1. Oliverspin's Avatar
    Does anyone know how I can fix the mouse. It randomly stops being able to scroll. Very frustrating. Replacing the battery did not help.
    12-25-2014 09:47 PM
  2. gernerttl's Avatar
    Try un-pairing, the re-pairing and see what happens.
    12-26-2014 12:13 AM
  3. Oliverspin's Avatar
    Try un-pairing, the re-pairing and see what happens.
    I've done that countless times, it works for a while then....
    12-26-2014 03:05 AM
  4. JamesPTao's Avatar
    Does anyone know how I can fix the mouse. It randomly stops being able to scroll. Very frustrating. Replacing the battery did not help.
    I recommend uninstalling the driver then reinstalling it. Sometimes the driver can get corrupted. Hope that fixes your issue.
    12-26-2014 03:42 AM
  5. Oliverspin's Avatar
    I recommend uninstalling the driver then reinstalling it. Sometimes the driver can get corrupted. Hope that fixes your issue.
    Thanks, I'll try that.
    gernerttl likes this.
    12-26-2014 12:23 PM
  6. stephen_az's Avatar
    Does anyone know how I can fix the mouse. It randomly stops being able to scroll. Very frustrating. Replacing the battery did not help.
    Sadly it is a known problem. The ones I used with both a SP2 and SP3 were prone to it and nothing resolved the issue. In fact, I have had versions of the problem with all Microsoft Bluetooth mouse models have tried with SP, SP2, and SP3. You will also find it as the most common complaint - well reviewed product but if people have problem this is usually first on the list. Seems an annoying irony that I have consistently had better luck with Logitech products over those made by Microsoft when paired with Microsoft's premium SP line. Since it does not affect all of the devices, I would suggest either exchanging or replacing ender warranty. You can keep trying various fixes but I expect you will find, like me it just keeps cropping up....
    12-30-2014 01:47 AM
  7. RaymondDijkstra's Avatar
    Connected to an 2.4Ghz Wifi network? That can interfere, bluetooth and Wifi both on the 2.4 Ghz band. The problem is solved when I switch to a 5Ghz network or use a cabled connection.
    12-30-2014 06:32 PM
  8. enthuz's Avatar
    Connected to an 2.4Ghz Wifi network? That can interfere, bluetooth and Wifi both on the 2.4 Ghz band. The problem is solved when I switch to a 5Ghz network or use a cabled connection.
    May be some truth to this. I have yet to see this issue when connected to 5 GHz networks. Not so much luck on 2.4 GHz ones.
    12-30-2014 09:24 PM

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