Tomerunlocks
New member
Off the live chat with another Rep, Tyler H this time, and he won't cave in. Keeps telling me it's here by tomorrow, as stated originally, EVEN THOUGH there is no indication that it shipped.
Tyler H: Thanks for contacting Microsoft Store Chat! How can I help you today?
You: Morning Tyler, seems like you guys just opened
Tyler H: We did! How are you this morning?
You: I'm okay, and yourself?
Tyler H: Great! How can I help you this morning?
You: I know I'm another "one of them", but we're very anxious about our tablets. when I chatted with a rep yesterday morning, he told me they would ship out at 2PM, yesterday with UPS 3 day. Now reps are saying it's shipping with next day air. Is there a definitive answer, or are reps really just throwing it out there without information. Most of us ordered by the 10/26 cutoff.
Tyler H: Okay, I'd be happy to help answer your questions about your Surface order!
Tyler H: Can I have your order number?
You: Sure. xxxxxxxxxxxx
You: I've tried the reference number lookup that was discussed on several websites. I got nothing out of it.
Tyler H: Okay.
Tyler H: Just one moment while I look that up for you!
You: No problem.
Tyler H: One moment.
Tomer: Okay
Tyler H: Can I ask if you received your confirmation e-mail?
Tomer: For shipment, or for the order?
Tyler H: For the order.
Tomer: I did.
Tyler H: Okay, the shipping date and date that you will receive your Surface should be included in your e-mail, and will still be correct. You should receive your order by the 26th!
Tomer: That's tomorrow, though? And there's no indication that the order has shipped.
Tomer: And if it doesn't arrive by tomorrow, as promised by Microsoft, yourself, and hundreds of it's customer service employees, what happens?
Tyler H: According to your order information, that date should be correct, and if you do not receive it on time, you can feel free to contact us tomorrow with further questions. As I said, your order should be arriving on time.
Tomer: okay, not a problem. Thank you Tyler.