 AM
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