Surface Duo is on salefor over 50% off!

12-29-2015 09:39 PM
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  1. angusdegraosta's Avatar
    My Surface 2's audio is good overall except with Amazon Video, which has pops and crackles about a minute after beginning playback. It's persistent on both the full-screen and desktop versions of IE. I don't know what the problem is, but it would be good if Microsoft could fix it. Netflix, YouTube and even Spotify work fine on Surface 2, so why not Amazon video? I keep reading HERE for new developments - someone recently said a Flash update helped, but I haven't noticed any difference. Anyone else notice sound glitches with Amazon video?
    03-02-2014 01:05 AM
  2. kristalsoldier's Avatar
    It appears that I can't watch Amazon Prime on my Surface 2, unless I am missing something. Any ideas?
    03-02-2014 08:04 AM
  3. angusdegraosta's Avatar
    Through the IE browser on the Amazon site... there's no app for it. Check to see if it the audio pops and crackles after a minute of play.
    03-02-2014 07:10 PM
  4. kristalsoldier's Avatar
    Through the IE browser on the Amazon site... there's no app for it. Check to see if it the audio pops and crackles after a minute of play.
    I tried it using the browser (on the desktop), but it does not seem to work. I have no idea why.
    03-03-2014 01:43 AM
  5. HeyCori's Avatar
    Do you have the latest drivers? My Surface did the same thing but it's been fine since the last driver/software update.
    03-03-2014 11:51 AM
  6. kristalsoldier's Avatar
    Do you have the latest drivers? My Surface did the same thing but it's been fine since the last driver/software update.
    I have no idea. Which latest drivers? When I do a 'check update', it shows that there are no updates outstanding.
    03-03-2014 01:04 PM
  7. angusdegraosta's Avatar
    Everything is updated... is anyone not having this problem? I'll call support this week. If I find out anything I'll post it.
    03-04-2014 12:54 AM
  8. Rick Crew's Avatar
    I can't watch Amazon on my Surface 2, I thought Amazon used Silverlight for video playback in a web browser hence why it won't work on a Surface 2.
    03-04-2014 02:10 AM
  9. HeyCori's Avatar
    I have no idea. Which latest drivers? When I do a 'check update', it shows that there are no updates outstanding.
    Control Panel > Device Manager > Right Click/Properties > Driver

    From there you can check which driver versions you have for all your hardware.

    If your drivers aren't updating then please check the forum sticky, Tegra drivers not updating / BSOD on refresh. More information is in there about driver versions and how to update them.
    03-04-2014 06:21 AM
  10. HeyCori's Avatar
    I can't watch Amazon on my Surface 2, I thought Amazon used Silverlight for video playback in a web browser hence why it won't work on a Surface 2.
    Amazon Instant Video works with Flash. I have no problems with playback or audio.
    03-04-2014 06:26 AM
  11. kristalsoldier's Avatar
    Amazon Instant Video works with Flash. I have no problems with playback or audio.
    Well, apparently, Surface 2 users in the UK seem to be having a problem with this on the Amazon Prime UK site. A number of people have reported this in the UK. Don't exactly know why this is the case.
    03-04-2014 06:50 AM
  12. HeyCori's Avatar
    I'm surprised the latest round of driver/firmware updates didn't fix the problem. I used to have the exact same problem with crackling audio on Amazon and now it's gone. You should definitely check the sticky or call MS and make sure everything is alright.
    Last edited by HeyCori; 03-04-2014 at 02:39 PM.
    angusdegraosta likes this.
    03-04-2014 07:24 AM
  13. inteller's Avatar
    Amazon needs to get off the pot and release their Instant Video app.
    HeyCori, EBynum and Blacklac like this.
    03-04-2014 11:44 AM
  14. angusdegraosta's Avatar
    Thanks I'll check later tonight.
    03-04-2014 02:05 PM
  15. kristalsoldier's Avatar
    Amazon needs to get off the pot and release their Instant Video app.
    Yeah...all that this has done is that it has convinced it to sign up for Netflix.
    03-04-2014 02:07 PM
  16. HeyCori's Avatar
    Yeah...all that this has done is that it has convinced it to sign up for Netflix.
    I have Netflix and Amazon Prime. While Netflix streaming has plenty of crap, Netflix adds way more titles a month than Amazon does. Last I checked, Amazon didn't have an official Instant Video app for Android either (granted, I haven't checked in a while)
    03-04-2014 03:18 PM
  17. SRTtoZ's Avatar
    I made this account just to reply to this thread.

    I bought a Surface 2 a couple weeks ago because I fell in love with my sisters original Surface RT. Anyway, I was okay with the lack of apps because things like Netflix/HBO Go/Amazon Prime etc could all be played in IE since it supports flash.

    Anyway, flash forward to this week, I went to use HBO GO and whenever it buffers to HD it starts lagging and crackling from the speakers. This seems to be related to the Amazon Prime issue and also the sound/speaker issue in that giant 30+ page thread here:

    Surface 2 Speaker/Sound Problems - Microsoft Community

    So I'm wondering, I have 2 days left before my return policy runs out with Best Buy, so do we have any evidence that this is a SOFTWARE related issue and not hardware? I'm thinking of returning it for another just to see for myself if its hardware related. Is anyone else having this issue with HBO GO? Its so damn frustrating, the device is near perfect except for this HUGE issue.

    Edit: before anyone asks, yes all my drivers are updated to the most recent versions.
    03-04-2014 03:42 PM
  18. HeyCori's Avatar
    I vote return it and see what happens.
    03-04-2014 03:56 PM
  19. kristalsoldier's Avatar
    I have Netflix and Amazon Prime. While Netflix streaming has plenty of crap, Netflix adds way more titles a month than Amazon does. Last I checked, Amazon didn't have an official Instant Video app for Android either (granted, I haven't checked in a while)
    What do you mean when you say "Netflix streaming has plenty of crap"? It would be good to know before I sign up. I've pretty much given up on Amazon. And, I checked last evening, at least in the UK version of the Google Play Store there appears to be no Instant Video App.
    03-04-2014 04:25 PM
  20. SRTtoZ's Avatar
    I vote return it and see what happens.
    I'll probably end up doing that. I just feel like I'm wasting my time since people in the other thread have returned up to 4, yes FOUR surface 2's and all had the same issues. I just don't want to send back one that its flawless minus the sound issues to get one that has maybe a dead pixel. Anyway ill keep everyone updated.

    To be clear about my HBO GO issue, I can visually see the slight stutter, almost like it can't keep up when it buffers into FULL HD (when its still SD, like when you just start watching it doesnt stutter or anything). I'm almost certain this is a "Flash issue" and wish there were other browsers we could use.
    03-04-2014 04:32 PM
  21. SRTtoZ's Avatar
    What do you mean when you say "Netflix streaming has plenty of crap"? It would be good to know before I sign up. I've pretty much given up on Amazon. And, I checked last evening, at least in the UK version of the Google Play Store there appears to be no Instant Video App.
    I think he means what he says. Netflix adds way more frequently but don't be surprised if you see stuff that you never heard of and will never watch. Still, my vote goes to Netflix any day of the week, its just a more established service and there are tons of things to watch.
    03-04-2014 04:34 PM
  22. kristalsoldier's Avatar
    I think he means what he says. Netflix adds way more frequently but don't be surprised if you see stuff that you never heard of and will never watch. Still, my vote goes to Netflix any day of the week, its just a more established service and there are tons of things to watch.
    I see. Thanks. Good to know.
    03-04-2014 04:42 PM
  23. angusdegraosta's Avatar
    I got Prime as a gift and mainly watch it through Roku, though it'd be good to get the glitch fixed here. Yes, I have Netflix and the app works great on Surface 2 - has plenty of shows, documentaries, indie flicks etc.
    03-04-2014 05:19 PM
  24. HeyCori's Avatar
    I think he means what he says. Netflix adds way more frequently but don't be surprised if you see stuff that you never heard of and will never watch. Still, my vote goes to Netflix any day of the week, its just a more established service and there are tons of things to watch.
    Pretty much. Granted, there's still a lot of good stuff on Netflix streaming.
    03-04-2014 05:43 PM
  25. SRTtoZ's Avatar
    I went ahead and exchanged it so I'll let you know if I still have the stutter/crackle.
    HeyCori likes this.
    03-04-2014 07:15 PM
34 12

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