1. rjs111's Avatar
    I have a first generation Surface Pro. When I start up and get to the lock screen, the screen keeps flashing from my lock screen/background picture to black and I can't get to the login to the device. There is also a "loading circle" above/near the cursor. I've tried shutting down and doing a hard reset, but it hasn't solved the issue.
    11-01-2018 06:55 PM
  2. Ryujingt3's Avatar
    Can you boot into Safe Mode? If so, does it still have the same issue?

    Have you tried restoring it?

    https://support.microsoft.com/en-us/...erecoveryimage
    11-27-2018 07:50 AM

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