1. soldierblue348's Avatar
    I had a launch Surface with display issues so I sent it in as per Microsoft's instructions, in original retail packaging with everything it came with. I was quoted a 3-5 days before I receive a brand new in box replacement.

    Fast forward two weeks and I receive a brown box replacement with no papers or charger.

    11-12-2012 02:47 PM
  2. karnka's Avatar
    Interesting. I have a faulty Surface and MS are sending out the replacement before I have shipped back the old one...
    11-12-2012 05:48 PM
  3. soldierblue348's Avatar
    I've been on the phone a total of 6.5 hours trying to straighten this out and have gotten nowhere.
    11-12-2012 08:11 PM
  4. soldierblue348's Avatar
    I think I might finally have it all set up. The Microsoft Store is going to send me a lable for the refund and Third Tier Surface support is going to call me regarding a replacement. Then I'll have both set up and I'll be able to choose.
    11-12-2012 08:39 PM
  5. soldierblue348's Avatar
    So this still isn't settled. Rather than just send me a label they sent me a full refund before even giving me a return label despite me specifically telling them that I wasn't even sure I wanted a refund yet. Then someone from corporate called and instructed me to not return it until further instructions and that he'd call back Monday or Tuesday at the latest. I called and left a voicemail but I still haven't heard a thing. What a mess.
    11-22-2012 06:11 AM
  6. Nataku4ca's Avatar
    who the heck were u talking to @@? i guess there is no store near u eh?
    11-22-2012 03:50 PM