11-08-2013 08:39 AM
85 1234
tools
  1. smiem's Avatar
    I preorderd a surface pro 2 256 gb on 9/24 with a ship date of 10/21. On 10/18 my bank denied it for appearing "fraudulent". I spoke with bank on 10/18 and they are now aware that it is a valid charge and says it will allow it to be re-run. As of today 10/19 it still shows in process on Microsoft website. I have not received an email that order has been cancelled and I spoke with a Microsoft rep both yesterday 10/18 and today 10/19 and they say it's still in process. Will charge be re-run? I hope so. But odd that Microsoft folks seem so clueless. Geez, what a pain in the ****. I will probably be in limbo for a while and then not get then darn thing until 2014. Which will greatly tick me off.
    Jason De Castro likes this.
    10-19-2013 01:36 PM
  2. whatup12's Avatar
    The funds got taken out 2 days ago. Monday cannot come soon enough!!
    Thanks for head's up--money came out yesterday but shipping still says the 25th for the 64 gb Surface 2...does yours still say shipping the 21st? they changed mine from 21st to 25th shipping date last week.
    Jason De Castro likes this.
    10-19-2013 02:00 PM
  3. Parousia85's Avatar
    Out of interest are any of the people who have received shipping information from the UK?
    Jason De Castro likes this.
    10-19-2013 03:57 PM
  4. elysm1's Avatar
    Those of you that got shipping information, when did you preorder? I placed mine on the 24th and have heard nothing. I just checked paypal and it looks like they took my paypal balance but the credit transaction is still pending......what could that mean?
    Last edited by elysm1; 10-19-2013 at 04:36 PM.
    Jason De Castro likes this.
    10-19-2013 04:20 PM
  5. jakepi1's Avatar
    I ordered mine 10/4. I was charged yesterday and received my tracking number early this morning (9am). I am in WI, USA. Though my tracking number is still not available on UPS.com. Anyone know where they are shipping from? Anyone have a traceable tracking number yet?
    Jason De Castro likes this.
    10-19-2013 06:21 PM
  6. Jason De Castro's Avatar
    I'm in Australia. I ordered the Surface 2 on the 24/9 but after sitting on it for a week or so i cancelled it and ordered the 128gb pro 2 with type cover 2 on the 9/10. Funds have been pending since the 14th and the dates on the order page still say ships by the 21st.

    Anyone here from outside the US with confirmation emails?
    10-19-2013 06:52 PM
  7. whatup12's Avatar
    Product SKU Product Name Qty Ordered Qty Shipped Total Qty Shipped Amount
    P4W-00001 Surface 2 1 1 1
    Just got this email!!!!
    10-20-2013 09:07 AM
  8. WG Rowland's Avatar
    Hrm. I just got charged. No shipping confirmation. What's odd is I ordered the 512gb, a type cover, and one of their bluetooth mice and got different ship dates for all three. The mouse was charged, sent, and received awhile ago. The type cover is listed as shipping the 21st and the surface the 29th. I figured I'd get separate charges for each, but the charge on my business account this morning is for the cover and the surface.

    Trying not to get too hopeful, but considering I just gave my current laptop away to my kid I would not be upset if my surface showed up early.
    10-20-2013 09:20 AM
  9. russmov's Avatar
    I'm in Australia. I ordered the Surface 2 on the 24/9 but after sitting on it for a week or so i cancelled it and ordered the 128gb pro 2 with type cover 2 on the 9/10. Funds have been pending since the 14th and the dates on the order page still say ships by the 21st.

    Anyone here from outside the US with confirmation emails?
    I'm in Canada but haven't gotten a confirmation yet. Just says in progress. I pre ordered through future shop though.
    10-20-2013 10:30 AM
  10. MobileGorilla's Avatar
    I got a text message from my bank/credit card issuer about at "recent transaction" to call them immediately last Friday and sure enough it was for my pre-order Surface Pro 2 256GB from online Microsoft store (Canada) and told them this transaction was legit. So far this order is "in process" like you. Fingers crossed, but strange that there seems to be a pattern here with you and others. Being ticked off doesn't even describe how I felt with my bank and after the call and they offered to increase my limit even though I only use a 10th of my limit and pay full balance every month! Let's hope for the best!
    10-20-2013 12:20 PM
  11. OliverK's Avatar
    So I can confirmed I have now been charged by Microsoft for my Surface Pro 2.

    I also ordered a black touch cover 2 and purple type cover 2 from PC World UK for Tuesday morning delivery before midday.

    I had a couple of thoughts regarding using PC World here in the UK which have just added the Surface Pro 2 and accessories to their site.

    Firstly I couldn't reserve and collect the covers, the choice was order for home delivery or store delivery and I decided home delivery is more convenient.

    Secondly I would have loved to buy a Pro 2 from PC World and use the DROID5 discount code and save 5% but I wasn't sure that the dates they had were accurate or wouldn't change.

    Having said that I would have probably placed an order anyway using the discount if Microsoft hadn't already charged me as I have no clue when they will deliver the surface pro 2 either as a 5% discount is worth quite a bit.
    10-20-2013 12:51 PM
  12. xbilly's Avatar
    Not sure what is going on with my order.

    Was given a delivery dates of October 29 for 256GB/8GB RAM SP2 but just now had email and is showing up as a pending transaction on my Amex. Does this mean I'll be getting delivery on Tuesday ? The Microsoft Store account information has been down for me for most of the day (and now) so can't check if my delivery date has changed.

    Thanks for the note about the coloured type covers from PC World.

    Sadly way over excited about this !
    10-20-2013 04:39 PM
  13. Woods11's Avatar
    I'm in Canada but haven't gotten a confirmation yet. Just says in progress. I pre ordered through future shop though.

    I also pre ordered through future shop on 11/10, shipping date at the time was 21/10. The order still says " in progress " but haven't gotten an email with tracking info. Though got a confirmation email on the evening I pre ordered.
    10-20-2013 06:39 PM
  14. Jason De Castro's Avatar
    Yay! I just got my shipping confirmation :D i cannot wait for it to come!!
    10-21-2013 04:51 AM
  15. elysm1's Avatar
    Finally got my shipping notification last night. Checked the tracking number today and there is nothing yet. Does anyone get any information when they check the tracking number? Where will they ship from?
    10-21-2013 06:20 AM
  16. squadz's Avatar
    For some reason, my preorder for the Type Cover 2 was changed to the Touch Cover 2.. and it says it shipped.

    Sigh, FYI check your orders.
    10-21-2013 07:52 AM
  17. NicHopperUK's Avatar
    The money has gone from my account, available balance has changed but I still have an "in process" status. It says my cover will ship by the 21st and the Surface Pro 2 by the 22nd. Hopefully I'll get some sort of tracking details soon. Has anyone in the UK got the tracking details for anything yet?
    10-21-2013 08:01 AM
  18. Nikhilarthan's Avatar
    sry to ask ...but can u install paid apps for free in wp8 devices..?
    10-21-2013 08:03 AM
  19. russmov's Avatar
    I'm jealous that your orders have gone through.
    10-21-2013 08:39 AM
  20. phrozenghost's Avatar
    For some reason, my preorder for the Type Cover 2 was changed to the Touch Cover 2.. and it says it shipped.

    Sigh, FYI check your orders.
    Just checked mine, this is what it says not for the item name:

    "Vancouver SC English Hdwr Charcoal [S2 DO NOT TOUCH]"
    10-21-2013 09:28 AM
  21. Parousia85's Avatar
    I ordered on 24/09 (UK) and have just got shipping confirmation for the type cover but not for surface pro.
    10-21-2013 09:48 AM
  22. NicHopperUK's Avatar
    I just got a tracking code email from Microsoft for my Surface Pro 2 and Type Cover 2. The tracking code doesn't register just yet with UPS who are delivering it but it's on it's way at least.
    10-21-2013 09:50 AM
  23. jakepi1's Avatar
    My tracking number now says "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." At least it has a destination of "WI" and it was shipped Next Day Air saver.
    10-21-2013 10:13 AM
  24. elysm1's Avatar
    My tracking number now says "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." At least it has a destination of "WI" and it was shipped Next Day Air saver.
    Mine says the same thing.
    10-21-2013 11:31 AM
  25. OliverK's Avatar
    I also got a shipment notice from Microsoft for my Surface Pro 2. It seems to suggest delivery tomorrow but we will see.

    However even more exciting is the fact that my purple type cover and touch cover 2 have also shipped from PC world and those were not even available on the UK Microsoft store to order.
    10-21-2013 12:32 PM
85 1234

Similar Threads

  1. Price for fixing Lumia 920 screen?
    By LuaNathan in forum Nokia Lumia 920
    Replies: 9
    Last Post: 06-04-2015, 05:59 AM
  2. Issues with my Surface RT (includes 3 questions)
    By bumeranger in forum Microsoft Surface for Windows RT
    Replies: 6
    Last Post: 10-28-2013, 03:39 PM
  3. Replies: 7
    Last Post: 10-20-2013, 07:50 AM
  4. Suggestion for a dock ?
    By davidblouin in forum Nokia Lumia 810
    Replies: 2
    Last Post: 10-15-2013, 04:11 PM
LINK TO POST COPIED TO CLIPBOARD