11-02-2012 01:48 AM
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  1. snailium's Avatar
    checked Canada Post, FedEx, UPS, Purolator, DHL... cannot find anything with the reference numner

    Hope we can get the Surface tomorrow.
    10-26-2012 12:11 AM
  2. Thryon's Avatar
    Well this news may not be encouraging to some. I checked my UPS delivery status and it has not changed since yesterday morning. Still indicating "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

    If this is the case, I will not get my Surface till Tuesday now.
    10-26-2012 07:53 AM
  3. Tomerunlocks's Avatar
    Can I ask how you checked? Did you get an e-mail saying it shipped, or are you using the trick? Cuz the trick doesn't seem to work.
    10-26-2012 07:54 AM
  4. tewmgd's Avatar
    Well this news may not be encouraging to some. I checked my UPS delivery status and it has not changed since yesterday morning. Still indicating "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

    If this is the case, I will not get my Surface till Tuesday now.
    I would not put so much faith into the UPS status. I have seen others deliveries like this, the status never changed and all of sudden the package is at your doorstep. It seems that the Surface is not handled like traditional UPS/FedEx packages and more like iPad ones i.e. they are held in warehouses before being delivered at day 1. I hope so :)
    10-26-2012 08:14 AM
  5. Thryon's Avatar
    Can I ask how you checked? Did you get an e-mail saying it shipped, or are you using the trick? Cuz the trick doesn't seem to work.
    I received an email yesterday at 8:14AM (Atlantic Time).

    My order history indicated that the order has been completed.

    The original confirmation email indicated the following.

    Product Name: Surface with Windows RT (Pre-Ordered)
    Pre-order release date: Pre-order now for delivery by 10/26

    UPS Tracking (client facing one) indicates the order was processed, but not picked up yet. Same as yesterday morning.

    My wife will check the magic UPS crystal ball when she arrives at work and provide me with an official "where is it at now" update.
    10-26-2012 08:18 AM
  6. crystal_planet's Avatar
    Well, it's delivery day (presumably) and by now we know that American customers will most likely get their tablets as early as this morning. As for us and UK folks - that's anyone's guess. I'm having mine shipped to my office so I might be going home with it at the end of the day but I'm not counting on it.

    In all this there's something Microsoft isn't taking into consideration: Anyone who has pre ordered a Surface - from the U.S. or elsewhere - has bought the Surface purely on faith. Faith in an unknown product should at least be rewarded with what was promised. The Surface won't change my world - but I at least expect it to be delivered on time. Or at the very least, some sort of status update - and not 10 different answers from 10 different Microsoft reps who are clearly no more in the know than we are.

    In the end, if we receive them today or a week from today or not at all, I'm sure Microsoft will issue some half baked apology on some blog somewhere, but will mean nothing.

    As much as I hate the fruit logo, their customers expect more - and they get it.
    10-26-2012 08:18 AM
  7. Thryon's Avatar
    I would not put so much faith into the UPS status. I have seen others deliveries like this, the status never changed and all of sudden the package is at your doorstep. It seems that the Surface is not handled like traditional UPS/FedEx packages and more like iPad ones i.e. they are held in warehouses before being delivered at day 1. I hope so :)
    I agree with you on this, that is why I am getting my wife (who works at UPS) to verify and provide me with a more formal update. Last time she checked it indicated that it would be delivered on Monday. I kind of need to know when and where the package is to plan my day around it. I know this sounds funny, but running after a package is not easy if you miss that very short delivery window.
    10-26-2012 08:21 AM
  8. Tomerunlocks's Avatar
    Well, it's delivery day (presumably) and by now we know that American customers will most likely get their tablets as early as this morning. As for us and UK folks - that's anyone's guess. I'm having mine shipped to my office so I might be going home with it at the end of the day but I'm not counting on it.

    In all this there's something Microsoft isn't taking into consideration: Anyone who has pre ordered a Surface - from the U.S. or elsewhere - has bought the Surface purely on faith. Faith in an unknown product should at least be rewarded with what was promised. The Surface won't change my world - but I at least expect it to be delivered on time. Or at the very least, some sort of status update - and not 10 different answers from 10 different Microsoft reps who are clearly no more in the know than we are.

    In the end, if we receive them today or a week from today or not at all, I'm sure Microsoft will issue some half baked apology on some blog somewhere, but will mean nothing.

    As much as I hate the fruit logo, their customers expect more - and they get it.
    I've my surface isn't here today, I'll head out to the Eaton Centre store, make sure they have them, buy it, and then call Microsoft and cancel this order. If it arrives, I'll simply decline, call my bank, provide proof that I declined, and the payment will be back to me. I was hoping to get it today, just like they promised. With no e-mail, reference not working, and probably some of the worst customer service ever, Microsoft let a lot of people down in the past week.
    10-26-2012 08:22 AM
  9. Thryon's Avatar
    Final update on my situation. My wife confirmed that the package has not even shipped yet. This even after I got my shipment notification from Microsoft yesterday morning. Since it is shipped Express, it will take two business days if it leaves today so I could be looking at middle next week before I get to taste the goodness. Bummer.
    10-26-2012 08:44 AM
  10. tewmgd's Avatar
    Well this news may not be encouraging to some. I checked my UPS delivery status and it has not changed since yesterday morning. Still indicating "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

    If this is the case, I will not get my Surface till Tuesday now.
    Final update on my situation. My wife confirmed that the package has not even shipped yet. This even after I got my shipment notification from Microsoft yesterday morning. Since it is shipped Express, it will take two business days if it leaves today so I could be looking at middle next week before I get to taste the goodness. Bummer.
    :( When did you order it? I got a notice for the Touch but nothing for the Surface. I ordered mine on the 10/16 one hour before the release
    10-26-2012 08:48 AM
  11. Thryon's Avatar
    :( When did you order it? I got a notice for the Touch but nothing for the Surface. I ordered mine on the 10/16 one hour before the release
    I got my confirmation email on October-16-12 1:09:56 PM Atlantic Time. The email showed up a few minutes after I had placed the order.
    10-26-2012 08:53 AM
  12. tewmgd's Avatar
    I got my confirmation email on October-16-12 1:09:56 PM Atlantic Time. The email showed up a few minutes after I had placed the order.
    Mine at 10:29:41 AM EST ...
    10-26-2012 08:57 AM
  13. Stormwatch342's Avatar
    So no one in Canada got theirs yet?
    10-26-2012 09:59 AM
  14. Tomerunlocks's Avatar
    Seems like its a no. Heading out to eaten centre later today.
    10-26-2012 10:07 AM
  15. Stormwatch342's Avatar
    Seems like its a no. Heading out to eaten centre later today.
    Same. I'm gonna head out now
    10-26-2012 10:17 AM
  16. Tomerunlocks's Avatar
    Same. I'm gonna head out now
    Please ask about stock and let us know how the lines are. Thanks :D
    10-26-2012 10:19 AM
  17. snailium's Avatar
    10-26-2012 10:25 AM
  18. Tomerunlocks's Avatar
    Ugh. Hope it subsides by 3 or 4.
    10-26-2012 10:28 AM
  19. Tomerunlocks's Avatar
    Just called a holiday store rep and she stated someone called 10 minutes prior saying their surface arrived via ups. Ain't gonna say she's lying because its a possibility.
    10-26-2012 10:42 AM
  20. snailium's Avatar
    Just called a holiday store rep and she stated someone called 10 minutes prior saying their surface arrived via ups. Ain't gonna say she's lying because its a possibility.
    wow, good news, i'm gonna check the reception office after lunch
    10-26-2012 10:49 AM
  21. wildbohr's Avatar
    I'm in New Brunswick and no sign of Surface yet at the office.
    10-26-2012 10:52 AM
  22. wildbohr's Avatar
    10-26-2012 11:01 AM
  23. b3rto's Avatar
    I just got off the phone with Microsoft and they still continue to reassure that they will be delivered today. This was after they tried to convince me that my tracking information was deleted out of their system because the email went to my spam box.
    10-26-2012 11:07 AM
  24. Stormwatch342's Avatar
    Phone reps don't know anything. They have no information and are just being told by MS to reassure customers.

    Not realizing that non us customers are also calling those lines. They lady I spoke to had no idea where I was calling from. Just said yes you will get it today. Then I said I'm calling from Canada and it almost surprised her. Lol

    Anyway. I'm at eaton center. Pretty busy and long lines. Only 2 cash registers so its going pretty slow.
    10-26-2012 11:27 AM
  25. b3rto's Avatar
    Dear Customer,

    Thanks again for pre-ordering your Surface online!

    As stated at the time of order, we expect customers in Canada to receive their Surface devices between Oct. 26 and Oct. 30. We apologize for any confusion caused by subsequent emails stating an earlier or later arrival date. To make up for any inconvenience, we would like to offer you a single use coupon for up to CND$50 off your next purchase from the Microsoft online store*.

    To use your coupon, please visit Microsoft Store Canada Online Store - Welcome, shop for the items you want, and, at check out, type the code ****** in the Promo Code box. The value of your coupon will be applied at checkout, before you complete your purchase.

    If you have any questions regarding your order, please visit us online at Microsoft Store Canada Online Store - Welcome or give us a call at 1-877-696-7786 for English, and 1-877-248-1220 for French.

    Thank you,
    Microsoft online store
    10-26-2012 11:36 AM
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