1. pitit_batteur's Avatar
    Hi, since 2 weeks, my word, excel and powerpoint doesn't work anymore.
    i'm running windows 10 on my surface pro 3, updated.

    it says i need to go to the Microsoft store, but nothing happens.
    <i tried to uninstall and install again, but nothing has changed.
    Can anyone help me?

    Thank you guys!
    03-25-2015 08:10 PM
  2. hotphil's Avatar
    Which versions of Office?
    03-25-2015 09:09 PM
  3. azcruz's Avatar
    I'm running Office Universal Apps on my S3 and they're fine. Running Office 2013 on my Surface Pro is also fine. Both are on build 10041.

    Sent by my Honor 6
    rdubmu likes this.
    03-26-2015 06:49 AM
  4. Tsang Fai's Avatar
    I had the same problem. You have to uninstall Office 365 (as I remember you also need to go through the Repair option), and then re-install Office 365.
    rdubmu likes this.
    03-26-2015 10:34 AM
  5. pitit_batteur's Avatar
    I'm using word, office and excel preview from the beta store.
    I don't have office 365... :(
    03-27-2015 06:30 AM
  6. hotphil's Avatar
    Well, to be fair that's preview apps from a beta store on a tech preview OS. It's not going to be trouble-free.
    I'd be trying another uninstall.
    03-27-2015 06:41 AM
  7. rdubmu's Avatar
    Office 13/ office 365 has no issues. You should look at getting office 365
    03-28-2015 12:37 AM
  8. Roland Stoll's Avatar
    10049 killed my word / excel / pp preview, too... back to 10041!
    04-09-2015 11:19 AM
  9. hotphil's Avatar
    Same issue as covered in the notes for 10041.
    Not sure a roll back will fix that for you.
    I'd try the described workaround.
    04-09-2015 06:23 PM
  10. hotphil's Avatar
    Scrub that. It's not the OS build. It's probably the same issue as when those preview apps were release i.e. they need to be installed on an OS without an existing Office installation.
    04-09-2015 07:21 PM
  11. fatclue_98's Avatar
    The title confused me a bit. I didn't know there was a retail version of W10 yet, much less any Service Packs.
    04-09-2015 07:41 PM
  12. noersetiawan's Avatar
    The title confused me a bit. I didn't know there was a retail version of W10 yet, much less any Service Packs.
    SP= Surface Pro, the day we use SP as Service Pack is in the past mate ;-)
    hotphil likes this.
    04-09-2015 08:23 PM
  13. fatclue_98's Avatar
    SP= Surface Pro, the day we use SP as Service Pack is in the past mate ;-)
    Works for me.
    04-09-2015 09:27 PM
  14. jhoff80's Avatar
    There was an app update in the past few days for these three that fixed this issue.
    04-09-2015 09:31 PM
  15. azcruz's Avatar
    I removed all of them and reinstalled, still won't work.


    Sent from my iPhone using Tapatalk
    04-10-2015 07:34 AM
  16. jhoff80's Avatar
    Well, there are two different issues. Sounds like you're running into the other.

    One was what I was referring to, a bug that caused the apps to open and then crash, starting in 10041 and caused by APIs having changed... which was fixed by an update to the Office apps: Office Preview Apps Crashing on Startup after upgrading to Windows - Microsoft Community

    There's another one that's a licensing issue which had I read more closely, seems more likely to be the issue anyway if it's telling you to go to the Store to fix it: This app can't open - workaround - Microsoft Community
    04-10-2015 10:58 AM
  17. SleepingWeasle's Avatar
    Thanks jhoff80, your solution worked for me!
    04-10-2015 03:44 PM
  18. slerriuqs's Avatar
    Wrong. Word in my purchased copy of Office Professional 2013 is inoperable. It will not save anything, it will not allow me to create new folders, it will not open documents I already had on my machine, it will not allow me to write to any that I somehow manage to open, sometimes it doesn't even open at all. I purchased it pre installed with my 6 month old, custom built, top of the line laptop so reinstalling is not an option. Excel works some of the time, but ONLY if I sign in to Windows account and go through Drive, and only when creating new docs. All Excel docs I had before are inaccessible. Power Point doesn't work at all. So much for that.
    10-09-2015 01:38 PM
  19. slerriuqs's Avatar
    Sorry, my post was in response to your post that Office 2013 has no issues. It does not work since I installed Windows 10. Please see below. If you know of a fix, I'd be ever so grateful, but it's been 2 months and Windows 10 Support hasn't been helpful at all.
    10-09-2015 01:40 PM
  20. johngriswold's Avatar
    I just "upgraded" to Windows 10 after getting sick of the constant reminders. Now I tried to open a PPT file, and PP starts to open, then crashes with no error. Same with all the other applications in Office 2013. Just looking for a solution.
    05-08-2016 02:06 PM
  21. gernerttl's Avatar
    I just "upgraded" to Windows 10 after getting sick of the constant reminders. Now I tried to open a PPT file, and PP starts to open, then crashes with no error. Same with all the other applications in Office 2013. Just looking for a solution.
    Try doing a repair on the Office installation. Control Panel -> Programs and Features, right click on Microsoft Office, click change and select either repair or online repair. I would try repair first, it that doesn't work then try online repair. If neither work, uninstall Office restart your machine and reinstall Office.
    05-11-2016 05:53 PM

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