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  1. sd173's Avatar
    Twice in a little over half a day, my Surface Pro crashed with the error description "BAD_POOL_HEADER" and an error code I couldn't remember. What does BAD_POOL_HEADER mean and how do I fix it so my Surface Pro doesn't crash anymore because of it?
    05-17-2014 06:08 PM
  2. dcuk7's Avatar
    It's likely to be either faulty memory or a badly coded driver. Have you added any new hardware or updated any drivers recently? If so try removing said hardware or reverting the driver back to the previous version.

    If you haven't then you might have a hardware issue. Best way of testing for that is to reset the surface to factory settings and seeing if the error occurs again.
    05-17-2014 06:42 PM
  3. sd173's Avatar
    I updated my Surface Pro yesterday before the first BSOD happened. It was one of the Windows updates that starts with KB. I have too many programs to reinstall to do a factory reset. Do to know what triggers the bad pool header so I can avoid doing that and hope it will be fixed in the next update?
    05-17-2014 07:00 PM
  4. sd173's Avatar
    Is there anything I should avoid doing on my Surface Pro to prevent another BAD_POOL_HEADER BSOD from occurring?
    05-18-2014 02:09 PM
  5. Funky Cricket's Avatar
    it's related to how it handle memory and swap file. this can be caused by bad 3rd party drive, bad update application or a software trying to do something to memory it shouldn't. Start with removing the windows updates you applied recently. Other than that, it's probably some funky third party driver or software. "normally" the standard updates don't cause memory kernel issues, unless you have a cpu or memory hardware issue. There is not a quick way to search this out. Google it and you will get a million suggestions for how to troubleshoot.
    sd173 likes this.
    05-21-2014 07:51 AM
  6. SoniaBower892wt's Avatar
    1. Go to windows Device Manager
    2. Click "view" and select "show hidden devices"
    3. Scroll down to "storage volumes"
    4. Click on the plus to expand.
    5. Click on each one listed and right click and uninstall. (You will get a message on some saying to reboot before it takes effect. Select no until you do them all.)
    6. Reboot.
    7. Wait till windows automatically reinstalls devices. Will prompt to reboot again.
    8. Reboot.
    Last edited by jmshub; 03-28-2018 at 11:20 AM. Reason: removed URL
    03-27-2018 07:12 PM

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