11-19-2013 06:55 PM
32 12
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  1. onysi's Avatar
    Do not let magnify be part of startup. This happens, and it happened twice because I had to reboot for updates.

    I have magnify on startup on my desktop and it synced through cloud on the surface.

    1384039_595992347124094_967320159_n.jpg

    also a BS afterwards;
    1393866_595992443790751_735198548_n.jpg


    Second, surface turned itself off when I plugged in headphones listening to xbmusic
    10-23-2013 04:10 PM
  2. onysi's Avatar
    aaaand it happened again while on facebook. im going to reboot the machine and itll hopefully fix it.

    1374249_596007147122614_95204287_n.jpg
    10-23-2013 04:57 PM
  3. onysi's Avatar
    well my surface is on a loop now and wont load. stuck on this screen. gonna go exchange it.

    1235424_596008550455807_1762861929_n.jpg
    10-23-2013 05:33 PM
  4. segana's Avatar
    Pretty sure your initial issues are the nVidia drivers. I've had similar. I seem to remember the same issue with my 1st Gen Surface which was then resolved with a driver update.
    10-24-2013 06:40 AM
  5. EBynum's Avatar
    I had the same exact problem with my Surface 2. The screen froze up like that several times on the day I got it. I managed to install all the firmware updates that were available, but the screen still did that. Also had several other random issues. I figured I must have gotten a defective unit, so I called Surface support to exchange it. Already sent it back to them. Now just waiting to receive the replacement. Hopefully it will work properly. My experience with the Surface 2 I got was so disappointing. Definitely not impressed. I have a Surface RT and I haven't had any issues with it since day one.
    10-25-2013 02:28 AM
  6. tredmanz's Avatar
    I had the same exact problem with my Surface 2. The screen froze up like that several times on the day I got it. I managed to install all the firmware updates that were available, but the screen still did that. Also had several other random issues. I figured I must have gotten a defective unit, so I called Surface support to exchange it. Already sent it back to them. Now just waiting to receive the replacement. Hopefully it will work properly. My experience with the Surface 2 I got was so disappointing. Definitely not impressed. I have a Surface RT and I haven't had any issues with it since day one.
    My old surface rt went back 3 times, whereas my surface 2 has been perfect for 3 days now - soetimes its the luck of the draw
    10-25-2013 02:40 AM
  7. igoramadas's Avatar
    Having the same problems here, although my error description is different:

    https://skydrive.live.com/redir?resi...qzVNmy00FM&v=3
    10-27-2013 05:26 AM
  8. missionsparta's Avatar
    That is one of the issues I had on two of my first three Surface 2's ... the random color bars. I'm on my fourth and it has been flawless until last night when browsing this site; it did that exact same thing. I think the problem with my second unit s it did that during the initial install and destroyed the unit, as such.
    10-27-2013 09:08 AM
  9. igoramadas's Avatar
    So with so many people around having this issue I hope it's software related and can be fixed with a firmware upgrade.

    Not looking good, Microsoft.
    10-27-2013 10:00 AM
  10. missionsparta's Avatar
    Ok, I use my surface about 3-4 hours a day and this now occurs about once a day. Does anyone know if Microsoft is aware of this issue and if a fix is coming?
    10-29-2013 10:30 AM
  11. segana's Avatar
    Had the same issue from day one. Replaced unit and new Surface 2 so far (touch wood) hasn't had the same issue.
    10-30-2013 09:44 AM
  12. igoramadas's Avatar
    Microsoft has finally acknowledged this issue!!!

    surface 2 display crash - Microsoft Community
    10-31-2013 05:27 AM
  13. missionsparta's Avatar
    Ok...because mine still does this daily. So this is "normal" at this point and there should be a fix?
    10-31-2013 10:58 AM
  14. igoramadas's Avatar
    Ok...because mine still does this daily. So this is "normal" at this point and there should be a fix?
    Well, normal it isn't but I guess it's not hardware related and can be fixed with an update. But the funny thing is I'm 99.999% sure that this is actually caused by one of the current updates on Microsoft Update, most likely the Surface firmware from 22 October.

    It happened with 2 machines here, on the third I disabled Windows Update and this one is running fine. Will keep updates disabled till Microsoft finds out what the hell is wrong.
    10-31-2013 11:04 AM
  15. missionsparta's Avatar
    I wish they would tell me if I'm suppose to return this thing or wait it out.
    10-31-2013 12:46 PM
  16. missionsparta's Avatar
    So what is everyone doing with this issue? Returning units over and over till you get one without? Because this is the second unit with this (others had backlight issues and actual physical damage out of the box).
    11-04-2013 08:16 AM
  17. igoramadas's Avatar
    So what is everyone doing with this issue? Returning units over and over till you get one without? Because this is the second unit with this (others had backlight issues and actual physical damage out of the box).
    I am pretty sure it's software / windows updates related (likely the 22 October firmware update). I disabled Windows Update and will leave it disabled till MS identify what's wrong.
    11-04-2013 09:56 AM
  18. EBynum's Avatar
    I had the same exact problem with my Surface 2. The screen froze up like that several times on the day I got it. I managed to install all the firmware updates that were available, but the screen still did that. Also had several other random issues. I figured I must have gotten a defective unit, so I called Surface support to exchange it. Already sent it back to them. Now just waiting to receive the replacement. Hopefully it will work properly. My experience with the Surface 2 I got was so disappointing. Definitely not impressed. I have a Surface RT and I haven't had any issues with it since day one.
    I received my replacement Surface 2 on Monday, and so far so good--no wonky screen. Although it concerns me that a couple people on the Microsoft Community "Surface 2 Display Crash" thread reported that their Surface 2's worked fine for a couple of weeks, and then started having this screen issue again. Software issue? Fingers crossed that mine is good for the long haul. FYI, the lot number for my replacement Surface 2 is 1343X.

    My new Surface 2 also has the jiggly volume rocker that others have complained about on other threads, but it's something I can live with. It's not too horrible. The seams on either end of the top edge of this unit are flush, unlike the seams on the unit I returned, which were uneven. From my experience, the construction quality of the Surface 2 seems worse than that of the original Surface RT. Kind of disappointing to see all these issues.
    11-06-2013 09:07 PM
  19. missionsparta's Avatar
    Mine is physically built fine (the 4th one I'm on) but has the crash some of the other units had. Im going to wait it out for the first monthly firmware update and if that doesn't fix it, I'll return it. If between those two steps, its still unresolved, I'm going to ask for a refund and move on to the Nokia. I have been the loyalist of customers and I may call it quits if they don't sort this Surface mess out.
    11-07-2013 07:04 AM
  20. Wendy Haylett's Avatar
    I had totally decided on the Surface 2 to put on Santa's list ;) ... I am so awed by the videos I've seen. So, I went to Best Buy today to do a hands-on and it was awesome! I was able to play with everything, because they actually had Internet connection, etc. Then -BOOM- the weird pixelate screen thing happened. I held the power button down then restarted it and it came back fine ... and never repeated the issue during my playing with it. But now I'm afraid there is a huge problem that may not be software since Microsoft is suggesting returns/replacements. What do you think the odds are that any unit ordered in the next few weeks will be the same manufacturing lot - probably pretty high, right? Should I still get one?? What would you guys do?
    11-08-2013 03:16 PM
  21. Gorgan8's Avatar
    Hi guys,
    I just bought my Surface 2 for 5 days now. Was really happy when I first tested it, the screen is great, it was fast and definitely love the premium feel of this tablet. However after I installed updates from Microsoft, I got occasion pixilated horizontal line on my screen. Its just appeared for less than 1sec but it's kinda frustrating. So I decided to refresh my surface 2 and see what happen. The lines issue was gone for now, at least I still have yet to encounter any of the issue. Then, I noticed that the colour on my surface 2 is a little washed out, compared to what it was before I did a refresh, and as to compared to my gf's surface 2 (yap, managed to persuade her to buy this over nexus 10). So, I was wondering, is this driver related problem or is there anyway to bring my the vibrant colour back to my tablet?

    Also, when I first try the type 2 cover, my surface couldn't pick up any response from it, whereas my gf unit has no problem. Tried a few more times, taking it out, refreshing my unit again, still couldn't get it to work. Being a paranoid, I bring back to the retail shop and ask for an exchange and, wuala! The keyboard is working. So, does anyone here encounter any of the similar issues as I did??

    And the last bug I believe, is that I can't seems to type anything using the on screen keyboard to reply to this post using modern UI IE, currently typing this using the desktop version. Odd...

    Thank you in advance for any of your respond!
    11-09-2013 09:30 PM
  22. missionsparta's Avatar
    Well...another week....and still no fix for the NVidia crash. Wonderful. Way to drop the ball, Microsoft
    11-10-2013 10:50 AM
  23. diego15nets's Avatar
    I just ordered my Surface 2 today and I'm crossing my fingers I won't get this issue. Many customers are reporting the same problem even with the replacements, this is not good news. I ordered mine online and wouldn't want to go through the hassle of exchanging and waiting. MS get it together!
    11-10-2013 08:24 PM
  24. missionsparta's Avatar
    I just ordered my Surface 2 today and I'm crossing my fingers I won't get this issue. Many customers are reporting the same problem even with the replacements, this is not good news. I ordered mine online and wouldn't want to go through the hassle of exchanging and waiting. MS get it together!
    Let us know how it goes after you put some stress on the unit. Mine is usually ok unless I'm watching a HD video or have Metrotube open in a side bar while browsing on the main window, etc.
    11-11-2013 03:17 PM
  25. tankogradets's Avatar
    Hi everyone,

    Just wanted to chime in and share with you that I also purchased Surface 2, a couple of weeks ago, and I am also having an issue with pixelating. It happens, on average, once every couple of days, and only hard reboots help. I love the Surface, but these occurrences are embarrassing. What's the general consensus - exchange, or wait for software upgrade? It does feel like a video card driver crash...

    Thanks,
    11-11-2013 09:49 PM
32 12

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