11-06-2013 11:51 AM
51 123
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  1. Jazmac's Avatar
    Words like "horrible" in describing a tech problem always make me smile. Horrible is a botched surgery, being mangled in a car wreck, cell speeds on Sprint. Bleeding is just bad seal and is fixable/replaceable. Anyway, hit up a Microsoft store. They will resolve it for you.
    10-24-2013 08:01 AM
  2. missionsparta's Avatar
    My Surface 2 runs great and I love it, but the backlight bleeding coming from the left and right side of the screen is bad (and horrible were the USB port and power port are). Anyone else have this issue?
    10-24-2013 08:20 AM
  3. unstoppablekem's Avatar
    Hmm.
    Last edited by unstoppablekem; 10-24-2013 at 10:06 AM.
    10-24-2013 08:47 AM
  4. unstoppablekem's Avatar
    Can you post a picture?
    10-24-2013 08:48 AM
  5. Jazmac's Avatar
    ...
    10-24-2013 09:01 AM
  6. luv2skipow's Avatar
    I had this on my first RT and returned it and got another that was just as bad.
    Third time was the charm.
    For this price I will keep returning them until I get one I think is up to the quality I paid for.
    My new Surface 2 is going back for a rattling volume rocker. Watch me get a backlight bleeder in return.
    I am almost done with Surface if this keeps happening,
    10-24-2013 09:25 AM
  7. unstoppablekem's Avatar
    ...
    I'm just trying to help. I meant for others to post the pictures of their problem.
    10-24-2013 09:46 AM
  8. missionsparta's Avatar
    Im trying to post a picture taken with my 920, but where the hell did the download option on the Skydrive app go?????
    10-24-2013 10:06 AM
  9. unstoppablekem's Avatar
    Sorry for miswording.
    10-24-2013 10:06 AM
  10. missionsparta's Avatar
    10-24-2013 10:33 AM
  11. missionsparta's Avatar
    Click image for larger version. 

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ID:	47755Click image for larger version. 

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    It is hard to get a good picture of a digital screen. But you can see the corners are brighter, and where the USB and power ports are there is an eve brighter light.
    10-24-2013 10:34 AM
  12. luv2skipow's Avatar
    That is freaking hideous and wayyyy worse than what I ever had.
    Send it back!
    myservice.surface.com
    Kicker for me was going into Best Buy and seeing a perfect one on display. I knew it was possible to get one eventually.
    10-24-2013 10:59 AM
  13. berty6294's Avatar
    Definitely send that ish back! Mine right now is flawless and yours should be too!
    10-24-2013 11:02 AM
  14. missionsparta's Avatar
    to be honest the picture makes the corners look worse than it is, but at the same time, the two spots where the ports are actual are worse in person when watching a dark movie. Sometimes those two lights pulse, and even if those lights are coming in dim at the time, the pulsing draws your eyes to it every time. All is well though, I contacted Microsoft, and they have a new one reserved for me at a Microsoft store 40 minutes away. Im just hoping they will open the new one in the store and start it up so I can see it before leaving. No on else has anything else similar to this?
    10-24-2013 11:05 AM
  15. berty6294's Avatar
    Mine's completely even as was my original RT.
    10-24-2013 11:08 AM
  16. Aenil's Avatar
    mine is perfect ._. (in my past iPad 2 indeed there was a lot of backlight bleeding)
    10-24-2013 11:08 AM
  17. cygnus11's Avatar
    My two Surface 2's both have almost perfect screens, as did my original Surface RT. Whenever I buy new devices, I always fear getting units with screens that have imperfections that I just can't live with. Buying new devices for me is always a very stressful experience. I really need therapy.
    podsnap likes this.
    10-24-2013 11:14 AM
  18. missionsparta's Avatar
    So you all agree that this should be returned? I always have a guilty feeling when I return things like this, thinking that the people at the store are thinking I'm some anal retentive *******.
    10-24-2013 11:30 AM
  19. berty6294's Avatar
    So you all agree that this should be returned? I always have a guilty feeling when I return things like this, thinking that the people at the store are thinking I'm some anal retentive *******.
    You think that's hard, try returning it to the store you work for! Especially when you are in the department that is suppose to prevent unnecessary returns!

    But yeah, I agree it should be returned.
    10-24-2013 11:33 AM
  20. unstoppablekem's Avatar
    I'm not sure if mine has issues. It has a white light (like a small line) at the bottom of the screen, above the start button.
    10-24-2013 11:47 AM
  21. missionsparta's Avatar
    I'm not sure if mine has issues. It has a white light (like a small line) at the bottom of the screen, above the start button.
    Mine has white lines glowing from the left and right edges, then faint glowing spots originating from the four corners, and then two bright spots originating from the the two ports. The longer you run the unit, the more obvious it becomes. Maybe due to the unit heating up?
    10-24-2013 12:32 PM
  22. podsnap's Avatar
    I can't understand the level of inconsistency in the build quality of these things. The RT was also inconsistent in build quality (I had to send three back).

    I find it depressing that MS haven't sorted these things out now and they really should have better quality control.
    10-24-2013 12:43 PM
  23. missionsparta's Avatar
    Returned the defective screen model and the new one wont even start. It keeps crashing on the initial setup. I give up.
    10-24-2013 08:05 PM
  24. luv2skipow's Avatar
    Returned the defective screen model and the new one wont even start. It keeps crashing on the initial setup. I give up.
    Post on Twitter. I did. MS and people need to know.
    I am sick of it too.
    missionsparta likes this.
    10-24-2013 10:17 PM
  25. onysi's Avatar
    My s2 is suffering from backlighting problem, but it isn't bleeding. It automatically dims even though I have it set on manual. I try to adjust it but the dimmer doesn't work if I scroll it up or down. It comes back on afterwards.
    10-24-2013 10:25 PM
51 123

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