07-01-2018 05:38 PM
48 12
tools
  1. Andreasliyr's Avatar
    I know it's really weired but I waked my sp3 up in an opposed way: heat it.
    It was seemingly the same problem as others, the tablet cannot wake up after I pressed the power button and left it on my table over night.
    I tried all combinations of buttons combo, and also tried to froze it. But it didn't work for my SP3.
    Finally I found a weired solution, and solved the problem.

    As cheesarah metioned: Please use the method at your own risk.

    Actually the method is quite simple.
    1. Find a hair drier or heat gun. (I used a heat gun, 350`C, 20cm away, 4 mins)
    2. Blow the back of the tablet, and when you feel it become warm, you could start to press power button regularly (in my case, I pressed it even 10-20 sec.).
    3. If the method works, after a while (3-5 mins, or when you feel it really warm, around 65 degree centigrade I guess), it will turn on, and the fan will run like carzy.
    (The guy who teached me this method said, in his case, the surface displayed sth like "the temperature is too high to run the system", so he has to wait it cool down, and then press the power button)

    I think the risk in this method is to balance the time and temperature. You know, if you heat it too hard, the tape at the back of display will fall off.

    Good luck! Hope you all could solve the problem~
    11-08-2016 08:31 AM
  2. hopmedic's Avatar
    I had the same problem before. They gave me a replacement device but after 10 months it happened again. Im wondering if all the models (sp3 i5 8gb ram) only have this type of problem because replacement device wont guarantee that this issue wont happen again. Im so frustrated
    If you have a Microsoft Store nearby, and you have the money and desire, talk to a manager about the problems you've had, and see if he'll give you credit for an upgrade (SP4, Surface Book). I had a hardware failure with my third SP3, where it would no longer detect a TypeCover. I took it in, thinking it would be a bad keyboard, but instead it was a bad PC (their TypeCover was also not detected). I went home, backed up info and wiped the PC, then went back the next day. I tried to talk them into letting me upgrade to a Surface Book, but no. I got a replacement (refurb) SP3. The assistant manager did give me his card, though.

    Got home that evening, and when setting up the new SP3, it would not detect my MicroSD card. Called the asst. mgr., and told him about it, but it was too late that night for me to get there by close (I live an hour away). I told him I was doing updates, but in all honesty that would not fix it, but I'm doing it to satisfy the need for them, but to expect me in the AM.

    I was there within a few minutes of open, and again asked about a Surface Book. He said ok. I chose the i7/512/16 with power base, because the 1TB model was still on preorder status. He went into the back, came back with a box in hand and said that he had bad news, that they were out of that model, but they do have this model, and proceeded to show me that it was the i7/1TB/16GB with Power Base. YES! That's what I really wanted.

    I got credit for every penny, tax included, that I paid for the SP3 AND the TypeCover that I bought more than two years ago (it was still under warranty because I didn't buy the warranty until I had the third SP3). I had to re-buy the warranty, of course. Now THAT is a sweet deal.
    11-29-2016 10:53 PM
  3. WrongWayJerry's Avatar
    Tried every combination of power-on options and nothing worked. 20 min in the freezer, 1 min to warm up turned on on the first try. AMAZING! Thank you so much we were able to recover some files that would have been priceless to recover - Baby pictures and milestone journal of her first 6 months!
    rdubmu likes this.
    11-30-2016 03:40 PM
  4. Jonathan Leor's Avatar
    Unbelievable. The freezing trick works ( 50 min freezing). Thank you very much.
    rdubmu likes this.
    12-03-2016 12:26 AM
  5. darlene rogers1's Avatar
    I know it's really weired but I waked my sp3 up in an opposed way: heat it.
    It was seemingly the same problem as others, the tablet cannot wake up after I pressed the power button and left it on my table over night.
    I tried all combinations of buttons combo, and also tried to froze it. But it didn't work for my SP3.
    Finally I found a weired solution, and solved the problem.

    As cheesarah metioned: Please use the method at your own risk.

    Actually the method is quite simple.
    1. Find a hair drier or heat gun. (I used a heat gun, 350`C, 20cm away, 4 mins)
    2. Blow the back of the tablet, and when you feel it become warm, you could start to press power button regularly (in my case, I pressed it even 10-20 sec.).
    3. If the method works, after a while (3-5 mins, or when you feel it really warm, around 65 degree centigrade I guess), it will turn on, and the fan will run like carzy.
    (The guy who teached me this method said, in his case, the surface displayed sth like "the temperature is too high to run the system", so he has to wait it cool down, and then press the power button)

    I think the risk in this method is to balance the time and temperature. You know, if you heat it too hard, the tape at the back of display will fall off.

    Good luck! Hope you all could solve the problem~
    Woah!!! Thanks SO much. Tried the button thing and it didn't work. Your idea did! Heated it with hair blowdryer for @ 4 minutes and poof ON it went. Lifesaver or at least $ saver😆
    12-14-2016 10:28 PM
  6. darlene rogers1's Avatar
    You are AWESOME!!!
    12-14-2016 10:29 PM
  7. tutone's Avatar
    Thank you for that tip! My SP3 shut off during an update, and would not power back on using any method. I even tried disconnecting power, and taping the power button down, and draining the battery with a USB light. The light on the power cord would occasionally blink, but that was it.

    I stood it on end with the easel opened up 1/2 way, and heated the right side of the Surface (the side w/ the Microsoft soft button) from the back with a hair dryer for about 30 seconds. It really was not very hot, just warm, but pressing the power button turned it on! I honestly don't know why this works, but it certainly does for some of these units. Since finally turning back on, I have not had the problem return.

    You just saved me $450 for a Microsoft "repair"!
    12-17-2016 07:09 PM
  8. Angelo Trotta's Avatar
    Thank you! I used a heat gun on the back then my surface turned on! I had this problem once again and I reused the heat gun, after this second time I've never had this problem again!
    12-30-2016 07:37 AM
  9. jacqueline chan's Avatar
    ive had similar issue for the past 3 months but I was able to turn it back on by pressing for 20 seconds on the power button. Now that it's not responding I've surfed around and tried the below methods:
    Hold the power button for 30 seconds
    Hold the power plus volumn up button for 15 seconds
    Press the window key, ctrl, shift and b key
    Let it charge for 30 minutes and try again

    None of the above worked
    I've called Microsoft they said my warranty had expired so I need to pay a whopping $700 for repairement...

    It's only been 4 months passed warrenty obviously I wouldn't wanna pay for that, especially a brand new one is only usd$850, any other suggestions guys?
    01-25-2017 03:22 AM
  10. hopmedic's Avatar
    Did you try the freezer trick discussed in previous posts? Or the heat gun trick (This one I'd be a lot more cautious about)?
    01-25-2017 10:28 PM
  11. jfourman's Avatar
    I had the same issue happen yesterday to my SP3.

    Tried: Hold Power 30 sec, then Power and Volume Up 15 sec, then Power after 10 sec as described on the official MS Support sight...tried this about 100 times. ...No joy.

    Tried: Freezing in freezer bag for 3 hours, allow to get back to room temp for 2 hours.
    Tried this twice ...No joy.

    Tried: 3 different power adapters. ...No joy.

    Tried: Heating in front of a portable room space heater with blower until SP3 was very warm. ...No joy.

    Tried: Putting 2 rubber bands around SP3 screen to hold power button down. During this time, the LED on the charging connector would blink off every 10 seconds. After about 15 minutes, the Surface logo appeared on the screen. I quickly removed the rubber bands and...drum roll...JOY!!!

    It is funny how one or other of the methods above have worked for different people. Maybe each of these methods is just a placebo and the real solution is just persistence. The next time by SP3 bricks, I am going to try the "stand on your head and cluck like a chicken" method. I'll report back if it works.
    hopmedic likes this.
    03-04-2017 03:31 PM
  12. nombresanchez's Avatar
    Hello,

    My Surface Pro 3 had also quit powering on back in December. I had tried all the Microsoft recommended button-press combinations while powering on the device without any luck for three months. I would periodically retry every other day or so without any response from the device. I would leave it powered on for weeks at a time to ensure it was fully charged. I also cleaned all of the contacts on the device with rubbing alcohol and this still had no effect. I had also attempted to wake the device by touching the haptic feedback Windows button, but no response. The only method that seemed to work was pressing ctrl + shift + Windows Key + B buttons while also pressing power button. Using this method the device powered on once and then immediately died. I was not able to repeat the method with success for another month or so.

    Then I came across this post on the freezing method and thought I would give it a try since my warranty expired six months prior. So I put the Surface into Zip Lock baggies and froze it for three hours. After removing it from the fridge I immediately tried the Microsoft recommended button press combinations without any luck. I placed the Surface on AC charge overnight and tried again in the morning. This time I held down the ctrl + shift + Windows Key + B buttons while holding down power button. When doing this I would notice a very quick flash on the keyboard illuminations. So I continued to hold the power button while rapidly pressing ctrl + **** + Windows Key + B buttons in succession and noticing the keyboard would briefly illuminate three or four times within the 30 seconds of holding down the power button. On about the third time doing this the device just turned on.

    I don't know if the freezing method is what was part of the fix or not. It has since not failed to boot once. It's hard to nail down a solution if the problem doesn't repeat. I hope this may help somebody. I love my Pro 3 when it boots!
    03-11-2017 12:42 AM
  13. marionts's Avatar
    Omg the freezer trick worked, I am so happy,
    06-01-2017 11:08 AM
  14. Brenopin's Avatar
    There have been a few times I thought mine had died and would need to be replaced, however every time I eventually got it to come back on. The most recent, I remember making sure the keyboard and any other devices were disconnected including the power; holding the power button for a full two minutes; release it for 30 seconds; press and hold power button again until I saw a blink from the screen, about 5-10 seconds or so; it booted up shortly after that.
    Got to turn on my with your method, thanks very much.
    06-29-2017 09:34 PM
  15. surfacepro34's Avatar
    I had the same problem, except when I left it unplugged for some hours or days, it would eventually decide to turn back on. Some of the tech people at my work looked at the event logs and said that the problem appeared the last few times the computer had hibernated (as opposed to simply sleeping). I turned off the hibernate function (Run 'Command Prompt' as administrator, then type "powercfg.exe /hibernate off" and press the Enter key, exit the Command Prompt program), and the problem hasn't returned. Hope this helps! Good luck!
    08-09-2017 11:02 PM
  16. megaminich weristdas's Avatar

    Tried: 3 different power ada
    Tried: Putting 2 rubber bands around SP3 screen to hold power button down. During this time, the LED on the charging connector would blink off every 10 seconds. After about 15 minutes, the Surface logo appeared on the screen. I quickly removed the rubber bands and...drum roll...JOY!!!
    I was about to try either the heating or the freezing method, when I saw this. Decided to make one last attempt and after holding the power button for about 10 min and it worked! It might really be just about persistence. Thx for sharing your experience might well have saved me some$
    11-11-2017 05:26 AM
  17. Daniel van der Veen's Avatar
    Freezing trick worked for me as well, thanks a million to everyone who suggested it. I didn't believe it until it actually turned on. Hope it will stay alive for a bit longer.

    BTW weird how it's 2017 and we're using freezers/hair dryers to keep the Surface Pro's alive...
    11-17-2017 08:37 AM
  18. SurfaceNovice's Avatar
    Sorry, i know this post is old but I was having the same exact problem a week ago and wanted to share how i revived my Surface Pro 3 in case anyone out there is having this problem.

    I wrote this on the microsoft answer help page too but oddly, they removed it...

    Maybe because the method i tried was not to microsoft standards. Please use my method at your own risk.

    Anyways, i had the exact same problem just a week ago. I was only away from my laptop for about 3-5 hours and when i went back to it, I found that it couldn't turn on anymore. I tried every method on the internet. After a whole week of frustration and trying, i finally made some time to visit a microsoft store and booked a technician. I left my surface at the store with the microsoft technician for the day too.

    In the end, nothing worked, they couldn't fix it. My surface was labeled as "dead". Microsoft offered me to exchange it with a new one but i couldn't do it as I had all my work data saved on the surface! So I decided to take it back home and think it over a few more days.

    Because my surface was already doomed, I finally decided to use the crazy method of freezing the surface in the freezer fridge.

    Here are my detailed steps in reviving my completely dead surface:
    1. I used a Foodsaver vacuum wrap machine that i borrowed from my mother's place (She bought it on Amazon for $100 a month ago). You could also try using a ziplock baggy and sucking out all the air from it so that it won't create condensation/liquid damage on the surface. I also wrapped it with an additional plastic bag.

    2. Then i place it in the freezer fridge flat (surface screen facing up) on top of a pizza cardboard box so that it doesn't touch the actual freezing fridge. I left the surface in the fridge for 3 hours - nothing more than that.

    3. After 3 hours, I placed the surface flat (surface screen facing up) in room temperature for 2 hours.

    4. After 2 hours in room temperature, I plugged the charger in. Then I did the usual power button and volume up button for 15 seconds, 2 second pause, and then 2 second power button. By now, It should start to flash.

    5. If it doesn't flash yet, don't give up, keep repeating step 4. Once it starts flashing, the surface logo will start appearing but may shut down again a couple times. Keep pressing the power button down with 2 second intervals until the surface logo STAYS.

    6. Once it loads further, WAIT for the AUTOMATIC UPDATE. After that, everything should boot up as it used to! I haven't had any problems since :)

    7. Make sure to do a backup of your surface in case this happens again!

    Hope this works for you too!! GOOD LUCK!

    OMG! I was willing to try anything to retrieve my data. Like you, my Surface Pro3 would not turn on and made an apt and traveled two hours round trip to the Microsoft store. They offered me a replacement Pro4 but I would have to surrender my Pro3 which I was unwilling to do. I could only hope that one day it would miraculously start working again. I proceeded to purchase a HP laptop to replace the Pro3 and as I was setting it up today I realized how much data I really lost and became desperate (it's been 14 mos since I last backed up - no lectures, please). That led me to your post.

    Again, willing to try anything, I proceeded to follow your instructions (even after being made fun of by my husband and children). I inserted my Pro3 into two Ziploc gallon bags; one on each end. Then I inserted that into a two gallon Ziploc bag (folded over) and then wrapped that in Saran wrap a few times. I placed it in the freezer screen side up and flat. I waited two hours (not the three because I started feeling a little nervous about putting it in the freezer). AFter the two hours, I unwrapped the Pro3 completely, placed it face up on my counter and patiently waited a full two hours for the thawing process. The moment of truth was nigh. As my husband and two sons gathered around, I pushed the power button once and THE Pro3 TURNED ON. We couldn't believe it! A miracle has happened! Thank you so much! You are my guardian angel! I encourage anyone who has experienced the same issue to try the freezing method. Everyone to whom I speak states that they have no idea why this would work - but it does!! I still can't believe it! Thank you! Thank you!
    12-27-2017 07:45 PM
  19. SurfaceNovice's Avatar
    Freezer trick worked! Wish the techs at Microsoft store would have told me this instead of trying to get me to turn it in (and lose all of my data). So glad I declined. Strange that the problem occurred after a forced update. In my research on the internet, it seems like Microsoft acknowledged at one time that there was a battery issue with the Pro3 and offered to refund money, etc. Then, from what I could tell, this was retracted and Microsoft went silent. Makes me wonder if the update causing the failure was Microsoft's natural selection to rid the world of Pro3s. Hmmm...
    12-27-2017 08:12 PM
  20. four-candles's Avatar
    Hi (intro - I rarely post on this sort of website, but I will because I'm so grateful for all the helpful advice people have put here before my contribution).

    My SP3 just conked out . When it happened some months ago I think it eventually started up again after a variety of button pushes as described by other people. Didn't work this time though and I hadn't backed up files I spent a few hours on in the last 3 days.

    After 48 hours I got desperate enough to try the freezer technique. I wrapped it in cling film having no ziplock bag to hand and thinking it was now just a piece of expensive land-fill and that I just didn't care if it filled up with water. 2 hours in the freezer, just the tablet, screen up. Took it out and unwrapped it though later I thought I should have left it wrapped because the coldness might cause water vapour in any gaps inside (like the air vents for the fan for instance) to condense into water droplets.

    2 hours later I gingerly carried it to the "test area" noticing it was still cold to the touch. Attached the type cover, a USB stick to copy off the files I wanted just in case it worked, plugged in the power lead, checked the LED light was on & pressed the power button. Nothing happened.

    So prepared to try all the button holding tricks again, including rubber bands to hold the power button on for 6 hrs which I did before, and I held the power button down for 30 seconds.

    Blow me down if it didn't start up in 10 sec! And it all looks pretty much the same as it was last working. So I rescued my files, started backup all files again (Windows recovery & backup), and set hibernate & sleep to come on NEVER. I'll power it down each time in future. Then decided to write this to encourage other people with Surface Pros which won't turn on to keep trying.

    But much as I love my SP3 I'm going to buy a Dell which can be repaired and I'll put my SP3 & docking station on Ebay. I think it is a really poor show that Microsoft manufactures a beautiful piece of tech like this which just cannot be repaired. Also the battery life ends up being far worse than what it was when new. Plus Microsoft should come clean with purchasers of the Surface range and take back dead machines and replace them with new ones for no/low charge. Microsoft should be trying all these tricks like freezing & heating then they could sell them as reconditioned.

    Best of luck if you're still struggling...
    01-12-2018 05:00 PM
  21. mkvyang's Avatar
    A year and a half ago my SP3 would not turn on. I tried everything and nothing worked. I gave up on the darn thing and stored it in a box in the garage. Today, my son needed a laptop to type up his assignment. I was ready to go out and purchase a new laptop. I remembered that I had the SP3 stored away. I went out to the garage and dug it out of the cold garage. I bring it in and let it sit for about 10 mins, then I charged it and turned it on. Lo and behold, it turned on!! My boys were playing on it when it died again and now it won’t turn on. I will have to put it in the freezer to see if it will turn on again.
    My question is, is there any way I can prevent my SP3 from crashing like that again? Or will I have to continue to use the freezing method?
    03-20-2018 10:36 PM
  22. Karamurat3000's Avatar
    Had same problem with my Surface Pro 3 (i5/8gb/256gb). This worked:
    1- No keyboard, usb, micro sd and power cable attached.
    2- Hold your surface with both hands carefully horizontal to the ground.
    3- Shake it strongly and quickly up and down 5-10 times
    4- Press the power button to boot up

    Hope this might help someone with the same issue. All other methods such as volume up and/or down with power button for 15 secs or 2 mins failed.
    03-22-2018 04:27 PM
  23. tigermaple's Avatar
    Sorry, i know this post is old but I was having the same exact problem a week ago and wanted to share how i revived my Surface Pro 3 in case anyone out there is having this problem.

    I wrote this on the microsoft answer help page too but oddly, they removed it...

    Maybe because the method i tried was not to microsoft standards. Please use my method at your own risk.

    Anyways, i had the exact same problem just a week ago. I was only away from my laptop for about 3-5 hours and when i went back to it, I found that it couldn't turn on anymore. I tried every method on the internet. After a whole week of frustration and trying, i finally made some time to visit a microsoft store and booked a technician. I left my surface at the store with the microsoft technician for the day too.

    In the end, nothing worked, they couldn't fix it. My surface was labeled as "dead". Microsoft offered me to exchange it with a new one but i couldn't do it as I had all my work data saved on the surface! So I decided to take it back home and think it over a few more days.

    Because my surface was already doomed, I finally decided to use the crazy method of freezing the surface in the freezer fridge.

    Here are my detailed steps in reviving my completely dead surface:
    1. I used a Foodsaver vacuum wrap machine that i borrowed from my mother's place (She bought it on Amazon for $100 a month ago). You could also try using a ziplock baggy and sucking out all the air from it so that it won't create condensation/liquid damage on the surface. I also wrapped it with an additional plastic bag.

    2. Then i place it in the freezer fridge flat (surface screen facing up) on top of a pizza cardboard box so that it doesn't touch the actual freezing fridge. I left the surface in the fridge for 3 hours - nothing more than that.

    3. After 3 hours, I placed the surface flat (surface screen facing up) in room temperature for 2 hours.

    4. After 2 hours in room temperature, I plugged the charger in. Then I did the usual power button and volume up button for 15 seconds, 2 second pause, and then 2 second power button. By now, It should start to flash.

    5. If it doesn't flash yet, don't give up, keep repeating step 4. Once it starts flashing, the surface logo will start appearing but may shut down again a couple times. Keep pressing the power button down with 2 second intervals until the surface logo STAYS.

    6. Once it loads further, WAIT for the AUTOMATIC UPDATE. After that, everything should boot up as it used to! I haven't had any problems since :)

    7. Make sure to do a backup of your surface in case this happens again!

    Hope this works for you too!! GOOD LUCK!
    I don't know who first discovered this freezer thing but it worked perfectly for me today, 2018.07.01. Microsoft wante me to hand them $599 for a non-warranty replacement and I still wouldn't have my files.
    THANK YOU
    07-01-2018 05:38 PM
48 12

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