1. Millertime_1985's Avatar
    I'm running Windows 8.1 with all current updates, on my Surface 3, but the screen is going black and refuses to respond, no matter how long I leave it to sit and 'calm down'
    This has been happening for the last week, randomly. Sometimes I can be using my tablet for over an hour, sometimes 10 minutes.

    The only change I have made is installing an anti virus program on it (Norton)

    I just need to know if this is a software issue, and is affecting others... or is it a hardware problem, meaning I need to contact microsoft
    02-02-2016 10:50 AM
  2. eagle63's Avatar
    I would probably take it back to MS if I were you. Also, I would strongly consider uninstalling Norton. Anti-virus programs are largely unnecessary (and pose their own security risks) and really can slow down your computer - especially an underpowered machine like the Surface 3.
    02-02-2016 12:17 PM