1. Racing Snake's Avatar
    I've had a search and found a couple of threads related to this on the pro... but has anyone seen this on the RT?
    I've had it since April last year, and over the last month or so I've noticed a yellow tinge appearing on the right hand side of the screen.
    I have tried to take a photo, but not sure it shows up so well, it is fairly faint but on an all white screen it's quite annoying - in the close up photo I have reduced the midtones to remove the glare from the screen and you can see the mark on the right hand side.

    Anyone seen this before?
    Attached Thumbnails wp_20140120_11_48_20_pro.jpg   wp_20140120_11_48_20_pro_edit.jpg  
    01-20-2014 05:55 AM
  2. AndyCalling's Avatar
    I can't see your pics easily in this app, but the RT can't suffer from screen burn as it is an LCD display and not an Amoled display. You must have a different problem.
    01-20-2014 06:02 AM
  3. Racing Snake's Avatar
    ok then... "glue burn" lol
    01-20-2014 06:12 AM
  4. Racing Snake's Avatar
    ok, pc world were useless - told me to call their tech support line.
    So I called their tech support line, who then told me I'd need to contact MS myself - pretty sure my consumer rights mean that PC World should sort this for me?!!

    Nevertheless, I got in contact with "surface support", who told me they'd send me a pre-paid UPS label, and they'd just post me out a new one! - great service, although I should probably save the praise until the new one turns up - sadly it won't be a surface 2, but I did ask :D
    HeyCori likes this.
    01-20-2014 09:32 AM
  5. Racing Snake's Avatar
    Credit where credit is due... MS support was absolutely superb!.
    I posted to them on Tuesday, it arrived with them Wednesday, they posted a replacement to me Thursday and it has just reached me now!
    Fantastic service!
    01-24-2014 08:00 AM

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