1. vaheav's Avatar
    Hello,

    One day I was working on my surface and everything was fine. I have decided to make it even better by having some tea. I closed my surface and went to the kitchen. When I came back with a cup of tea, I turned on my surface and realized that type cover stopped working. Just like that the keyboard port fielded and never worked again. The keyboard itself is fine, works perfectly on other surface devices.

    Reinstalling the driver, reinstalling windows, resetting the device, cleaning the connectors...nothing worked. It is a hardware failure according to people from Microsoft store. Now they want me to pay 450$ to get a replacement, which is half of what I paid for the device. How crazy is that?

    Anyone else has the same issue? Anyone managed to fix this?
    BTW, the touchpad works in "Power and Vol+" menu, but not anywhere else, keyboard doesn't work at all.

    Thanks!
    12-15-2017 03:33 AM
  2. xandros9's Avatar
    Now they want me to pay 450$ to get a replacement, which is half of what I paid for the device. How crazy is that?
    Unfortunately, the Surface lineup is virtually impossible to repair - a replacement by itself for $450 isn't unreasonable, although the fact a button breaking or something like what you suffered could condemn an entire unit is less so.
    12-16-2017 11:55 PM
  3. ClintRo's Avatar
    I don't understand the $450, you should still be in warranty. Correct?
    12-18-2017 06:37 AM
  4. Sundarraj Venkataraman's Avatar
    Hello,

    One day I was working on my surface and everything was fine. I have decided to make it even better by having some tea. I closed my surface and went to the kitchen. When I came back with a cup of tea, I turned on my surface and realized that type cover stopped working. Just like that the keyboard port fielded and never worked again. The keyboard itself is fine, works perfectly on other surface devices.

    Reinstalling the driver, reinstalling windows, resetting the device, cleaning the connectors...nothing worked. It is a hardware failure according to people from Microsoft store. Now they want me to pay 450$ to get a replacement, which is half of what I paid for the device. How crazy is that?

    Anyone else has the same issue? Anyone managed to fix this?
    BTW, the touchpad works in "Power and Vol+" menu, but not anywhere else, keyboard doesn't work at all.

    Thanks!

    Same issue here... My unit is out of warranty and when I called the MS tollfree they asked me to pay Rs.35000 for a replacement unit. A new unit costs only 70000RS INR. Microsoft is already regretting for not getting in to the hardware space. And they expect someone to pay half the price of a hardware for a small repair?
    12-29-2017 02:38 AM

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