11-26-2013 07:08 PM
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  1. hagjohn's Avatar
    I just got my Surface 2 last night and had 3 twitching rectangles crashes (one while trying to update). I used the update feature to update the software and was able to use the unit for about an hour and 1/2 before I went to bed, without an issue. I used it this morning to watch NBC News while I was getting ready for work (about an hour), with no issues. I'll test it out more tonight.
    rav16 likes this.
    11-20-2013 11:48 AM
  2. missionsparta's Avatar
    I just got my Surface 2 last night and had 3 twitching rectangles crashes (one while trying to update). I used the update feature to update the software and was able to use the unit for about an hour and 1/2 before I went to bed, without an issue. I used it this morning to watch NBC News while I was getting ready for work (about an hour), with no issues. I'll test it out more tonight.
    Before the update, it was crashing approx every 10 min. With the new update its close to 30-60 min, making it less painful. But trust me, the update hasn't made it go away.
    11-20-2013 12:39 PM
  3. malberti1993's Avatar
    Try refreshing your device, mine almost never crashes.
    11-20-2013 06:44 PM
  4. kristalsoldier's Avatar
    Neither does mine. The advice to refresh is a good one.
    11-21-2013 01:48 AM
  5. hagjohn's Avatar
    Before the update, it was crashing approx every 10 min. With the new update its close to 30-60 min, making it less painful. But trust me, the update hasn't made it go away.
    Yeah, it crashed once last night.
    11-21-2013 04:50 AM
  6. missionsparta's Avatar
    Neither does mine. The advice to refresh is a good one.
    I've refreshed over 10 times and did a clean wipe twice.
    11-21-2013 11:08 AM
  7. Saint Michael's Avatar
    Mine, doesn't. You should get it replaced :)
    11-22-2013 11:37 AM
  8. missionsparta's Avatar
    Mine, doesn't. You should get it replaced :)
    I have.... Four times. To be honest...this isn't even about the damn device anymore. I flat out can't stand when companies steal peoples' money and is complete dishonest with the situation.....and essentially that is what is going on here.
    11-22-2013 12:55 PM
  9. malberti1993's Avatar
    There has to be something you are doing wrong.
    jaimeastin likes this.
    11-22-2013 03:41 PM
  10. missionsparta's Avatar
    There has to be something you are doing wrong.
    Then go to the listed Microsoft forum....there is a ton of us doing something wrong.
    six6xis likes this.
    11-22-2013 06:10 PM
  11. kristalsoldier's Avatar
    Then go to the listed Microsoft forum....there is a ton of us doing something wrong.
    That's very odd. I can't say that I am having the same problem as you are. You have refreshed the device and have also exchanged it a number of times and each time you have the problem. At this point there is very little left to say. But I do find it strange that some folk (and that includes me) are not facing the problem. Very odd indeed!!!!
    11-22-2013 07:10 PM
  12. Nickkk101's Avatar
    Ok guys and girls, as of tonight I am an S2 owner... it's been tense lol. Love the device, but I have also encountered the audio issues after installing the November 12th FW update on my box-fresh Surface2... then came the audio issue AND the lack of flash video. I'm still getting my head around the device (I'm new to this type of form factor) A refresh in the recovery option fixed it for me but I now have the pending update again. Am I safe to reinstall this second time? And if so, should I just uncheck the 'driver update' from the whole package and perform the whole update again? Any tips appreciated!!
    11-26-2013 04:54 PM
  13. hagjohn's Avatar
    I kept having the twitching rectangles (every so often), so I refreshed twice. The last time, I added the updates pretty much one by one (yes, it took a long time). KB2887595 crashed, during the update, 4 times before I was able to get it updated. I've been using it heavily since Sunday morning and it's only "twitched" twice since (during shutdown).
    11-26-2013 07:08 PM
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