Surface Pro 7 deal! Save big at Amazon right now
- Forum
- Windows Desktops, Laptops & Tablets
- Microsoft Desktops, Laptops & Tablets
- Microsoft Surface Laptop
Surface Shipping Details (UK)
- Hey guys been following this for a few days now!
Ordered mine on the 21st with the touch cover and got it via Dhl yesterday morning. Nearly collapsed when he walked into my office! So excited even as I'm typing this on the beautiful surface display.
I'm in Derry/Londonderry if that gives any help to the Ni guys
Hope you guys get it soon!
Oh yea, no tracking no shipping email or other info on my Microsoft order page, still shows as in process and pre order 02/11/2012
still waiting hopefully should get something today according to MS customer service ...11-01-2012 07:09 AMLike 0 -
I'm a priest in training, let me know if you need pastoral care after this traumatic incident! :D11-01-2012 07:22 AMLike 0 - Just got of the phone with CS, no response to by payment problem complaint but I was told that all orders cancelled due to payment issues should have their replacement orders delivered in less than the 3 weeks specified. Although CS has not been told how much less. :@11-01-2012 07:43 AMLike 0
- Just got of the phone with CS, no response to by payment problem complaint but I was told that all orders cancelled due to payment issues should have their replacement orders delivered in less than the 3 weeks specified. Although CS has not been told how much less. :@
I had the same problem with the order being cancelled because my bank declined the second auth request. I've been calling CS every day, they have no idea, my issue was escalated, I also filed a complaint yesterday. I asked for an estmate on how long it would take to get a reply, they just said that there are lots of similar cases so they don't really know...
Any talks about compensation/vouchers or other incentives to place another order?11-01-2012 08:02 AMLike 0 - The replacement order? Does that mean they they handle it and place a new order for you, or did you place a second order yourself after your first one got cancelled?
I had the same problem with the order being cancelled because my bank declined the second auth request. I've been calling CS every day, they have no idea, my issue was escalated, I also filed a complaint yesterday. I asked for an estmate on how long it would take to get a reply, they just said that there are lots of similar cases so they don't really know...
Any talks about compensation/vouchers or other incentives to place another order?11-01-2012 08:08 AMLike 0 - Great... I placed a new order immediately after my first one was cancelled, used my £50 voucher too. But then I asked for that order to be prioritised somehow, CS told me it's impossible and I would have to wait 3 weeks, I got annoyed and cancelled it. Lost my voucher code as well, you can't reuse it and they can't give it back.11-01-2012 08:14 AMLike 0
- Just thought you guys might like to know that as of right now the UK MS store says that the 32GB Surface RT (Tablet only) is "Out of Stock" whereas both the 32GB and 64GB with Touch Cover no longer say "Shipping within 3 weeks"...
Presumably this means they are back in stock and your orders should hopefully be fulfilled... I know I'm hoping this is the case as I finally bit the bullet and ordered myself the 32GB model with Touch Cover last night!Last edited by DubiousPig; 11-01-2012 at 09:02 AM.
11-01-2012 08:33 AMLike 0 -
I wonder how long these 3 weeks will really be.11-01-2012 08:46 AMLike 0 - Called support again just now. They have absolutely no clue what is going on. Not their fault, but they just don't. Was told yesterday that it would not be today but was trying to find out if it might be tomorrow. All I can do is wait. Ordered 17th. I don't think I'm going to see it for weeks.11-01-2012 09:55 AMLike 0
- Just got off the phone with CS, apparently they didn't give UPS the correct address as it was missing the business name off the address! Magically they then gave me a tracking number and now my surface is sitting at a nearby UPS depot waiting for me to pick it up after work!11-01-2012 10:07 AMLike 0
- Just got a phone call from CS, basically just telling me what they told me this morning, should be less than 3 weeks. They did try to offer free shipping, until I said it was already free. They are escalating my complaint further so I should get more information eventually.11-01-2012 10:18 AMLike 0
- Well that was fast:
Reading, United Kingdom 01/11/2012 9:12 Delivered
01/11/2012 5:42 Out for Delivery
01/11/2012 3:00 Arrival Scan
Tamworth, United Kingdom 01/11/2012 0:44 Departure Scan
Tamworth, United Kingdom 31/10/2012 20:18 Origin Scan
United Kingdom 30/10/2012 13:15 Order Processed: Ready for UPS
Unfortunately as I have no way of knowing if a parcel has been delivered before 2:30pm I didn't know when I called them. Still its strange that they didn't even know they had sent it.
Haven't even switched it on yet.
(64GB version originally ordered 23rd but cancelled and re-ordered on 29th.)Last edited by Omega Point; 11-01-2012 at 11:56 AM.
11-01-2012 11:09 AMLike 0 - I just had my daily call with customer support, asked for an update on my issue (escalated on Saturday) and complaint (filed yesterday). They said they don't know anything and don't have a timeframe for when it will be resolved.
Does anyone know if there is any authority I can complain to? Something like customer protection, or whatever. Basically, I have two points:
1. It's not fair that Microsoft put a hold on my money for over 3 weeks, I cant use it and I haven't received anything in return either.
2. I thinks it's completely wrong for them to try to get 2 separate authorisations from the bank. If they do, they can very well take your money twice and I don't like relying on common sense that they won't.
One last question: what did you guys pay with? Debit/Credit/PayPal? The lady I spoke to said that those whose orders were cancelled used debit cards, which are no longer accepted, and that PayPal isn't accepted anymore either.11-01-2012 11:50 AMLike 0 - Well that was fast:
Reading, United Kingdom 01/11/2012 9:12 Delivered
01/11/2012 5:42 Out for Delivery
01/11/2012 3:00 Arrival Scan
Tamworth, United Kingdom 01/11/2012 0:44 Departure Scan
Tamworth, United Kingdom 31/10/2012 20:18 Origin Scan
United Kingdom 30/10/2012 13:15 Order Processed: Ready for UPS
Unfortunately as I have no way of knowing if a parcel has been delivered before 2:30pm I didn't know when I called them. Still its strange that they didn't even know they had sent it.
Haven't even switched it on yet.
I was quite hopeful I'd get mine today. I ordered a 32GB with a cyan cover on Sat 27th and my order status changed to settled yesterday about 7pm. I'm less optimistic now.11-01-2012 11:52 AMLike 0 - I just had my daily call with customer support, asked for an update on my issue (escalated on Saturday) and complaint (filed yesterday). They said they don't know anything and don't have a timeframe for when it will be resolved.
Does anyone know if there is any authority I can complain to? Something like customer protection, or whatever. Basically, I have two points:
1. It's not fair that Microsoft put a hold on my money for over 3 weeks, I cant use it and I haven't received anything in return either.
2. I thinks it's completely wrong for them to try to get 2 separate authorisations from the bank. If they do, they can very well take your money twice and I don't like relying on common sense that they won't.
One last question: what did you guys pay with? Debit/Credit/PayPal? The lady I spoke to said that those whose orders were cancelled used debit cards, which are no longer accepted, and that PayPal isn't accepted anymore either.11-01-2012 12:07 PMLike 0 -
Anyone paid with a debit card and received the Surface anyway?Last edited by HPoirot; 11-01-2012 at 12:20 PM. Reason: Thanks
11-01-2012 12:19 PMLike 0 - I have actually received a tracking number!!! :) :) :)
Well for the surface at least
Status Event Planned Date Actual Date/Time
Reported Expected Event Pick Request Oct 31, 2012/10:59 PM/CET
Reported Expected Event Shipped Nov 1, 2012 Nov 1, 2012/5:19 PM/CET
Unreported Expected Event with Expected Date/Time Information/Proof of Delivery Nov 2, 2012Last edited by paulschapman; 11-01-2012 at 12:37 PM. Reason: Found the tracking info
11-01-2012 12:37 PMLike 0 - I have actually received a tracking number!!! :) :) :)
Well for the surface at least
Status Event Planned Date Actual Date/Time
Reported Expected Event Pick Request Oct 31, 2012/10:59 PM/CET
Reported Expected Event Shipped Nov 1, 2012 Nov 1, 2012/5:19 PM/CET
Unreported Expected Event with Expected Date/Time Information/Proof of Delivery Nov 2, 201211-01-2012 12:43 PMLike 0
- Forum
- Windows Desktops, Laptops & Tablets
- Microsoft Desktops, Laptops & Tablets
- Microsoft Surface Laptop
Surface Shipping Details (UK)
LINK TO POST COPIED TO CLIPBOARD