1. smoheath's Avatar
    So I was updating my surface pro 2 today with the new firmware and it bricked my surface. This was the worst time for something like this to happen because I have a final report due tomorrow. So I head to the Microsoft store. Fortunately I'm only ten minutes away. They tell me that my surface needs to be completely refreshed for any chance of salvaging it. This of course didn't work. Then they told me they didn't have any 64GB versions in stock. I was really bummed. While I waited a bit longer for them to find a solution, he came back and told me they would give me 128GB version free of charge. I was like, "Holy Crap, you just made my day." I also got to keep my old charger and pen. And I get 200 more GB of SkyDrive storage. Lets just say a very awful day turned into an awesome one. Moral of the story, Microsoft customer service is pretty legit.
    12-10-2013 09:25 PM
  2. Laura Knotek's Avatar
    I'm glad they took care of you at the Microsoft store. That's great to hear when customer service is good.
    12-10-2013 09:34 PM
  3. zariman's Avatar
    What would be even cooler is if they didn't have any SP2 in stock except the 8GB ram and 512GB model and gave you that free of charge :D
    12-11-2013 01:54 PM
  4. unstoppablekem's Avatar
    That's nice they could upgrade you!
    12-11-2013 03:37 PM
  5. unstoppablekem's Avatar
    What would be even cooler is if they didn't have any SP2 in stock except the 8GB ram and 512GB model and gave you that free of charge :D
    That would be cool!
    12-11-2013 03:37 PM
  6. smoheath's Avatar
    That would be mind blowing. But probably not realistic.
    12-12-2013 01:34 AM

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