Hi there,
Got a problem with battery draining too fast on my Surface2 with energy report suggesting that a driver of Tegra Audio or the device itself prevents system from entering into a sleep mode.
I have gone through 8 (!) exchanges and every time getting another tablet with exactly the same issue. No troubleshooting options available through MS helpdesk helped at all so every time MS support offering exchange.
Really got tired receiving faulty tablets one by one and had to ask their support to forward my complaint to the next level. Got a response from someone there with a lot of sorries but re-addressing the issue into 3rd party - Nvidia telling me that if I chose to use their driver it is not their - Microsoft's - responsibility if the battery keeps draining. It is as if I had a choice, not funny.. From their response it was not clear if that was their final word, but I wrote my response and still have not got anything back.
Has anyone been into such awkward situation? Any ideas if the issue with draining battery might be resolved somehow?
Got a problem with battery draining too fast on my Surface2 with energy report suggesting that a driver of Tegra Audio or the device itself prevents system from entering into a sleep mode.
I have gone through 8 (!) exchanges and every time getting another tablet with exactly the same issue. No troubleshooting options available through MS helpdesk helped at all so every time MS support offering exchange.
Really got tired receiving faulty tablets one by one and had to ask their support to forward my complaint to the next level. Got a response from someone there with a lot of sorries but re-addressing the issue into 3rd party - Nvidia telling me that if I chose to use their driver it is not their - Microsoft's - responsibility if the battery keeps draining. It is as if I had a choice, not funny.. From their response it was not clear if that was their final word, but I wrote my response and still have not got anything back.
Has anyone been into such awkward situation? Any ideas if the issue with draining battery might be resolved somehow?