11-06-2013 11:51 AM
51 123
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  1. missionsparta's Avatar
    Here is the twitter link where I posted the new pics. The bottom two are of the replacement unit. Look at this tish. I'm the biggest Microsoft backer, but this is ridiculous. I'm not going to keep driving 40-45 minutes one way to the Microsoft Store everyday. Was fine in the store. Then when completing the setup at home, the screen went haywire. When it rebooted, it gave me the option to reload the whole OS. It made me go get my boot key from some Microsoft address it gave me. Now the screen is just a garbled incoherent mess. If someone at Microsoft is listening; replacing this isn't going to fix the situation. I shouldn't have to spend this much time to get the product I spent $500 on. Between trying to fix it myself and all the driving, plus the time spent on the phone, this has become beyond ridiculous. Not that Microsoft cares, but everyone I know that is a stark Apple backer, has been laughing their ***'s off.


    https://mobile.twitter.com/missionsp...515776/photo/1
    10-24-2013 10:51 PM
  2. missionsparta's Avatar
    Oh...

    P.S. I left out that the spring eject for the SD card was broken on the first unit. It never did the pop-in/pop-out action. You just shoved it in and pulled it out and hoped it never fell out.
    10-24-2013 11:04 PM
  3. onysi's Avatar
    Here is the twitter link where I posted the new pics. The bottom two are of the replacement unit. Look at this tish. I'm the biggest Microsoft backer, but this is ridiculous. I'm not going to keep driving 40-45 minutes one way to the Microsoft Store everyday. Was fine in the store. Then when completing the setup at home, the screen went haywire. When it rebooted, it gave me the option to reload the whole OS. It made me go get my boot key from some Microsoft address it gave me. Now the screen is just a garbled incoherent mess. If someone at Microsoft is listening; replacing this isn't going to fix the situation. I shouldn't have to spend this much time to get the product I spent $500 on. Between trying to fix it myself and all the driving, plus the time spent on the phone, this has become beyond ridiculous. Not that Microsoft cares, but everyone I know that is a stark Apple backer, has been laughing their ***'s off.


    https://mobile.twitter.com/missionsp...515776/photo/1
    I feel your pain. my surface broke first day. had to drive to my store 30 min away but with traffic it was 45 min just to have it exchanged. so I stayed there for 30 min updating it fully in front of them. just in case it ****s on me again. it worked after that
    10-25-2013 12:25 AM
  4. onysi's Avatar
    Oh...

    P.S. I left out that the spring eject for the SD card was broken on the first unit. It never did the pop-in/pop-out action. You just shoved it in and pulled it out and hoped it never fell out.
    . oh my god. thanks for telling me. just tested mine.... it pops in but I can still pull it out.
    10-25-2013 12:28 AM
  5. David Disney's Avatar
    Hi guys I am new to this forum, but anyway this is my third surface 2 I have exchanged they have all had light bleeding problems and the second surfaces volume would not change with the volume rocker, now I'm on my third one and its doing the same thing and the volume rocker rattles. I have been wasting so much gas going from my house to the Microsoft store, i love the surface 2 itself, but I can't stand having all these problems. I never had any problems with both my android tablet and my iPad. I'm so sad I want to enjoy the surface 2, but with all these problems I can't :(
    10-25-2013 03:11 AM
  6. stephen_az's Avatar
    For those chiming in with that backlight problem is horrible, take most cheap digital camera which includes every camera in virtually every phone, and point it at your tablet while it is on the start up screen. You will usually find it looks just as bad. Such devices cannot spot meter so it tries to average light exposure or emphasizes the dark which results in all light being over exposed. That includes the obvious logo exposure in the images. In this case, you can open that image in Photoshop and reduce the exposure by five full stops and while the side light is gone, the logo is still on the screen with clear evidence of over exposure/over saturation. It is not that they are faked by anyone, just that you are seeing images that tell you absolutely nothing given the limitations of the camera used.

    By my estimation, if you reduce the exposure it will look like just about any other screen. From my perspective, I would ask the same question in this case as I have of others. Can you see the problem when you are actually using the device? If not then why are you complaining about what the display looks like on startup. All back and side lit displays do the same thing to some degree since it is simply a reality of the laws of physics. As to getting a second and finding it defective, if you choose to be an early adopter of ANY device, that is a risk you take. As a point of reference that applies to Apple's supposedly flawless devices as well. Take a look at any Best Buy's open box page and you will find the most available open box tablet is almost always the iPad. Sorry to be so blunt but as far as "I give up" goes, if you don't want to deal with early adopter problems then don't be an early adopter. So far there seems to be no greater frequency of defects in the Surface products than any others.
    Last edited by stephen_az; 10-25-2013 at 08:58 AM.
    10-25-2013 08:45 AM
  7. jaimeastin's Avatar
    Yeah, we have to stop being such perfectionist... I swapped two ipads with this issues a dew years ago. It would not go away and it never affected performance... Even movies with black bars.

    Usually this is noticed on startup and such, but even still we focus on the problems or slight fit/finishes that we miss a good thing.

    My solution is if it does not truly affect performance and/ir resale, I force myself to let it go. It us hard, but I waste more time building a for absolutely nothing...
    10-25-2013 08:53 AM
  8. luv2skipow's Avatar
    I take a diferent line.
    For this price I expect near perfect.
    Three returns on my RT finally got the one I think I deserved for the price including no backlight bleed at all.

    If you allow them to ship you crap they will.
    I am reading about WAY too many problems with the Surface 2 right now and rethinking my purchase.

    The rattling volume rocker on my first is total bush league.
    10-25-2013 09:11 AM
  9. missionsparta's Avatar
    In the store right now. They brought out the third unit for me and opened in store. The whole top bezzel that holds the camera is beat to hell like someone had dropped it. They are laughing, I'm laughing, and we re all looking bewildered.
    10-25-2013 09:13 AM
  10. luv2skipow's Avatar
    Ho-Lee-Cow.
    WTF
    10-25-2013 09:17 AM
  11. missionsparta's Avatar
    Fourth one...the white box inside the black one is smashed to **** in the corner. Most likely shipping. Unit looks ok so far. I feel sorry for these poor people at the store. They are looking completely embarrassed.
    10-25-2013 09:17 AM
  12. missionsparta's Avatar
    I'm complaining because:
    A) It's $500.
    B) I've had ungodly amount of devices that don't do this, including last years Surface, and unfortunately my wife's past iPads.
    C) When I play a movie that uses letterbox bars, has dark scenes, and or is just a dark film the light is all your eyes see. Then if the light starts the slow pulsing (dimming, brightening, dimming, etc) that is all you see. It keeps drawing your eyes back. 50% of my usage with the last Surface was movie and TV watching on the go.

    I find the fact that this horrible experience I am having is being justified away by someone, when even the guys at the store are telling me this is ridiculous.
    10-25-2013 09:31 AM
  13. cygnus11's Avatar
    I'm complaining because:
    A) It's $500.
    B) I've had ungodly amount of devices that don't do this, including last years Surface, and unfortunately my wife's past iPads.
    C) When I play a movie that uses letterbox bars, has dark scenes, and or is just a dark film the light is all your eyes see. Then if the light starts the slow pulsing (dimming, brightening, dimming, etc) that is all you see. It keeps drawing your eyes back. 50% of my usage with the last Surface was movie and TV watching on the go.

    I find the fact that this horrible experience I am having is being justified away by someone, when even the guys at the store are telling me this is ridiculous.
    You have every right to complain. Nobody should have to go through as much hassle as you are when buying an expensive device. But I really do believe that you have just been unlucky enough to be getting your Surface 2(s) from a bad batch. Manufacturing defects will happen - they happen with every mass-produced device. The best you can hope for is a little luck when receiving yours, and some good customer care when you are unfortunate enough to have to deal with multiple replacements.

    In the end, if everything sorts itself out and you get the quality device that you want, and the company does their best to make you feel ok about what you have to deal with, then you should try to stay positive about the product.

    I hope it all works out.
    10-25-2013 09:45 AM
  14. missionsparta's Avatar
    I wish to God I had taken a picture of the one that was beat to hell, but I would have felt like I was turning the situation into a circus and they were giving me 100% respect. The most positive thing about the situation so far is the great employees at the Troy, MI store.

    If anyone from Microsoft is reading this, find out who those employees are and at the least, buy them a lunch. If I had gotten the service I would have gotten at a Best Buy or lesser store, I would have just returned the thing and called it quits.
    10-25-2013 10:07 AM
  15. onysi's Avatar
    In the store right now. They brought out the third unit for me and opened in store. The whole top bezzel that holds the camera is beat to hell like someone had dropped it. They are laughing, I'm laughing, and we re all looking bewildered.

    where are yOU? what store is this?
    10-25-2013 03:05 PM
  16. missionsparta's Avatar
    where are yOU? what store is this?
    The one in Somerset Mall in Troy, Michigan. The employees were great about it. The one unit that was banged up, I didn't original notice. The employee, actually caught it first and said, "ohhh, you don't want this one". Many stores would have let me walk out with that.
    10-25-2013 03:55 PM
  17. Moiz Mian's Avatar
    I take a diferent line.
    For this price I expect near perfect.
    Three returns on my RT finally got the one I think I deserved for the price including no backlight bleed at all.

    If you allow them to ship you crap they will.
    I am reading about WAY too many problems with the Surface 2 right now and rethinking my purchase.

    The rattling volume rocker on my first is total bush league.
    Could you take a picture of your device that doesn't have the issue? I think I have it too, but it's mild and I just want to see if I'm being too sensitive, or if I should take it back. I have a Pro 1 btw, I just thought the light bleed was normal this whole time
    10-25-2013 05:06 PM
  18. missionsparta's Avatar
    Mine was BAD. I'm out for the night. I'll get you a pic tomorrow.
    10-25-2013 05:26 PM
  19. luv2skipow's Avatar
    Could you take a picture of your device that doesn't have the issue? I think I have it too, but it's mild and I just want to see if I'm being too sensitive, or if I should take it back. I have a Pro 1 btw, I just thought the light bleed was normal this whole time
    That was my original RT which I have already sold.
    Best strategy for that time I think was to wait a few months while they get the kinks out.
    The backlight bleed was only noticeable in black background apps like Tunein and movies.
    Volume rocker will drive me nuts daily.
    10-25-2013 07:09 PM
  20. Polychrome's Avatar
    For those chiming in with that backlight problem is horrible, take most cheap digital camera which includes every camera in virtually every phone, and point it at your tablet while it is on the start up screen. You will usually find it looks just as bad. Such devices cannot spot meter so it tries to average light exposure or emphasizes the dark which results in all light being over exposed. That includes the obvious logo exposure in the images. In this case, you can open that image in Photoshop and reduce the exposure by five full stops and while the side light is gone, the logo is still on the screen with clear evidence of over exposure/over saturation. It is not that they are faked by anyone, just that you are seeing images that tell you absolutely nothing given the limitations of the camera used.

    By my estimation, if you reduce the exposure it will look like just about any other screen. From my perspective, I would ask the same question in this case as I have of others. Can you see the problem when you are actually using the device? If not then why are you complaining about what the display looks like on startup. All back and side lit displays do the same thing to some degree since it is simply a reality of the laws of physics. As to getting a second and finding it defective, if you choose to be an early adopter of ANY device, that is a risk you take. As a point of reference that applies to Apple's supposedly flawless devices as well. Take a look at any Best Buy's open box page and you will find the most available open box tablet is almost always the iPad. Sorry to be so blunt but as far as "I give up" goes, if you don't want to deal with early adopter problems then don't be an early adopter. So far there seems to be no greater frequency of defects in the Surface products than any others.
    I have the first surface pro. Yes, it has "light bleed". So do most LCD monitors that I've seen. It's a quirk of the technology and how it is built to produce the intended effect. Monitors manufactured to not have light bleed run in the thousands and are usually used by professional graphic artists and are color calibrated. You are *NOT* getting that in a 1k laptop.

    As for the "money I paid", I dunno about the rest of you, but I paid for a freakishly light laptop with good specs and WACOM support, not to stare at empty black screens and keep up with the iPad-using Joneses. Seriously, I never notice it after the bootup, even when there's a good deal of black on the screen. I think the reason this "defect" shows up so often is because most just don't consider it a "defect". I've worked PC repair jobs and I didn't even know people returned devices for that until I saw people here discussing it.
    10-26-2013 12:04 AM
  21. Jazmac's Avatar
    I'm just trying to help. I meant for others to post the pictures of their problem.
    My ipad mini bites when it comes to using it on forums. It caused a double post and I was clearing it out. Not directed at you. As soon as I can get rid of this crap mini I will.
    10-26-2013 01:06 AM
  22. Doctor Pork's Avatar
    I can agree that this looks a bit worse than what is normal, but it is really not a good idea to look at the boot screen and check for light bleeding. Particularily not on an overexposed photo in darkness. My Asus vivo tab looks absolutely atrocious in a darker room, if I look at it then, but as the tablet is up and running, all looks fine. The problem is that the brightness adjustment does not work during boot up, and hence the display is pushed to maximum brightness which in this case borders on 600 nits. If you got bad backlight bleeding, step one should always be to see if the brightness is not too high.

    In actual usage, on my tablet there is a slight remaining backlight bleed in one corner which is only slightly visible in movies with letter boxing, and thus I do not care about it as you have to look for it.
    10-26-2013 02:22 AM
  23. missionsparta's Avatar
    I just took a pic of that screen. Again, my decision that it was to bad to keep, was based on the fact that it was affecting my movie and TV watching on the device (which as I stated is about 50% of my tablet use). If I still had that device, I would take a picture during a movie. But as far as the backlight issue, I walked around the store while I was waiting, and pulled out the charm menu on about 5 model units. Not one had an ounce of backlight bleeding. If those all had it, id say that was normal and how it is intended. The fact that all five had NO bleeding, made me feel.better about my decision, and helped verify to me that there should be none with these units. Your also missing the point about what this thread has turned into. Forget the backlight issue, it is now a poor build quality issue. Numerous other devices exchanged for me and we had one that was non-bootable and another that looked like it had been dropped in the plant and boxed up anyway.
    10-26-2013 02:56 PM
  24. inteller's Avatar
    Give me a break, all IPS panels bleed. Amazon even puts a note on any device with one and essentially says f off in regards to returning it for that reason. if you look hard enough they all bleed. even on your surface that you claim it doesn't bleed.... it bleeds.
    10-26-2013 07:27 PM
  25. missionsparta's Avatar
    Give me a break, all IPS panels bleed. Amazon even puts a note on any device with one and essentially says f off in regards to returning it for that reason. if you look hard enough they all bleed. even on your surface that you claim it doesn't bleed.... it bleeds.
    I'll give you a break, tiny tim. The store even agreed my first one was ridiculous and the one guy commented that it looked like to LCD flashlights shining from under the bezel. So go lecture someone else that is willing to humor you, and listen to your holier than thou crap.
    10-27-2013 11:49 PM
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