Anyone paid with a debit card and received the Surface anyway?
I paid with a debit card, not received anything yet, and order was never cancelled, but after emailing Steven sinofsky, my case was escalated, and I received an email saying they expect to deliver mine tomorrow
When did you order and when did you get the email?
Ordered on 17th October by Credit Card and the Email arrived about 1 minute before I made the post. I have had to be a bit of a nag though. I am hoping that it will arrive tomorrow.
I paid with a debit card, not received anything yet, and order was never cancelled, but after emailing Steven sinofsky, my case was escalated, and I received an email saying they expect to deliver mine tomorrow
Where did you get his email address from?
Last edited by HPoirot; 11-01-2012 at 01:40 PM.
Reason: typo
he posted it on twitter for those having issues, it's steven.sinofsky@microsoft.com, you'll end up getting what is probably an auto reply within an hour or so, which say's "Let's look into this", but is also CC'd to someone else. I got a response within 24 hours of emailing him. Just need to mention what your order number is. A few others on here have done the same and have had different responses about their order
Reading, United Kingdom 01/11/2012 9:12 Delivered
01/11/2012 5:42 Out for Delivery
01/11/2012 3:00 Arrival Scan
Tamworth, United Kingdom 01/11/2012 0:44 Departure Scan
Tamworth, United Kingdom 31/10/2012 20:18 Origin Scan
United Kingdom 30/10/2012 13:15 Order Processed: Ready for UPS
Unfortunately as I have no way of knowing if a parcel has been delivered before 2:30pm I didn't know when I called them. Still its strange that they didn't even know they had sent it.
Haven't even switched it on yet.
(64GB version originally ordered 23rd but cancelled and re-ordered on 29th.)
That's awesome... I can't help feel that Microsoft are further shafting other customers though who still haven't received their Surface despite ordering long before you placed yours. I mean, not that you should be concerned - I ordered mine yesterday and I would love to receive it within 3 days!
CS told me the same 'yesterday or today for sure', but no Surface yet. Ordered it on the 18th, 32gb with the touch cover. I placed an order yesterday for a 64gb one, and I'm hoping, that they have more on stock of that model, than the 32gb one, thus the shipping will be faster... Even faster, than my pre-order.
interesting, just got a call from someone call russ at Microsoft, the same person who emailed me yesterday telling me my surface will be with me on the 2nd, he told me that it was dispatched yesterday and that I would definitely receive it tomorrow, and if I didn't I should email him back to investigate
Kudos to microsoft... they finally gave me my tracking number.
Only to realise it had already been delivered on the 26th! It turned out the caretaker at my apartments forgot to note it down on his list of received parcels!
he posted it on twitter for those having issues, it's steven.sinofsky@microsoft.com, you'll end up getting what is probably an auto reply within an hour or so, which say's "Let's look into this", but is also CC'd to someone else. I got a response within 24 hours of emailing him. Just need to mention what your order number is. A few others on here have done the same and have had different responses about their order
Thanks!
Emailed as well, automated reply in a couple of hours ("Let's get to the bottom of this"), an actual answer soon after. They're looking into it, but I have no hopes of an actual resolution too soon...
seems to have gone quiet on here, is that because everyone except me now has a surface and you are all playing with them :-D
Nope I'm here too.
Really hoping for delivery today but haven't had a shipping email yet.
I keep reading such conflicting stories. Some people ordered 2 days ago, received a tracking email and have them where-as others preordered and are still waiting.
Just received mine after ordering at about midnight on Wednesday... no confirmation email or shipping information but I'm really impressed with the speed of delivery. I think maybe MS are stepping up their game after all the confusion...
FINALLY! It's arrived by UPS. Ordered on the 16th. Still haven't been charged and still showing in process. Didn't receive any emails.
This thing is amazing though! You'll love it when it does arrive!
I've made a formal complaint by email so we'll see what happens. Interested to know how people got extra vouchers? Was it CS that issued them? I'm giving this one to my wife and now want to order another so some more vouchers would be handy!
Just received mine after ordering at about midnight on Wednesday... no confirmation email or shipping information but I'm really impressed with the speed of delivery. I think maybe MS are stepping up their game after all the confusion...
FINALLY! It's arrived by UPS. Ordered on the 16th. Still haven't been charged and still showing in process. Didn't receive any emails.
This thing is amazing though! You'll love it when it does arrive!
I've made a formal complaint by email so we'll see what happens. Interested to know how people got extra vouchers? Was it CS that issued them? I'm giving this one to my wife and now want to order another so some more vouchers would be handy!
I got mine from CS. Well 2 from them, and the original 1 by email.
