1. my11643's Avatar
    I bought a Surface Pro from Microsoft's online store during one of the recent sales. It came in yesterday, and overall it seems like a great device. Problem is, my unit has pretty awful color uniformity. The right side of the screen is very noticeably yellowish, while the left side is much more white. Shades of grey that should be the same look distinctly different depending on whether it's closer to the right bottom corner or left top corner and it's driving me crazy.

    If I do an exchange, they won't give me a new surface; instead I'll get a "certified exchange surface" which is essentially a new surface someone returned that the service center has theoretically fixed up. Does anyone have any experience with these type of exchanges? The last thing I want is to end up getting a unit that someone returned cause of horrendous backlight bleeding or something... I'd be better off just returning this unit and buying another one in the future. Just to make it clear, I don't need the perfect tablet with absolutely no backlight bleed, but I need something that isn't going to make me cringe under normal use.

    Thanks for any input / help.
    02-11-2014 11:37 PM
  2. Funky Cricket's Avatar
    Everywhere pretty much sends refurbs when you warranty exchange. 95% of the time there are no issues, but you may get one that "tests" good, but wasn't look over well enough with bad pixels or head phone jack is bad. That color issues sounds pretty bad though, mine is beautiful.
    02-12-2014 04:49 PM
  3. xandros9's Avatar
    I'd spring for it since you are more likely to get a solid unit than something worse.
    02-12-2014 07:36 PM
  4. my11643's Avatar
    Thanks for the advice. I actually called the local Microsoft store and they're willing to exchange me a new unit. Fingers crossed...
    02-13-2014 02:22 AM

Similar Threads

  1. Delete thread please
    By Jon4248 in forum Microsoft Surface Laptop
    Replies: 16
    Last Post: 07-31-2014, 02:58 PM
  2. Considering a Surface Pro to replace my Macbook Air
    By Mark Valentine in forum Microsoft Surface Laptop
    Replies: 6
    Last Post: 02-11-2014, 06:19 PM
  3. Get ready for takeoff Microsoft Surface receives FAA Authorization
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 1
    Last Post: 02-11-2014, 05:16 PM
  4. Patch Tuesday: Surface firmware update fixes Surface Cover bug and more
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 1
    Last Post: 02-11-2014, 04:44 PM
  5. Windows Phone Photography Questions
    By Matthew McGeary in forum The Photography Lounge
    Replies: 2
    Last Post: 02-11-2014, 01:08 PM