1. Evlkud's Avatar
    Hey there!
    I have a Surface 3 (4gb ram 128GB) and I mostly love it!

    I have one issue and I'm not sure if it's a Win10 issue or S3 issue, but when my screen goes to sleep and I wake it up the device seems unresponsive until I pull down then up the lock screen again. I can see the mouse cursor on the screen but it won't let me click anything or if I go to touch it, it won't work either (until I pull lock screen down and up again)

    Does anyone else experience this? Is it Win 10 or the device?

    Any help would be greatly appreciated :)
    10-30-2015 06:59 PM
  2. boxie3's Avatar
    It seem like many people have the same issue. I had the same issue with a brand new Surface 3 (2GB/64GB/Win10).
    Screen was blank and unresponsive. When I touch the windows button it vibrates but screen remains blank. I can see type cover backlight is working but nothing on screen. Once this happened I had to press power button for 15 seconds to reboot.
    I verified Windows update was up-to-date but this still happened.

    What I did are these 3 things
    - Complete refresh as explained in MS support page with "Refresh your PC without affecting your files". It looks like Windows 10 was re-installed. Then I had to let it update fully again.
    - I disabled Hibernation mode with powercfg command. This is explained in few places.
    - I had a SD card inserted. I changed it to high performance mode. Then reboot.

    It's been 3 days since refresh and I have not encountered the blank screen yet. Every wake-up is responsive since.
    I don't know if this is a permanent fix (hopefully MS will address it soon), but if you haven't tried a complete refresh it may be worth it.
    Hope this helps.
    11-04-2015 08:49 AM

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